About Chris

This author has not yet filled in any details.
So far Chris has created 12 blog entries.

TourPro Oct 26 Unplanned Outage

Hello TourPro land.

As many of you know we lost connectivity to the servers today, October 26th.  As of 5:30pst services were restored for all customers and systems are operating as expected.  We will be doing a review of the servers tonight and throughout the weekend.

Our goal, of course, is to maintain availability to your systems 24/7 and we take as many precautions as necessary to do so including extensive backups, server snapshots and other forms of replication and failover.

The outage happened around 11:30am PST and was initially believed to be a network routing issue, as was initially reported to some users.  It is now believed that our backup system that takes snapshots of all client servers attempted to purge multiple copies (lots of data) of the snapshots caused the storage system hosting the systems to slow.  They didn’t fully stop, however they crawled to a point where it seemed as such.

We have disabled this feature as well as a replication process to maintain performance of the platform for the rest of this week and weekend and will be making appropriate changes at the beginning of next week to prevent this action from happening in the future.

Thank you for your patience during this unplanned outage and please feel free to reach out to us at our help desk if you have any questions or issues.

By |2023-10-26T19:38:14-07:00October 26th, 2023|Uncategorized|Comments Off on TourPro Oct 26 Unplanned Outage

Meet TourPro 2024!

Version 2024 (not 8..)


Internal Use Only –
This is considered confidential and proprietary and is only intended for use by TourPro customers. Sharing outside of your organization is strictly prohibited and considered a violation of your agreement.

Happy Registration Season TourPro Land!

We are excited to kick off this new season by jumping ahead not to 8… but all the way to 2024. The new naming should help to ensure that all your users are in the current version for the active season and it also represents a major jump in the platform.   With TourPro 2024 you will see a massive increase in overall performance and usability.

We have begun rolling out the 2024 updates but please know there are likely two more updates that are on their way. Each of these updates will add to improved speed of the system both on your computers and on the web.  While we tend to add a lot and improve the platform every year, this version has allowed us the opportunity to improve core components of the system to bring dramatic improvements in speed and reliability as we work to extend our capabilities for every one of your situations.

  • Data Center Upgrades are already helping everyone with improved speed on the registration portals.
  • Users of TourPro 2024 will notice a massive performance boost to the web-based version – to see for yourself go to your registration site: https://mysite.mydanceregister.com/tourpro and login using your username and password. (replace mysite with your company in the example).
  • TourPro 2024 will also help with Syncing speeds. As of this publishing, we’ve been able to improve syncing speeds between 68% and 86% depending if you are downloading changes from the server, or pushing your changes to the server.
  • We expect to further improve syncing and app performance in the near future on top of what TourPro 2024 provides over TourPro 7. We’ll be updating your FileMaker application and TourPro as soon as the update is available. We can’t wait to get this to you.

This 2024 update includes all changes since the last Major update to Version 7. We are still working on a few promised updates that will make their way into the final Winter release for the season in addition to the performance improvements described above. Please remember that while some changes can be made quickly, many changes require more time and must be prioritized and scheduled across all requests. Remember to get your requests in as early as possible! Submit a ticket to [email protected] when inspiration finds you.

This guide is meant as a summary of new features and updates. Please submit a request through the TourPro app to set up a time where we can review any features in greater detail with you.

Development Schedule and Policy

Please take a moment to review the TourPro Policy located below and at the bottom-right of the Main TourPro screen. As discussed in the Policy, this calendar describes our development cycle. Our goal is to do a final update prior to the season to avoid updates during the season and provide the most stable and error-free platform possible.


Major Highlights

  • Significantly Faster Web Version and Registration Website Performance
  • Massive Improvement in Sync Speeds
  • New Media Website
  • ACH Added for Stripe Users
  • Automated Backups of Performance Order
  • New coupon conditions
  • Streamlined Backstage iPad for better performance and usability
  • Continued Fine-tuning across the board to improve your experience

Registration Website

Media Manager

Added ability to upload .mov, .m4v and .hvec for video

Added the attendee’s birthdate to the Registration Detail on Closed Registrations so they can see what they entered for when they are filling in the waiver.

