Hey Everyone!

We have identified a few items we would like to bring to your attention to make sure your events go smoothly.  There are a couple of app updates we want to make you aware of before your next event.

iPads

Be sure to update all of your iPads to the latest iOS (14) and be sure to have FileMaker Go 19 installed on all of your iPads.  This version works the best with TourPro 5 that you have installed on your systems.

mimoLive Update

In testing we have discovered some installations of MIMO have been freezing on startup.  It looks like it’s something on MIMOs end but is a quick fix.  MIMO released version 5.10 and you can update it one of two ways:

Managed Software Center

From Managed Software Center in your Applications in your Mac ->  Open it and click “Updates” in the tool bar, then click the Plus button next to mimoLive 5.10.0 and then click Update after it refreshes.

Manually

To manually download and install mimoLive 5.10 go here: mimoLive 5.10 then click “Download mimoLive” and then Accept & Download at the bottom of the agreement. MIMO will be saved to your downloads folder, decompress it if you need to and then drag and drop it to your Macs Applications folder.  When prompted to ovewrite, say yes.  Then Launch MIMO and confirm the latest version is shown here:

Updating Focusrite Scarlett Firmware

We have seen some Focusrite audio interfaces freeze during use.  This is related to an older firmware that may be on the device itself.  To fix this download and install the latest Focusrite software here: Latest Focusrite Driver for Mac

Once installed go to your Applications folder and find “Focusrite Control” and open it with your interface plugged in and powered on.  If your device needs an update, it will prompt at that moment to update the firmware otherwise you will see the regular Focusrite Control screen below.  If it does not, then your device is already up to date.

If you have any questions or issues please contact Chad at [email protected]

Version 5 Rocks!  And we have a few more updates to make it even better.  These features are now available – if you have any questions please let us know!

Covid-19 Features

• Let the Studio identify their preferred performance order!  Rather than getting spreadsheets from the Studio and hand manipulating on the back-end, simply have them number their own routines!  Once you are ready to generate the performance order, turn off this feature, and use the new sorting options (by Studio/ Requested Order) to finish your Performance Order in a few clicks.  (Season Control / Edit Button (in the popover: “Allow Studio to Enter their Own Performance Order” or while editing the Event in Additional Controls)
• WebJudge – Added new web viewer for better performance
• Live!  – if you are running virtual events, this new capability allows you to register your kids for virtual attendance and allow them to attend via livestream.  The system prevents more than one user from using the same keyword.
• Added People count in Session scheduling so you can see both the number of routines, and number of unique individuals in that session to help with capacity/dressing room planning.

Web Registrations

• Invoices!  You can send a copy of an Invoice with the Email the Studio receives when closing the registration or on demand.  Choose from a simple summary or summary plus attendees, routines, add-ons and transactions.
• A registration can now be kept open after it has been paid.  This would allow the studio to go back and make changes without asking you to re-open it.  When you are ready, then you can turn off that feature, and close all the open registrations.  (Season Control / Edit Button (in the popover: “Keep Registrations Open during payment” or while editing the Event in Additional Controls).
• When a new Studio account is added, or when the Studio is approved, you can assign an email letter template to be automatically be sent.  They will receive an additional customized email as you define in your letter templates. (Preferences / Registration / Scheduling / Studio Email messages button)
• Additional checking when a registration is closed from anywhere in the system to make sure that it checks the rules and other important items.
• Entrance / Exit notes and Special Division / Level can now be identified as mandatory fields when adding multiple routines.
• Added filtering onto Start a Registration to prevent past Events from appearing.
• Added a double-check during checkout to make sure the number of routines does not exceed the number of reserved routines.
• Added secondary address with the ability to select which one is the primary address.
• A Registration’s Routine tab now changes Blue IF a registrations routines all have music uploaded and (if you’re using it) the number of routines match the number of routine requests.  This is purely a visual feature to help let you know if all the music is ready to be downloaded or not when managing registrations.

Scheduling

• Fixed sort by Studio with Reduce Conflicts selected.
• Added sorts to allow for Studio / Requested Order, Requested Order / Studio.
• Revamped Session / Block interface and added new drop-down filtering for blocks to more quickly find what you are looking for!

