TourPro 6 Pre-Season Update!

If you like 6, you’ll love some of the new features we snuck in there during the last few months that will help you through this season!  This will be our last planned update, but as usual we may find things that you just can’t live without.

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Once you receive your update, the following features will be available.  How do you know?  On the main TourPro screen you can see the version – anything that is the same or higher than the one below will have these features. 

New Capabilities / Highlights

  • Assign awards to routines based on Score Preset Reports – increase speed and accuracy!
  • Update the TourPro App Tracker directly from TourPro or the Media Assistant – no more Live App!
  • Show the Judges a count-down timer to prompt for more timely score entry!
  • Sticky Notes on Studios!
  • More easily add studio to discount coupons from the Studio screen
  • And more!

Registration Website

  • Added new coupon Savings Condition: Grand Total of all fees less deposit.
    • This will subtract the deposit amount that was paid from the grand total before applying the discount.
    • NOTE: if the deposit has not yet been paid, the discount will not exclude that amount.

  • Moved the configurable Web text as shown in Red below from inside of the instructions are on the right to just above the routines for much better visibility.

  • Fixed coupon conditions “For Every” and “When Studio Registration Fees are more than…”
  • When showing the list of scores, a new preference allow you to include the category total for each score, for example: Judge 1 Technique 35 (40)
    • Preferences -> Behavior -> Judging/Scoring
  • Gender has been changed from Other to Non-Binary
  • Fixed importing of routines to ensure that “re-compete” and Special Markings for the routine are cleared.


  • Enhanced Notes for both the Studio and Registrations.
    • Studio page now shows both Studio and Registration Notes
    • A Studio Note can be a “sticky” note – a sticky note is always sorted to the top. If there is a sticky note on a studio, the notes tab will have 3 asterisks *** indicating an important note.
    • In Registrations, the Notes tab will also show the asterisks. Each tab will turn red if there are any notes in that category.

  • Easily add coupons that specify a particular studio directly on the Studio. If you have a loyalty program you may be giving the studio a percentage off of their registrations – you can use this feature to manage studios easily rather than going to the coupon.
    • On the bottom of the studio viewer there is a coupon button. If any are assigned to the studio the button will turn blue.
    • Click on the button to see the coupons that are available with a studio condition.
    • Click on Add or Remove to add the coupon.
    • Note that the coupon may be inactive. Use the coupon manager to activate it.

  • New Coupon savings condition –  “Grand Total of all fees less deposit” – if there is a PAID deposit for the registration, the discount is not applied on the amount of the payment for the deposit.
  • Updated the Registration List Tab
    • In Registrations by Event, Reg List tab, the History button has been corrected and updated.
    • If the Studio has other registrations for the currently selected season, the button will be Green. The count of registrations is also displayed.
    • In this example Augusta West has a total of 8 registrations and 3 are in the currently selected season.

    • Click on the button to see the history
  • Auto-Selected Event or Attendee Add-ons.
    • If you have a fee that you want to apply to all registrations that is not an attendance or routine fee, you can now attach an additional fee to the registration automatically.
    • Event Add On

When editing your event, add the Add On and mark it as “Auto Add” and make sure Enabled is Yes

      • During Checkout, the add on is added to the registration and may not be deleted by the studio

    • Attendee Add-Ons
      • Attendee Add Ons are similar – however, they CAN be deleted by the studio.
      • Mark the Add On as “Auto Add” and make sure that “Enabled” is Yes.

      • When adding the Attendee to the event, the add on is automatically added, but can be removed.

  • Leave a specified Registration open during checkout.
    • You have several options for registration management during checkout – close them, leave them open, or close if they are paid in full. A new setting allows you to always leave a single registration open. This is helpful if they regularly call you to re-open their registration to make changes.
    • In the registration click on the status area and click the “Keep Open” checkbox.

  • Added the showing of non-approved credit card transaction for deposits.
  • Fixed scrolling in the Observer’s Tab
  • Fixed adding new people in the Roster error messages to enter the birthday
  • Check for multiple “reservations” by the same studio.
    • If you have a problem with the same studio taking up multiple spots for reservations but they end up cancelling most of them, you can now get better insight.
    • Go to Event Manager -> Registration Dashboard -> “Event” -> Routine Breakdown

    • Click Requests

    • Click Studio

    • The system will show the total number of registrations for the season (3), event detail, and will highlight:
      • Red – any reservations that do not have a deposit and do not have any actual attendees / routines
      • Yellow – same as red, except they paid a deposit


  • Assisted assignment of Awards for All Routines on your Presets! See below under Awards for how to configure and assign awards.  When you run a Score Preset, it now records every instance of the results.  This can be used at a later time to both audit what was run onsite and process each preset by awarding routines with your awards / scholarships based upon your event rules.

Competition / Competition Monitor

  • Ability to show dancer name / gender in monitor
  • If you use the TourPro App, the Tracker status can now be updated directly via the Judge Monitor, Music & Video screens and Media Assistant. See below under the TourPro App for more. Note: the computer must have internet access.
    • In the Tools menu, set Enable Tracker to Yes.  The Tracker menu will appear.

    • The fields are the same as in the Live web based system.
    • Make sure to enter the Timezone.  If desired, enter the Next Award and Break, Message (Alert).
    • When you click “Set to Record” it will populate the Current Routine with that routine, and the Next with the next routine in the performance order.

    • If you want to change the next routine click the Tracker Next button.  It will remain green indicating that is the next routine.

    • When you click Start Recording, the system will update the App with the information from the tracker drop down.  You can also click the Update Tracker Now button to send an update for the Message or Award / Break times.
    • Note: You do not have to be recording from the Judge monitor – an optional setting allows you to use the Set to Record and Start Recording buttons as triggers only.  Click the “Use Record Button as Trigger” in Tools menu for this purpose.


  • The costume color will now appear in the Judge Monitor if it is selected by the backstage monitor
    • Select in backstage app

      • It appears in Routine Details.

      • As well as in the Music & Video

  • You can now select only specified Nominations to be available to the Judges to limit selection during certain parts of the event.
    • In the Tools menu, click the ones that are currently to be voted upon and they will be available to select in the judges screen.  Once the desired selections are highlighted in green, click the Save button to send to the Judges.
    • Note that the preference in Behavior / Judging / Scoring -> Enable Judge Routine Nominations should be set to No, otherwise they will continue to see all possible Nomination categories.

    • The Judge navigates to the Routine to Nominate, then clicks the Nominate button. The available nominations appear.  Nominations awarded by that Judge for that routine appear on the left, all nominations for that Judge are presented on the right.

Competition / Judging

  • Countdown timer on Judge Screen!
    • You can now trigger a “Time Remaining” count down to remind Judges to enter their scores in a timely manner. The system uses either the system preferences or time entered on the routine, and when approximately 1/3 of the time has elapsed it turns yellow, and then red at 2/3.
    • These two preferences work together in Preferences -> Behavior -> Judging Scoring


Competition / Reporting

  • New Workflow Features in Competition Award Presets.  If you click Routine Counts, then Find Eligible, then Sort by Last Routine Number, you will have a nice working list of your reports to print.  When you print the report,
    • Find now can quickly find Presets that are Eligible, Selected, or Eligible and Omitting Complete / Printed.