TourPro Interface

• Registration Summary Tab has been cleaned up to make it easier to read and pop-overs more obvious.
• Fixed Add Teacher and Add Observer.
• Added cloning of Pricing Tiers.
• Optimized numerous screens to clean up appearance and make buttons more pronounced to put more information at your fingertips.

Waivers

• New waiver report (Event Manager / Registration Check-In / Waiver Report ).
• New Waiver count Detail and Highlighting if all Waivers are not complete.

Media Assistant

• The new Version of the Media Assistant combines both the Zenfolio Assistant with the ability to have a “stand-alone” copy of TourPro Media functions for video – this frees up one of the hosted users so you can add another iPad for backstage, or a show status monitor!
• Media Assistant doesn’t need to synchronize like TourPro so updating for an event takes 15-30 seconds per event.  For all those who setup and sync last minute, you just got your minute back!
• Added Age / Level / Group Size / Style to routine list.

TourPro Mobile App

• The TourPro app can now show only the Studio Letter code rather than the Studio Name
• Updated app updating pages on server for faster more reliable performance.

Room Capacity Management

• Removed ability to add a “sold out” attendee to a routine
• Corrected possibility of premature “selling out”
• Setting “Allow Current Registrations to Check Out” should be selected  to allow a registration on the Web Portal to check out with the Attendees/Levels that they have already selected before the event was sold out.   (Season Control / Edit the Event / Additional Controls/ General Tab)
• Ability to copy Limits from another event (Season Control / Edit the Event / Additional Controls/ Attendee Subtype Limits / Copy limits from: dropdown / button)

Scholarships

• Scholarships can now be managed through Event Manager / Awards and Scholarships.
  • Entering a scholarship here can be presented to the studio for the individual in a tailored list of scholarships
  • They can be set to expire, and can be set for one, two or any number of uses
  • The history of the usage of the scholarship is maintained
  • In Preferences / Judging & Awards / Awards, Markings and Scholarships – the “default” expiration date and number of uses can be assigned to pre-populate the awarded scholarship.
• When enforcing scholarships (Preferences / Behavior / Registration / Scheduling / Do you want to enforce Scholarships?) by the previous method, or by the new Awards method, the Scholarship button will only appear on the web if the attendee has unused scholarships, or, for any “open” scholarships.
• New “Open” scholarships have been added to the Event (Season Control / Edit Event / Scholarships / Open checkbox) so that any attendee can select the open scholarship.
• Changed all scholarship numbering to black, with the ability to color code by Attendee types (Preferences / Convention / Color drop down on the right)
• New Reports: Scholarship List by Age Category and Simple Scholarship List in Attendee Lookup.
• Fixed “?” in Make Multiple Copies of Scholarships
• Added more rigorous checking for duplicates / highlighting for duplicate numbers; updating numbering to disallow duplicate numbers.

Nominations

• New Ability to Filter Nominations for an event by Nomination and Session, and ability to assign awards directly from the Nominations area.

Reporting

• On-the-Fly report can now hide scores if you want to use that to post results.
• Time added as new option to Backstage report
• New reports in Event Manager / Attendee Lookup
  • “Audition List Simple”
  • Big 2X2 Lower includes Name and Logo
• Competition Routine Summary now does it’s last sort by performance order.
• Added “Label – Routine Pin and Score” report to Final Score Summaries.
• New Labels 5160 in the Show Order Reports.
• New Export Studio Info button in Account Viewer / Reports to export all your relevant studio info / emails for the found set or all studios.
• In Reg Dashboard, added Studio Name sort when going to Routine Request Report
• Added Routine Group Sizes by Studio in Show Order Reports
• Registrations by Event / Communications Tab:
  • Fixed spacing issues with the Summary Label 5163
  • Updates to the Envelop / Labels 5164

Media

• Fixed Missing Music filter in the TourPro App
• Checking for Support files when starting TourPro and auto installing (Requires internet connection)

International Support

• Web Portal can now use alternative date formats (dd/mm/yy)
• Added GST Tax support

 New Registration Website

TourPro 5 has the same familiar and easy-to-use look and process, but it’s completely rewritten from the ground up for MUCH faster experience, is mobile friendly, and paves the way for the next 10 years by improving the supportability and ability to add features.  We’ve “modernized” around the edges, organized things just a bit, and have maintained all of the previous flexibility of customizations available to you.

One difference you will appreciate is the new tab interface for registrations.  If the Studio has never registered, they will be brought to the “Start a Registration” tab.  Once they open a registration, they will be brought to the “Open Registrations” tab.  All past events will appear in the “History” tab.  Quick Tips and Instructions can now closed and opened for better screen space.

Importing from Other TourPro Customers!

Your studios can now import their registrations from other Competitions / Conventions! This allows “Studio A” who just loaded 100 kids and 125 routines into TourPro on another site to copy that to your site, and visa versa.  TourPro will copy over the attendees, routines, put the attendees in the routines, assign pricing, and even attempt to “map” the level of the dancers into the equivalent on your system.  While some clean up may still be needed, this is a HUGE time saver and should also cut down on data entry mistakes like date of birth ;)

Please Note:  If you wish to be excluded from this capability please let us know.  You can choose to either participate, or opt-out of this capability.  If you participate, any of the studios from any TourPro customer can import their registration from your system, and all of your customers can import from any of the participating TourPro customers.

On your site, the Studio would select to Import.

They are prompted for the name of the other company, and for their sign-in credentials on the other system.

If it matches, they can select which event they attended that they want to copy to your system.

Then the waiting begins…  For really large registrations it can take 10 minutes, so please be patient.

Once the import is complete, they will be brought to the Attendees area to confirm their registration details.  During checkout, the system will review that all of the details are valid;  for example, if they imported a routine with a style that doesn’t exist in your system it will flag the routine with an error and not allow checkout.

Uploading Video and Photos!

The new Media Manager allows for Photo and Video uploading, of course, fully configurable based upon the type of routine.  You can even specify the number of photos that are allowed.

In the example below, photogenic allows both Video and Photo, Modeling only allows Photos, while Hip Hop does not allow either.

Once uploaded the Play button becomes available.

Within TourPro, simply go to your Routine Styles & Order preferences (Preferences -> Competition) and identify which styles have Video and Photo.  You can even disable Music if you want to.

To turn uploading on / off, go to the Season Editor and make your selections.  For example you may want to turn off Uploading just prior to the event.

Making the Most of Covid-19 in 20-21!

We’ve added a few features to help you do alternative events, to help you schedule when you can go in-person with limited capacity and to help with those Studio Credits.

Virtual Conventions Paywall!

You can now register as you normally would, and then host a virtual event using video streaming.  Using our new paywall, you quickly assign the rooms to the attendees, and they can log in and participate in the class.  Our system monitors to make sure that only one paid attendee can view the video stream, so they won’t be giving out their password.  On other systems, this feature can cost 20% or more of the revenue – but this is now included with your TourPro system for no additional charge.  Call us to arrange a demo.

WebJudge

If you are doing virtual events, you don’t need to get all your judges together in a room – just use WebJudge.  It works with modern browsers to allow them to see the regular judging screen, just like they are at an event.  Combine this feature with MIMO, and they can even critique remotely.  If you didn’t know, MIMO is an industry-leading world-class application that you can use to produce streaming events.  Normally we use it just to record the critiques but it has amazing capabilities just waiting for you.  Call us to arrange a demo.

WebApp

What is a WebApp?  The TourPro WebApp is a web-only version of the IOS / Android app, except it works on ANY browser, including a phone.  So they don’t need to download the app – just navigate to it.  The app is branded with YOUR logo and colors. And did we mention that our App consistently receives a 4.7 to 4.9 rating on the Apple Store?

The web app can really help you to communicate live event status with your attendees, as well as post results and event status.  We are providing the web app FREE for this coming year – if we can prevent sickness to your customers we are pleased to do what we can do.

If you want to see what yours looks like, go to “https://yourcompany.tourproapps.com”

For example,  https://velocity.tourproapps.com or https://breakoutcomp.tourproapps.com.  Contact us if you aren’t sure of the URL to use and for a demo.