    • Sort can sort the presets by the Last Routine Number.   (You must run the “Routine Counts” first.)


  • When you print, the preset will indicate that it was printed.  You can click on the word, to cycle from Printed to Complete to blank.  Use the Find button to Omit the ones that you want.

  • SB – Overall Report – the header will now automatically be renamed to “- Top X” where x is the highest number of the placements.  If this needs to be changed, while in Preview Mode, click command-B to go into Browse mode.  Then click the red button to correct.
  • In Competition Manager -> Show Order Reports, the Virtual Critique Report will list the URLs for virtual judging and upload status.

Event Manager

  • Dymo Labels have been fixed for newer model printers (4XL/Duo 450) in the Registration Viewer for Attendee Labels, Sch Numbers and Summary Labels.
  • Added 4x Dymo Label Styles To Attendee Lookup and Numbering for Duplicate Numbers.
  • Fixed colored scholarship numbers and to work and when doing multiple copies for printers that support it.

Awards and Scholarships

  • When you go into Awards and Scholarships, the system will now automatically limit the found set to to Awards for the current event.
  • Defaults have been added for new Awards – select the Default Event and/or Award and they will be automatically assigned when clicking the New button.

  • The same award for the same person in the same season can be easily identified, and can be prevented when using the assigning of awards using presets.  Preferences->Behavior -> Judging / Scoring -> “Disallow same scholarship for the same person for the same season.  When this is set to Yes, the system will highlight duplicates in red.  In the Assigning of awards using presets, the routine will be highlighted in Yellow.
  • Assigning Awards/Scholarships using Competition Award Presets
    • Every time that you run a preset, the results are now stored and can be retrieved to assign awards to be viewed in the studios online portal and for your own records.
    • The Competition Award Presets can be configured so that you can process the award that are relevant for that preset.
    • During or after the event, you can process awards using the presets to automatically identify the type of award to be given and create an Award record.
      • Configure the award / scholarships to be given
        • Competition Manager -> Award Presets -> Click the Pencil Icon to Edit -> Award Assignments button.
        • You may select either by Placement or by Adjudicated Result:
          • By Placement
            • You may have 3 different “sets” of award settings, based upon how many routines placed on the report.  For example, if there is only one routine, the possible awards may be different then if there are ten routines.
            • For each set:
              • enter the minimum number of routines required to enable that reward set
              • you can enter up to three different awards:
                • enter the place(s) that will receive the award, separated with a comma
                • for each level, select the award that they receive
                • in the example below, if there was 1 routine, 1st place would receive the High Voltage award.  If there were 5 routines but less than 10, 1st would receive the America Foundation, 2nd the Ascension, and 3rd the A Test Rising Start.  If there are 10 Routines, 1st would receive 100 Dollars Off, while 2nd and 3rd the Ascension Routine, and 5th the 100 Dollars Off.

        • By Adjudicated Result
          • Select up to 3 different levels and the award that is assigned.  Every routine on the report will be given the award.

  • Process the Awards / Assign an Award to the Routine
    • When you are ready to assign the awards, select Process Presets from Competition Manager -> Competition Award Presets

    • For the selected event, you will see the list of presets that were run. 
    • Click on a preset to see all of the times that one was run.  You can click on the version of the report that you want to see the results and assign the awards.

    • In this example, Just a Cowboy was the only routine and received 1st place.  Based on the preset, they are eligible for the “High Voltage” award.  Click the Commit Awards to create an award record.

    • The routine / award is now highlighted in green, as well as the Commit Awards button indicating that the awards for this preset / report instance has been completed.  The star in the processed column in the top left portal shows that this preset has been processed.
    • Use the “Next Preset” button to rapidly progress through each Preset.  It will automatically select the next available preset, select the most recent version of the report, and assign the potential award to the routine.  Confirm that it looks good, then click Commit Awards.  Click Next Preset to go to the next.
  • Nominations have been improved to allow assignment of Awards for both Routines and Attendees.  Use the filter to find the award you are are going to process, then click the Assign Awards / Scholarships button.
  • Awards can be included and appear as expense items on the simple P&L.
    • In preferences / Judging & Awards / Awards, Markings and Scholarships, checkmark the Award as an Expense item.  Awards given after you mark them will appear.


Event Manager > Music & Video

You can now update the Mobile App Tracker section from Music & Video.  Note: the computer must have internet access.

    • In the Utilities menu, set Enable Tracker to Yes.  The Tracker menu will appear.

    • The fields are the same as in the Live web based system.
    • Make sure to enter the Timezone.  If desired, enter the Next Award and Break, Message (Alert).
    • When you click “Set to Record” it will populate the Current Routine with that routine, and the Next with the next routine in the performance order.

    • If you want to change the next routine click the Tracker Next button.  It will remain green indicating that is the next routine.

    • When you click Start Recording, the system will update the App with the information from the tracker drop down.  You can also click the Update Tracker Now button to send an update for the Message or Award / Break times.

Media Assistant

You can now update the Mobile App Tracker section from the Media Assistant.  Note: the computer must have internet access.

    • In the Tracker menu, set Enable Tracker to Yes.

    • The fields are the same as in the Live web based system.
    • Make sure to enter the Timezone.  If desired, enter the Next Award and Break, Message (Alert).
    • When you click “Set to Record” it will populate the Current Routine with that routine, and the Next with the next routine in the performance order.

    • If you want to change the next routine click the Tracker Next button.  It will remain green indicating that is the next routine.

    • When you click Start Recording, the system will update the App with the information from the tracker drop down.  You can also click the Update Tracker Now button to send an update for the Message or Award / Break times.


  • Added performance order to the popover in Media Manager 3 to show routine number for easier announcing
  • Setup Media Assistant to use new media environment for faster downloading and better sharing
  • Pro Photo Mode for Media Assistant – this allows you to now shoot your camera tethered to a computer, and shoot every photo into it.  The photographer simply clicks start and stop for routines they are shooting.  This provides you with a complete timeline of the event for reference but also allows for automatic organization of the image folder.  Click one button and watch 10,000+ images land in their own routine folders, or studio and then routine folders in seconds.  This reduces the overall number of clicks Photographers have to do between numbers.

General Interface

  • Open chat in Web Version of TourPro now opens in a new browser tab instead of in the app, allowing you to keep your place when engaging in a support conversation.
  • Applied new look to Tabs to make them stand out more

TourPro Mobile App / Web App

  • Changed the method of importing routines into the Live app to improve reliability.
By |2021-11-29T13:16:52-08:00November 19th, 2021|Uncategorized|Comments Off on TourPro 6 Pre-Season Update!

Welcome to TourPro 6!