Scheduling by Studio!

Little did we know last year when we added the ability to optimize the Performance Order by Studio that it would be so helpful this year.  Since then we added the ability to generate the scheduling blocks by Studio.

When Creating your Schedule using the Block Scheduling Manager, under Select Block Sorts, select Studio.  You may combine this with other categories to get detailed lists of blocks by routine, or you can simply use the sorting at the Session or Block level.

The Show Planning Aid (Block Scheduling Manager -> Blocks Tab) will also now ask you if you want to get a total by Studio as well.

In both Sessions and Blocks, you can preset how you want the routines sorted.

You can use this to:

1. Use blocks to separate by studio, then sort by your favorite sort.
2. Keep Studios Together checkbox – if you do have multiple studios performing in the same session, you can use this to generate an optimized schedule while keeping the Studios performing separately.
3. Use the Optimize conflicts to minimize the conflicts within the session, even though it is all the same studio.

Credit, Please

There are two new tools in place to help you manage your credits.

1. In Form letters we have a new tag <<AvailableCredits>> to pull in the amount of unused credits for a studio so you can email them what they have available.
2. Splittable Credits – previously when a credit was used, it would simply mark the credit as used, but only apply the amount of the balance to the Registration. For example if the credit was $5000 but the amount of the registration was only $4500, the studio would “use up” the entire $5000 credit.  Now, if you mark the credit as “Allow Split (Partial Use)”, in the same scenario, it would reduce the credit from $5000 to $4500, mark the credit as being used, AND make a new credit for the $500 remaining for the studio to use on another registration.  Go to Registration by Studio -> Credits and check Allow Partial for the credits that you want to make this available for.  Call us if you would like to set all of your unused credits to Partial Use.  In the example below you can see the full history of the original $1773 Credit.
3. As a reminder you can also report on Transactions in BackOffice -> Transactions.

But wait, there’s MORE!

Custom Report Lists

Sometimes less is more, particularly in lengthy lists that you can’t remember which report you run!  Go to preferences -> Behavior -> Reporting / Printing and select Enable Custom Report Lists.  When set to Yes, you can then mark which reports you want for both the Show Order and Final Score Summaries.

More Genders

“Other” is now a valid selection in the system and on-line.  Report presets can include or exclude as needed.

Waivers

TourPro integrates with SmartWaiver.  Previously waivers were either “good for the event” or “good for the year” – we’ve added a new option for waivers to be good for the season.  When the participant goes to sign a waiver, it will check to make sure they haven’t already signed one for the season.  The system will automatically mark any registration of the participant within the season as having been signed.

Scratch Routines

You can now “scratch” a routine in the Judge Monitor.  Click on Routine Details, and select Scratch Routine.  This will put a line through the routine as well as through all reports they appear on.

More Drag n’ Drop

We’ve added drag n’ drop in the session scheduler to sessions and blocks.

Judge / Tab Chat

More chatting isn’t a good thing, unless it’s with the Tabulator!  Turn on the chat feature in Preferences -> Behavior -> Judging to let your judges communicate with the Tabulator.

More Options to show Judge Scores

If you show the Judges how the other Judges are scoring, you can now show totals, detail, or both.  In Preferences -> Behavior -> Judging and “Show Totals” or “Show Both”

More Emails?

On the Studio page you’ll now add as many emails as you like, and select to automatically include them in the emails that you send.

But wait, there’s STILL MORE!

Media Assistant

The Media Assistant is a “stand alone” tool you can use to download an entire copy of the Routines, and perform all of the recording functions.  If you don’t want to have to sync, or if you need to add a backstage iPad and are out of system you can attach, this is a great option.  Call us for a Demo!

New Sync Server

We are moving up to the latest version of MirrorSync which should work better over poor internet connections.  You’ll get the new version when we do your upgrade.

All New Servers!

We’ve also replace all of our web and FileMaker servers with the latest tech.  This makes syncing and the web go as fast as possible, as well as help prevent unnecessary outages.

As always, don’t hesitate to reach out and ask more about these features, or if you have ideas for new ones, let us know!