New Capabilities / Highlights

  • STRIPE Payment Processing – Stripe provides a quick and painless way to get approved for payment processing.  Contact us for more information.
  • Company Manual – you can now maintain your procedures within the system so you have one place to keep them!  These documents could be how to setup your judging tables, convention rooms, how to process or handle awards and in what order and more.  Document business practices to make sure your events and staff members are consistent.  You can limit access to each document to just certain types of account in your system.   (Back Office > Company Manuals)

  • New System Test capability simulate running a competition critique/sale video record process (2 mins each video) to test hardware, microphones, computers and production equipment in an unattended way.  This is a great feature for testing new systems or equipment.  The testing is found in Competition Monitor / Tools button.
  • New Event Media Manager button in Music & Video opens all the routines for the event on the web to allow you review the status, play, and upload.

  • Deposits for Attendees – you can now capture the number of attendees similar to routines.  Your pricing can be by Range, Flat Fee, per Attendee, Reservation only, Flat Fee Optional, Range Optional and  Per Attendee Optional.
  • Set Up Judging is now FAST!  Creation of scores prior to event is now just a few minutes and sync times should be much faster by re-designing how scores are stored within the system.


Registration Website

  • Studios can now see any credits if they go to their “My Account” and checkout page.

Preferences > Behavior > Registration

  • Studios can be prevented from deleting their registration.  The system will already prevent this when there are financial records.  This new feature always prevents it.

Preferences > Behavior > Registration

  • Selectively show/hide the Social Media Links on the New Studio page by Account type

Preferences > Behavior > Registration

  • When deposits are configured for attendees, the Studio will see the following (depending on configuration). As shown below we are capturing summary Routine information, and details for Students and Teachers.
  • Importing Registrations – Last year we added the capability for Studios to import their Registration from any TourPro Customer.  This year we added:
    • the requested performance order to the import.
    • enhanced enforcement of the deposit / requested number of routines.
    • copying of the same music.
  • Waiver status for the event is on the Attendee list, Checkout Page and Event details pages
  • Acapella indicator for routines can be managed by the studio when entering Routines.  Routines marked A capella do not require music to be uploaded.
  • Company Info > Web Preferences > “hide_acapella” set to 0

  • New clothing options for Costume and “custom”.  Custom allows you to put anything.
To Configure – Preferences > Behavior > Registration > Clothing Sizes


For each event – Clothing options


  • Ability to show Extended Scores (if there are any) to the score breakdown on the web.  This includes extended score total, as well as the sum of the extended + routine score.
  • There is a system-wide timeout that will correctly log people out if more than 20 minutes have passed for security and performance reasons.
  • Scratched routines now report as scratched as 0 scores and no breakdowns on the web
  • The system can be configured to allow the studio to import past routines, for example, for Nationals.  When importing, the studio can now select all routines in the list with one click.

  • When showing judge notes, the display was updated for lengthy notes.
  • When uploading Music / Video / Photo, there is now a green button to play the music and each column can be sorted.

  • New Studio accounts can be identified as Parent / Student.  In this case it will ask for the associated Studio

o Within TourPro, click the (i) button to see the associated studio


  • You can now log-in to the Registration site as the studio with 1 click!  Use the Studio Login button on the Studio page, or from the Studio drop down menu.
Registrations by Studio > Studio Login
Registrations by Event > Studio Tab
·       For companies that have multiple Competition / Convention entities, you can now Copy / Paste a Studio from one Database to another.  From the Studio menu, click the Import button then Copy – go to the database that you want the Studio to be copied into and Import – Paste.
·       Enhanced global Note system to auto-stamp date, users name and the note.   Registration notes for an event can also be seen from the Studio notes.  The Note Counter on Registration Viewer shows how many notes there are per registration. This will eliminate sync problems from multiple people editing the single notes field at the same time
  • When opening TourPro the system reminds you to close registrations that are still open to make sure the Studio doesn’t make any changes that you don’t know about.  You can now define the number of days before an event to remind you to close registrations

Preferences > Behavior > Registration

  • When duplicating a Registration, it will now copy music, photos and video from the original event.
  • Completely updated support for Dymo Label Printers and Labels for Studios, Registrations, Scholarship Numbers and Routines – Dymo Labels include: 30336 (1×2.125), 30252 (1.125×3.5), 30572 (1.125×3.5), 1760756 (2.25×4) and 1744907 (4×6.25)

Registration / Financial

  • The Reset Pricing button will now ask you which tier to reset the pricing to.
Click Status > Reset Pricing
Click Specify
Select which Pricing Tier to assign
  • Simplified the Available/Actual Coupons view to a single tab inside Registration Viewer for quick viewing of active and available coupons on a single screen

  • Deposits – you can now allow routine deposits for 0 routines, for example if you have a convention that is also having competition.

Preferences > Company Info > Web Preferences > allow_0_routine_deposit

  • Credits for the studio can now be managed directly from the Summary Tab on a registration.

Registration / Communications

  • When sending the confirmation email, the 2 Column Schedule is now an option:
  • On creation of a new registration, you can now have an email template to automatically send to your customer.  For example, you could send them Instructions for Registration, Competition Rules, COVID policies, etc.

o   Create your template – Event Manager> Form Letters

o   Assign it – Preferences > Behavior > Registration > Email Notifications

  • Set to Yes and select the letter from the drop down menu.
  • The Scholarship applied amount is now included in the Attendee Details FEE report

  • The Student Fee Details report can now be used for Convention as it now includes students without Routines.
  • Added number of dancers to Dymo Routine Labels

Registration / Attendees

  • Improved status of “Active Scholarships” for students in both Studio and Registration Viewers – their name becomes blue indicating they have an available and not yet used Scholarship.  From Attending Students there will be a warning indicator you can click to see the details.

  • Sort by Name of the Attendings in Registrations has been restored
  • Deposits / Reservations for Attendees has been added.  In Season Control you will see Attendees as an option, as well as the rule for how to calculate the fee (highest price or combined) and the level of detail (summary only or student / teacher / observer)
  • The system will use the event settings from the Attendee Controls  to limit the studios from reserving more than are available.  Configure your event in the Attendee Controls area of the Event Editor.
  • During registration the system will limit the studio to the requested number of Students / Teachers / Observers (or Attendees overall combined) in addition to limits placed on individual types in Attendee Subtype Limits and will respect “Sold Out” Attendee types.
  • During Checkout, if the Studio has not used all of their attendees the system will put an adjustment on the registration to “give back” those unused attendee spots so they can be reservered by someone else to help ensure that your event is maximized.

Registration / Routines

  • Enhanced Data Error / Rule Validation –when a routine is missing data or is not configured properly, the error is now displayed in the following locations.  This is the same error message that the studio receives on the web when editing their Routines:
While Editing the Routine


In the Routine list for the studio


In the Performance Order:

When you go to Edit the Performance Order it will warn you

In the Routine List, indicated the red exclamation



  • Routines now have enhanced indicators for Music, Photo and Video when uploaded.

  • Routines Styles can now have a “minimum age” for example so if you want to prevent a 4-year old from doing classical ballet.  This is enforces through the Routine Errors during checkout.

Preferences > Competition > Routine Styles



  • Reverse Sort and Remove Session button:  In the performance order, click on the session information bar to show a pop-up with these options.

o   Reverse Sort – If you have solo’s competing in the same session as Groups, typically the feature to “Reduce Conflicts” will order the Groups first – you may want the soloists to go first so as not to wear them out prior to their performance. The reverse sort would keep the conflict sort the same, but put the Solo’s first.

o   Remove Session – If you inserted a break but want to remove it, you can now click the Remove Session / Combine with… button to assign all of the routines from that session to the session that you select.  If the system identifies a break between the two sessions it will also delete the break.

  • Reorder & Number and other functions on performance order can now preserve the decimal (23.1) placements.  If a decimal is identified during a function it will ask you if you want to keep it.  Please remember to Backup your performance order often in case there are issues until you are confident of using this feature.

  • Sessions – Estimate Mode:  A new feature in the Sessions Block Scheduler allows you to quickly schedule your competition.  You assign “Anchor times” to flow your schedule – each session after an anchor automatically times itself based on the estimate times for the routines.  So by setting the start date and start time for each day, and times for just a few of the critical times – you can quickly see how the weekend will flow and make those changes permanent once you are happy.

o   As you assign your blocks to the sessions (or create your session from your blocks), the system is now recording how long each session should take.  This allows it to “schedule itself” based on the time of the previous session and how long it will take.

o   Make sure that the top tab says “Estimate Mode – Switch to Actual Schedule”

o   Each date and time now become an Anchor – simply enter your starting date / time for the first session and watch as the time flows based upon the estimates.  If you need to insert a break, enter an Anchor time for that session.  Enter an anchor date for the first session of the next day, etc.  Move sessions around as needed to get them where they belong.

o   Once you are done, click the “Set Schedule from Estimate” button to “lock in” all the dates and times into the Actual schedule.  From that point forward, switch to the Actual Schedule to make any modifications.

  • Multi-Selection capability for Sessions and Blocks:  click the Arrow to select as many sessions / blocks as needed to highlight them (the name of the Session will turn blue), then click the down arrow to move them where you want them. For example, Burns and Tapio are now moved under Robin’s Dance with just one click.

  • Ability to copy a Session from one block to all the other displayed blocks.

o   Filter your blocks to make sure you are only looking at the ones that you want to copy the session to.  Click the settings bar on the right – click the “Set All Currently Displayed Blocks” button

  • Omit routines from the schedule where the registration has a balance due.  When you click in Sessions to generate the performance order, you will be asked to Include / Exclude Registrations with a Balance Due.
  • If you have a consistent manner in which you assign awards or breaks you may want to try the Insert… button.  You can automatically assign session types with some rules.  Note that some of these rules are hard coded so may not work exactly as you would like. If you find yourself doing a lot of repetitive data entry contact us to see if we can help.

  • When you delete a session from the Session Editor it will now ask if you want to reassign the routines to a new session.
  • When deleting all sessions, you now have the option to delete only the sessions and keep the blocks.  Also, sessions will be recorded in the delete log to prevent them from re-appearing when syncing.
  • In Competition Manager> Show Order Reports – new Routine Order Request if you are allowing the Studios to enter their preferred performance order.


  • Set Up Judging is now FAST!  Creation of scores prior to event is now just a few minutes and sync times will be reduced by re-designing how scores are stored within the system.

Competition / Competition Monitor

·       Ability to filter by sessions

o   Click the Event Info Button

o   Select the Session Filter.

o   Select the Session using the Arrow

o   The List is filtered with just routines from that Session.

o   As the competition continues, when you click the session filter again, it will highlight the session where you were so you can easily select the next session.


·       Ability to set the Judge screen to be filtered by the session for that routine.

o   Click Set Judges Filter to this Session.

o   Click Clear Judges Filter to remove any filters on the Judges.

·       Ability to see which routine the judges are currently on – in this example, Judge 1 is looking at routine 14.


·       Ability to show the Soloist Name / Gender under the Routine Name.

o   In the Tools menu, select “Show Soloist Names”

·       Score categories now sorted by the “Tie-Breaker” score, so the most important categories are at the top.
·       Extended scores can be automatically enabled based on Group Size or Subject

o   Behavior > Extended Score Settings Button

·       When creating a recompete routine, the music and uploaded video will now be copied as well so you can redownload the songs with the new performance order.
·       Recompete can now select any session (if the preference is set) and the performance order is set to highest number of that session

o   Preferences >Behavior > Judging

·       The name of the “recompete” routines can be change in preferences.
·       New System Test capability simulate running a competition critique/sale video record process (2 mins each video) to test hardware, microphones, computers and production equipment in an unattended way.  This is a great feature for testing new systems or equipment.  The testing is found in Competition Monitor / Tools button.

Competition / Judging

  • New “Compare” button on Judge screen will display exactly similar routines as the current routine with scores to allow judges to calibrate their scores for consistency.

o   To disable, Preferences > Behavior > Judging > Hide Judge Comparison Tool.

  • The selection of group size is no longer asked when starting Judging.  Instead, the Judge can filter their routine portal to select the session.  (The Monitor can also assign this for the judges)

  • Judges can be disabled from entering decimal numbers.

Preferences > Behavior > Judging

  • Ability to Hide the Judges Own Scores

Preferences > Behavior > Judging

  • Improved the behavior of the Next and Prev button.  If the tabulator sets the judge to a particular routine, clicking the next and previous button will bring them to the next and previous of the new position for greater consistency in operation.
  • Improved the Judging Routine list for better performance.
  • Judge computers will now automatically filter out scratch routines and routines with no performance order.
  • If the judge navigates to a scratch routine all scoring is automatically removed and there are clear indicators that the routine has been scratched.


Competition / Reporting

  • Competition Award Presets

o   The Routine Counts now use the same script as the presets to help ensure consistency.

o   Routine Markup 2 is now Available

o   Can have 2 limits for top performers – for example, if there are enough to mee the threshold for “Top 20” then it will do that, otherwise it can go to “Top 10”

o   Age Category and Group Size now allow multiple selections on a single preset

  • On the Fly Report

o   Routine Markup and Routine Markup 2 can now be selected

o   Spec Division / Level can now be empty in on the fly to support some programs that the Level is optional.

  • There is now a button for New Request and Duplicate request in custom score sorter
  • BTS Results Report

o   recompete routines can now be included in the report; the system will now give opportunity to exclude them on the report.

o   if there are multiple stages it will ask if you want to combine all routines, or only evaluate the routines in the selected stage for the report.

  • Pin report – added option for total dancers in non-solo routines
  • Trophy count report:

o   Added ability to run the report without style as an “Overall” count.

o   Added the Group / Solo filtering from Competition Manager

o   Broke out columns for 1,2,3 Place

  • ADR Overall Report:  added soloist name
  • Schedule Summary – 2 Column

o   added ability to add spacing to a session in the schedule to help trigger a page break.  From the Scheduling Manager, locate the session above where you want to try to trigger a page break – click on the Settings Icon and select the desired rows to add:

  • TIU Results by Studio:  added # dancers and hiding if the routine didn’t place
  • TIU Results report now has a shipping report feature
  • Updated EDC High Point sheet to include groups
  • New Announcer 8.5 * 11 – Session Info report
  • New WCDE score category report – sorted by performance order then top acts summarized under each section
  • Added Scratch Indicator to Running Report
  • Added Extended scores to all Studio Score sheets
  • Added the Stage and “Doors Open” time on the Epic 2-column
  • Added “Special Markings Only by Group” report.  This report limits to only routines with Special markings and organizes by similar routines with Ascending and Descending score options.
  • When using the “default” layout for Competition Presets, there are new sort options when you enter “browse” mode.

Event Manager

Attendee Lookup and Numbering

  • New button for “Add Criteria” when doing searches
  • The age is now the age for event rather than attendee’s actual age
  • New ‘Event Gender Report”
  • Added Clothing Size Report to Attendee Lookup and Numbering
  • Adjusted icon for labels on Big 2X2 Number Condensed
  • Increased font size on big2X2 to 150
  • Broke out Guardian First / Last name and updated Hotel List those fields
  • Added larger Dymo Simple Labels 30324 (2.25 x 2.75″) for Attendee Name, Scholarship Number, Studio and Type

Registration Check In

  • In Event Counts here is now a count for the number of Total Dancers in Group Routines (for pin counts) and Unique Dancers (for wrist bands)

  • Added the ability to sort the Attendee Add-On report by priority of the addon rather than just alphabetically
  • Print/Export attendees – changed the date to be the date for the event

Awards and Scholarships

  • New Label 5164 for Big Number and NAME
  • Added the Season name in Awards to allow searching by season
  • Added red highlighting when the Student was typed rather than selected from the list to help identify data entry problems.
  • New report: Student list – can sort 3 ways by Student, Event / Student, Studio Student

Registration Dashboard

  • Added Credit/Balance Report for quick viewing of unused credits/balances for found registrations to help with auditing.
  • Added new ability to compare detailed financial breakdowns by found set of events, for example, to compare similar cities across multiple seasons, and improved overall report generation speed.  From the Dashboard, if you go to search mode with “Ctrl-F” then enter the name of the Event, then enter on the keyboard to perform the find, the system will search the Events across seasons.  Then, click the Routine or Financial Breakdown button – click Events in the dialog box to limit the report to the “found set” of events.  Your report will have all of the similar events across seasons.






  • When Uploading Critiques, you now have the option to skip any critiques that have been uploaded.  So if your window crashes, you can redrag the entire folder and skip the uploaded ones to get you back to where you were more quickly.

  • Throughout the system when a routine is marked as A capella, the uploaded music indicator is set to yes.


Event Manager > Music & Video

  • New constraints for routines to identify media that was uploaded “on or after”

  • New Event Media Manager button opens all of the routines for the event on the web to allow you review the status, play, and upload.

  • Fixed Uploaded Media Report to more accurately reflect uploaded photos

  • 2 New options for naming of Music Downloads

Preferences > Behavior > MultiMedia

  • Added New Interface for Web Judging to review and manage submitted Critiques and quickly add them to the results/critique/scores page online.  When you are doing remote / virtual judging this allows you to review and commit the critiques that are submitted by your judges.

Media Assistant

  • Revamped recording process in the Media Assistant.  Previously you would set the routine to record, then move the mouse down to click start recording, then stop recording, them move the mouse back up to where you were.  Now, you can simply click the start button to start and stop recording next to the routine. When the video crew is busy also shooting photos, this will help reduce mouse movement.  The old process still exists.

  • Added to Media Assistant the ability to download Critiques by Upload (Routine ID) or Named

  • Media Assistant better handling of spaces and other characters in letter codes.
  • Added the acapella flag and scratch routine to the Media Assistant

Back Office

  • Added Hotel Night Tracking for Staff Rooms in Travel Manager

Back Office > Travel Manager

  • Added Waiver Checkbox and Waiver details with sorting by Signed Waiver option to Bulk Attendee Editor



Season Control

  • When changing the tier on an event, it will now allow you to automatically adjust all the fees for the event

  • Added the ability to add events with a default tier to help speed up the season setup.  Select the tier, then when you add a location to the season it will adopt that tier

  • Enhanced name check to avoid duplicate event names.
  • Ability to turn off Cash payment on an event-by-event basis
  • Added new “Event Type” drop down in the Season Editor.  In some situations we need to know if it is a National event for certain rules.

Event Editor

  • New ability to disable routines for specific account types.  For example, this would let studios register for routines, but disallow Independents.

  • The ability to disable the Specialized Division / level for a single event has been restored

Season Control > Edit Event > Additional Controls > “Disable (Spec Division) for this Event

General Interface

  • Fixed window management for the Back Button – sometimes clicking back would take you to an unexpected location.
  • Added ability to hide 50% column in the Registration Viewer in Preferences > Behavior > Reporting/Printing
  • Added “go to last” and “go to first” buttons. For example, if you want to quickly go to the last registration for an event, click the > button.

  • Web Version:

o   Fixed Pricing Tier Selector to go to the correct selected tier, and hilight it appropriately

o   Fixed performance order editor when clicking on the session to allow you to select the checkboxes.

  • Changing settings in preferences during a season can cause problems.  For example, if you change the name of a level, but your presets use the old name, the preset will no longer work properly. There is a new preference to warn users about changing settings.

Backstage iPad

  • Added Scratched Notifications for iPad Backstage check-in and Score screens
  • Added costume color to c
  • oordinate with MC and tabulator for lighting.

TourPro Mobile App / Web App

  • The Events Section / Schedule will now display Session Section and Breaks such as Awards, Judges Breaks.

General Fixes

  • Session and Blocks will now be purged when they are 2 years old to reduce sync time and increase performance.
  • Improved finding of routines for reports where event names had special characters (*,@,#)
  • Added coupons to the audit delete log to make sure they do not return during sync.
  • When adding pricing Tiers you should no longer need to click the refresh the pricing button.
  • Fixed minor problem when reflowing Performance Order Times
  • Renaming of Events now carry through properly to all registrations
  • Adjusted coupons for cases when applying when the fees are over a certain value.
  • Improved error trapping for invalid characters in Event Add Ons to ensure they are applied correctly.
  • Strengthened application of coupons to retain certain registration errors
  • Corrected Routine checking to only look at levels when the preference is set.
  • Corrected Website Data Display error it would show the attending list rather than the students within the routine.
  • Corrected the ability to sometimes get past the routine page with a routine error.
  • Adjusted Average Age for solos
  • If a routine was imported, then deleted it could no longer be imported.  Corrected this to allow re-importation.
  • When there is a limit on the number of solos the system now includes the setting from either the system preferences or the event, whichever is in force for the error message.
  • Fixed Form Letter rendering problem where a Form Letter would not show properly
  • Fixed “ghost” playing of user videos when the popover was closed and video wasn’t stopped before closing.
  • Fixed initial search of custom score sorter with multiple values
  • Fixed Studio Score Sheets report to more accurately find studios with unique characters in their studio name
  • Fixed the check when doing a credit card payment to ensure balance is greater than the amount.
  • Updated certain fields that were not showing the Age / Category if the studio was a school.  The system now looks at the assigned age category to determine whether or not to show it rather than the account type.
  • Added waivers by Event to be scanned for missing waivers during sync.
By |2021-09-06T22:39:59-07:00September 6th, 2021|Uncategorized|Comments Off on Welcome to TourPro 6!

TourPro 6 Rolling Out!

Hey Everyone!

Get ready, you are about to be on the latest… Introducing TourPro 6.  This version includes an insane number of new features and abilities that will make this next season as smooth as possible!

We are currently archiving your past seasons to make TourPro faster.  This locks past seasons from being changed and improves overall performance.  We have backups and if you wish or need for a copy of your system before the upgrade we are more than happy to provide you one upon request.

Syncing this weekend may be slower while your system pulls in the archived records so give it a little bit of time.

Your registration sites will not experience any interruptions, and infact, they will become faster (as if that was possible).  You will receive a new download link to get TourPro 6 as soon as your upgrade is completed and once upgraded we will post here in TourPro News the latest information for you to browse.

As always, if there’s anything you need don’t hesitate to reach out!

All the best and we can’t wait to see what you do with TourPro 6 this season!

<3 Team TourPro

By |2021-08-28T20:20:29-07:00August 28th, 2021|Uncategorized|Comments Off on TourPro 6 Rolling Out!

New TourPro Support Systems and Procedures

Hey Everyone!

Congratulations on getting through a challenging Regional and Nationals season and good luck to those who are jumping into their final Nationals and events.   We are, as always, here to help you as you need but have a revision of our support processes.  We have been actively updating our support systems to help turn around support questions, tickets and issues for you to have a faster and easer overall experience each and every year.  To help us we ask that you and your team members use the following support methods moving forward in order to expedite your needs.


As we go into the next season we have a few new updates to share with you.  Please take the time to read these over


New Phone Who Dis?

We ask that any calls for support go through our overall support line – 888-444-1975.  This support line goes to our whole team instead of individuals in the team and allows us to organize all of the requests and get you responses more quickly.

Free the Chat!

We love the speed of texting and are doing everything we can to improve communication and response time via Text Chat!  We have added a new real-time (free of course) chat system you can use with us via our new chat portal which is available for you at (and will directly in the lower right hand corner of our site and will be available in the TourPro app starting in August under Help/Info on the main menu.

This service will be available as our default method of communication with you moving forward.  These will be prioritized over text messages to individual TourPro team members to make sure your questions/issues get resolved quickly please use this method to chat with us!

Chat Support Icon





Chat Window











On the TourPro Main Menu under Help/Info are also quick email templates for General Questions, Support, Feature Requests and Bug Reports













Chat and phone support will be available from 9a – 5pm PST durning normal business days.  You can use the chat system to leave a message or create a ticket after hours as well.  Support questions or issues after hours will be answered the next business day or as soon as possible.  Support questions that need immediate response, but are not of an emergency nature after hours are subject to emergency fee rates.

Development Schedule Overview

We have been actively updating and improving TourPro with over 200 new features and fixes since last September.  As a reminder we have a yearly two release cycle.


January to July (Summer Major Release) 
We take this time to build out new features and fixes for release in August/September in time for your registration. No major upgrades will be pushed to you during this window, only specific fixes upon request or as needed.   We ask that you submit any feature requests in no later than April/May in order to be considered for the release in August/September.  The later Feature Requests are sent during this time, the less likely they are to be included in the Winter release.  We strive to build it right the first time, and the more time we have the more reliable we can make new features out of the gate.


Aug/Sept to December (Winter Minor Release) 
You will be pushed the Summer release at this time to get all of the new features that have been worked on during the Summer Release.  Minor fixes may be pushed to you during this time as we work out any kinks that may exist in the Summer release.  This release is intended to be a minor update and you will receive a final update in December for use for the season starting in January in which we repeat this cycle.


New Season Processes and Rule Changes

As we know the world constantly changes and we change with it, we ask that if there are any significant changes to your rules, scoring, judging etc… that you reach out to us proactively and include us in some of these thoughts.  While we are always thinking a few steps ahead, to know where you are looking to make changes gives us a head start on making sure the system has the ability or capacity or that it may have it already and can help improve on what you are considering doing.  The sooner we know about unique things you are planning, the more reliable we can make those workflows for you during the season.


We want to thank you for all of the amazing feedback this past season(s) and we have never been more proud of TourPro than we are now.  Major improvements to the site, add-on tools, media management and infrastructure we feel has made TourPro the best in the industry, and we have you to thank.


Enjoy your Summer and we look forward to the seasons to come!

As always – you can email us at [email protected] if you need anything!

-Team TourPro

By |2021-07-21T12:18:41-07:00June 23rd, 2021|Uncategorized|Comments Off on New TourPro Support Systems and Procedures

iPad/MIMO/Focusrite Software Update Notice

Hey Everyone!

We have identified a few items we would like to bring to your attention to make sure your events go smoothly.  There are a couple of app updates we want to make you aware of before your next event.


Be sure to update all of your iPads to the latest iOS (14) and be sure to have FileMaker Go 19 installed on all of your iPads.  This version works the best with TourPro 5 that you have installed on your systems.

mimoLive Update

In testing we have discovered some installations of MIMO have been freezing on startup.  It looks like it’s something on MIMOs end but is a quick fix.  MIMO released version 5.10 and you can update it one of two ways:

Managed Software Center

From Managed Software Center in your Applications in your Mac ->  Open it and click “Updates” in the tool bar, then click the Plus button next to mimoLive 5.10.0 and then click Update after it refreshes.


To manually download and install mimoLive 5.10 go here: mimoLive 5.10 then click “Download mimoLive” and then Accept & Download at the bottom of the agreement. MIMO will be saved to your downloads folder, decompress it if you need to and then drag and drop it to your Macs Applications folder.  When prompted to ovewrite, say yes.  Then Launch MIMO and confirm the latest version is shown here:



Updating Focusrite Scarlett Firmware


Scarlett 18i8 | Focusrite

We have seen some Focusrite audio interfaces freeze during use.  This is related to an older firmware that may be on the device itself.  To fix this download and install the latest Focusrite software here: Latest Focusrite Driver for Mac

Once installed go to your Applications folder and find “Focusrite Control” and open it with your interface plugged in and powered on.  If your device needs an update, it will prompt at that moment to update the firmware otherwise you will see the regular Focusrite Control screen below.  If it does not, then your device is already up to date.

If you have any questions or issues please contact Chad at [email protected]

By |2021-03-10T11:09:04-08:00March 8th, 2021|Uncategorized|Comments Off on iPad/MIMO/Focusrite Software Update Notice

2021 Jan/Feb TourPro 5 Updates!

Version 5 Rocks!  And we have a few more updates to make it even better.  These features are now available – if you have any questions please let us know!

Covid-19 Features

  • Let the Studio identify their preferred performance order!  Rather than getting spreadsheets from the Studio and hand manipulating on the back-end, simply have them number their own routines!  Once you are ready to generate the performance order, turn off this feature, and use the new sorting options (by Studio/ Requested Order) to finish your Performance Order in a few clicks.  (Season Control / Edit Button (in the popover: “Allow Studio to Enter their Own Performance Order” or while editing the Event in Additional Controls)
  • WebJudge – Added new web viewer for better performance
  • Live!  – if you are running virtual events, this new capability allows you to register your kids for virtual attendance and allow them to attend via livestream.  The system prevents more than one user from using the same keyword.
  • Added People count in Session scheduling so you can see both the number of routines, and number of unique individuals in that session to help with capacity/dressing room planning.

Web Registrations

  • Invoices!  You can send a copy of an Invoice with the Email the Studio receives when closing the registration or on demand.  Choose from a simple summary or summary plus attendees, routines, add-ons and transactions.
  • A registration can now be kept open after it has been paid.  This would allow the studio to go back and make changes without asking you to re-open it.  When you are ready, then you can turn off that feature, and close all the open registrations.  (Season Control / Edit Button (in the popover: “Keep Registrations Open during payment” or while editing the Event in Additional Controls).
  • When a new Studio account is added, or when the Studio is approved, you can assign an email letter template to be automatically be sent.  They will receive an additional customized email as you define in your letter templates. (Preferences / Registration / Scheduling / Studio Email messages button)
  • Additional checking when a registration is closed from anywhere in the system to make sure that it checks the rules and other important items.
  • Entrance / Exit notes and Special Division / Level can now be identified as mandatory fields when adding multiple routines.
  • Added filtering onto Start a Registration to prevent past Events from appearing.
  • Added a double-check during checkout to make sure the number of routines does not exceed the number of reserved routines.
  • Added secondary address with the ability to select which one is the primary address.
  • A Registration’s Routine tab now changes Blue IF a registrations routines all have music uploaded and (if you’re using it) the number of routines match the number of routine requests.  This is purely a visual feature to help let you know if all the music is ready to be downloaded or not when managing registrations.


  • Fixed sort by Studio with Reduce Conflicts selected.
  • Added sorts to allow for Studio / Requested Order, Requested Order / Studio.
  • Revamped Session / Block interface and added new drop-down filtering for blocks to more quickly find what you are looking for!

TourPro Interface

  • Registration Summary Tab has been cleaned up to make it easier to read and pop-overs more obvious.
  • Fixed Add Teacher and Add Observer.
  • Added cloning of Pricing Tiers.
  • Optimized numerous screens to clean up appearance and make buttons more pronounced to put more information at your fingertips.


  • New waiver report (Event Manager / Registration Check-In / Waiver Report ).
  • New Waiver count Detail and Highlighting if all Waivers are not complete.

Media Assistant

  • The new Version of the Media Assistant combines both the Zenfolio Assistant with the ability to have a “stand-alone” copy of TourPro Media functions for video – this frees up one of the hosted users so you can add another iPad for backstage, or a show status monitor!
  • Media Assistant doesn’t need to synchronize like TourPro so updating for an event takes 15-30 seconds per event.  For all those who setup and sync last minute, you just got your minute back!
  • Added Age / Level / Group Size / Style to routine list.

TourPro Mobile App

  • The TourPro app can now show only the Studio Letter code rather than the Studio Name
  • Updated app updating pages on server for faster more reliable performance.

Room Capacity Management

  • Removed ability to add a “sold out” attendee to a routine
  • Corrected possibility of premature “selling out”
  • Setting “Allow Current Registrations to Check Out” should be selected  to allow a registration on the Web Portal to check out with the Attendees/Levels that they have already selected before the event was sold out.   (Season Control / Edit the Event / Additional Controls/ General Tab)
  • Ability to copy Limits from another event (Season Control / Edit the Event / Additional Controls/ Attendee Subtype Limits / Copy limits from: dropdown / button)


  • Scholarships can now be managed through Event Manager / Awards and Scholarships.
    • Entering a scholarship here can be presented to the studio for the individual in a tailored list of scholarships
    • They can be set to expire, and can be set for one, two or any number of uses
    • The history of the usage of the scholarship is maintained
    • In Preferences / Judging & Awards / Awards, Markings and Scholarships – the “default” expiration date and number of uses can be assigned to pre-populate the awarded scholarship.
  • When enforcing scholarships (Preferences / Behavior / Registration / Scheduling / Do you want to enforce Scholarships?) by the previous method, or by the new Awards method, the Scholarship button will only appear on the web if the attendee has unused scholarships, or, for any “open” scholarships.
  • New “Open” scholarships have been added to the Event (Season Control / Edit Event / Scholarships / Open checkbox) so that any attendee can select the open scholarship.
  • Changed all scholarship numbering to black, with the ability to color code by Attendee types (Preferences / Convention / Color drop down on the right)
  • New Reports: Scholarship List by Age Category and Simple Scholarship List in Attendee Lookup.
  • Fixed “?” in Make Multiple Copies of Scholarships
  • Added more rigorous checking for duplicates / highlighting for duplicate numbers; updating numbering to disallow duplicate numbers.


  • New Ability to Filter Nominations for an event by Nomination and Session, and ability to assign awards directly from the Nominations area.


  • On-the-Fly report can now hide scores if you want to use that to post results.
  • Time added as new option to Backstage report
  • New reports in Event Manager / Attendee Lookup
    • “Audition List Simple”
    • Big 2X2 Lower includes Name and Logo
  • Competition Routine Summary now does it’s last sort by performance order.
  • Added “Label – Routine Pin and Score” report to Final Score Summaries.
  • New Labels 5160 in the Show Order Reports.
  • New Export Studio Info button in Account Viewer / Reports to export all your relevant studio info / emails for the found set or all studios.
  • In Reg Dashboard, added Studio Name sort when going to Routine Request Report
  • Added Routine Group Sizes by Studio in Show Order Reports
  • Registrations by Event / Communications Tab:
    • Fixed spacing issues with the Summary Label 5163
    • Updates to the Envelop / Labels 5164


  • Fixed Missing Music filter in the TourPro App
  • Checking for Support files when starting TourPro and auto installing (Requires internet connection)

International Support

  • Web Portal can now use alternative date formats (dd/mm/yy)
  • Added GST Tax support
By |2021-02-11T08:23:50-08:00January 3rd, 2021|Uncategorized|Comments Off on 2021 Jan/Feb TourPro 5 Updates!

Let’s take a look at the new features in version 5!

 New Registration Website

TourPro 5 has the same familiar and easy-to-use look and process, but it’s completely rewritten from the ground up for MUCH faster experience, is mobile friendly, and paves the way for the next 10 years by improving the supportability and ability to add features.  We’ve “modernized” around the edges, organized things just a bit, and have maintained all of the previous flexibility of customizations available to you.

One difference you will appreciate is the new tab interface for registrations.  If the Studio has never registered, they will be brought to the “Start a Registration” tab.  Once they open a registration, they will be brought to the “Open Registrations” tab.  All past events will appear in the “History” tab.  Quick Tips and Instructions can now closed and opened for better screen space.

Importing from Other TourPro Customers!

Your studios can now import their registrations from other Competitions / Conventions! This allows “Studio A” who just loaded 100 kids and 125 routines into TourPro on another site to copy that to your site, and visa versa.  TourPro will copy over the attendees, routines, put the attendees in the routines, assign pricing, and even attempt to “map” the level of the dancers into the equivalent on your system.  While some clean up may still be needed, this is a HUGE time saver and should also cut down on data entry mistakes like date of birth ;)

Please Note:  If you wish to be excluded from this capability please let us know.  You can choose to either participate, or opt-out of this capability.  If you participate, any of the studios from any TourPro customer can import their registration from your system, and all of your customers can import from any of the participating TourPro customers.

On your site, the Studio would select to Import.

They are prompted for the name of the other company, and for their sign-in credentials on the other system.

If it matches, they can select which event they attended that they want to copy to your system.

Then the waiting begins…  For really large registrations it can take 10 minutes, so please be patient.

Once the import is complete, they will be brought to the Attendees area to confirm their registration details.  During checkout, the system will review that all of the details are valid;  for example, if they imported a routine with a style that doesn’t exist in your system it will flag the routine with an error and not allow checkout.

Uploading Video and Photos!

The new Media Manager allows for Photo and Video uploading, of course, fully configurable based upon the type of routine.  You can even specify the number of photos that are allowed.

In the example below, photogenic allows both Video and Photo, Modeling only allows Photos, while Hip Hop does not allow either.

Once uploaded the Play button becomes available.

Within TourPro, simply go to your Routine Styles & Order preferences (Preferences -> Competition) and identify which styles have Video and Photo.  You can even disable Music if you want to.

To turn uploading on / off, go to the Season Editor and make your selections.  For example you may want to turn off Uploading just prior to the event.

Making the Most of Covid-19 in 20-21!

We’ve added a few features to help you do alternative events, to help you schedule when you can go in-person with limited capacity and to help with those Studio Credits.

Virtual Conventions Paywall!

You can now register as you normally would, and then host a virtual event using video streaming.  Using our new paywall, you quickly assign the rooms to the attendees, and they can log in and participate in the class.  Our system monitors to make sure that only one paid attendee can view the video stream, so they won’t be giving out their password.  On other systems, this feature can cost 20% or more of the revenue – but this is now included with your TourPro system for no additional charge.  Call us to arrange a demo.


If you are doing virtual events, you don’t need to get all your judges together in a room – just use WebJudge.  It works with modern browsers to allow them to see the regular judging screen, just like they are at an event.  Combine this feature with MIMO, and they can even critique remotely.  If you didn’t know, MIMO is an industry-leading world-class application that you can use to produce streaming events.  Normally we use it just to record the critiques but it has amazing capabilities just waiting for you.  Call us to arrange a demo.


What is a WebApp?  The TourPro WebApp is a web-only version of the IOS / Android app, except it works on ANY browser, including a phone.  So they don’t need to download the app – just navigate to it.  The app is branded with YOUR logo and colors. And did we mention that our App consistently receives a 4.7 to 4.9 rating on the Apple Store?

The web app can really help you to communicate live event status with your attendees, as well as post results and event status.  We are providing the web app FREE for this coming year – if we can prevent sickness to your customers we are pleased to do what we can do.

If you want to see what yours looks like, go to “;

For example, or  Contact us if you aren’t sure of the URL to use and for a demo.

Scheduling by Studio!

Little did we know last year when we added the ability to optimize the Performance Order by Studio that it would be so helpful this year.  Since then we added the ability to generate the scheduling blocks by Studio.

When Creating your Schedule using the Block Scheduling Manager, under Select Block Sorts, select Studio.  You may combine this with other categories to get detailed lists of blocks by routine, or you can simply use the sorting at the Session or Block level.

The Show Planning Aid (Block Scheduling Manager -> Blocks Tab) will also now ask you if you want to get a total by Studio as well.


In both Sessions and Blocks, you can preset how you want the routines sorted.

You can use this to:

  1. Use blocks to separate by studio, then sort by your favorite sort.
  2. Keep Studios Together checkbox – if you do have multiple studios performing in the same session, you can use this to generate an optimized schedule while keeping the Studios performing separately.
  3. Use the Optimize conflicts to minimize the conflicts within the session, even though it is all the same studio.

Credit, Please

There are two new tools in place to help you manage your credits.

  1. In Form letters we have a new tag <<AvailableCredits>> to pull in the amount of unused credits for a studio so you can email them what they have available.
  2. Splittable Credits – previously when a credit was used, it would simply mark the credit as used, but only apply the amount of the balance to the Registration. For example if the credit was $5000 but the amount of the registration was only $4500, the studio would “use up” the entire $5000 credit.  Now, if you mark the credit as “Allow Split (Partial Use)”, in the same scenario, it would reduce the credit from $5000 to $4500, mark the credit as being used, AND make a new credit for the $500 remaining for the studio to use on another registration.  Go to Registration by Studio -> Credits and check Allow Partial for the credits that you want to make this available for.  Call us if you would like to set all of your unused credits to Partial Use.  In the example below you can see the full history of the original $1773 Credit.
  3. As a reminder you can also report on Transactions in BackOffice -> Transactions.


But wait, there’s MORE!

Custom Report Lists

Sometimes less is more, particularly in lengthy lists that you can’t remember which report you run!  Go to preferences -> Behavior -> Reporting / Printing and select Enable Custom Report Lists.  When set to Yes, you can then mark which reports you want for both the Show Order and Final Score Summaries.

More Genders

“Other” is now a valid selection in the system and on-line.  Report presets can include or exclude as needed.


TourPro integrates with SmartWaiver.  Previously waivers were either “good for the event” or “good for the year” – we’ve added a new option for waivers to be good for the season.  When the participant goes to sign a waiver, it will check to make sure they haven’t already signed one for the season.  The system will automatically mark any registration of the participant within the season as having been signed.

Scratch Routines

You can now “scratch” a routine in the Judge Monitor.  Click on Routine Details, and select Scratch Routine.  This will put a line through the routine as well as through all reports they appear on.

More Drag n’ Drop

We’ve added drag n’ drop in the session scheduler to sessions and blocks.

Judge / Tab Chat

More chatting isn’t a good thing, unless it’s with the Tabulator!  Turn on the chat feature in Preferences -> Behavior -> Judging to let your judges communicate with the Tabulator.

More Options to show Judge Scores

If you show the Judges how the other Judges are scoring, you can now show totals, detail, or both.  In Preferences -> Behavior -> Judging and “Show Totals” or “Show Both”

More Emails?

On the Studio page you’ll now add as many emails as you like, and select to automatically include them in the emails that you send.


But wait, there’s STILL MORE!

Media Assistant

The Media Assistant is a “stand alone” tool you can use to download an entire copy of the Routines, and perform all of the recording functions.  If you don’t want to have to sync, or if you need to add a backstage iPad and are out of system you can attach, this is a great option.  Call us for a Demo!

New Sync Server

We are moving up to the latest version of MirrorSync which should work better over poor internet connections.  You’ll get the new version when we do your upgrade.

All New Servers!

We’ve also replace all of our web and FileMaker servers with the latest tech.  This makes syncing and the web go as fast as possible, as well as help prevent unnecessary outages.


As always, don’t hesitate to reach out and ask more about these features, or if you have ideas for new ones, let us know!



By |2020-09-08T10:44:42-07:00September 8th, 2020|Uncategorized|Comments Off on Let’s take a look at the new features in version 5!
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