Enforced Deposit Fees – Grace Number of Routines When a Studio makes a deposit based on the number of routines, but ends up bringing less, you can apply a penalty for not bringing the number of routines they said they would.

A new “Grace Quantity Allowed” has been added so that the penalty will not be applied if the difference between the requested amount and final number of routines they are bringing is less than that amount.

Attendee Add-On Updates

  1. If there is only one add-on, the website will display the name of the add-on as the name of the Column so they can quickly select that item instead of using the button.
  2. You can name the button in preferences – go to Preferences -> Behavior -> General
  1. You can rename the button / column on a per-Event basis. Season Control->Edit the Event-> Add-Ons -> Attendee Addons -> “Website Name Event Override” at the bottom of the screen
  1. You can make Add-ons only available for those that have a scholarship. Season Control->Edit the Event-> Add-Ons -> Attendee Addons -> “Addons Require Scholarship for this Event” at the bottom of the screen. Once the Scholarship added the Add-on button becomes available.
  1. You can indicate that an Add-on will provide a discount on a Routine and if it requires a Solo to get the discount. Season Control->Edit the Event-> Add-Ons -> Attendee Addons -> ellipses button (…).

Use these features independently or together to create unique programs for your events.






Season Overview

Added a new percentage view of Registered vs Event Routine capacity allowed with color coding based on reserved versus actual registered routines to display how full each city is.

Home Page-> Season Overview Button-Season View

Added totals for event discount.

Home Page-> Season Overview Button-Detail -> Discount Details Tab

Improved Viewing of Attendee Quantity Graphs

Importing Enhancements

We’ve added support for up to 7 levels of attendees, in addition to Special Needs and Virtual types. We configure these for you to provide the best matching between systems as is possible.

Over-request / over-capacity messages: When a studio imports their registration from another competition/convention, and the registration is either more than they reserved or is more than the remaining capacity of the event, both you and the studio will receive a warning email describing the overage. In addition, the error is identified on the Studios registration. Please remember that during checkout it will NOT allow them to continue in this circumstance, but on the back end the event may appear to be oversold. Once they delete their routines there will not be a problem. Before manually closing registrations make sure to look for overages

Example message you may receive:

Registration IMPORTED WITH CAPACITY ALERT For I Love 2 Dance

Tour Pro Action: Studio Imported Registration from partner Dance Fever

I Love 2 Dance has imported a registration from another competition for I Love 2 Dance at Las Vegas 2024.

A warning message was provided to them: You have entered 20 total routine(s) but there are 10 allowed and 5 solo(s) but there are 3 allowed based on the number of attendees you are bringing. Please contact us if you need assistance.

Strict Reservation Enforcement

A new option allows you to enforce the amount reserved in solo and group categories.

Previously the system would treat all routines as equal (Solo, Duo/Trio, and Groups) so that during checkout it would only compare the total routines reserved against the total routines registered. You can turn on this preference for the system overall, or just by event to limit them by size. For example, if they requested 5 solos, 2 duo/trios, and 3 groups (10 total routines), but registered 10 solos – the system will prevent that. They will receive a message on the website communicating what they reserved and what they have registered.

If you are allowing routine reservations based on the number of attendees, this preference is required to keep the studio within their requested amount.

For the entire system

Preferences -> Behavior -> Registration

For a specific event

Season Control -> Current Season -> Edit Event -> Edit Event Details -> Deposit Settings

50% Rule Preference

A standard way of doing a 50% rule has been added and can be enabled by a preference. This method ensures that a routine must have more than 50% different dancers for the same level, size, subject and age. When a routine violates that rule a message is displayed on the offending routine and they may not finalize the registration.

Preferences -> Behavior -> Routine Rules

When a Registration is Moved or Duplicated

  • For events that are using reservations, when you move or duplicate a registration to that event, it will now bring you to the Agreements and Reservations screen for the new registration so you can quickly enter the required information.
  • it will add ask if you want to automatically add, clear, or keep the Attendee Add-ons.

Easily Make an Event Private Without A Password

You can “hide” an event from the available events entirely by selecting the “Make Event Private (Hidden)” checkbox in Season Control-> Edit Current Season -> Click to Edit the Event -> the First Popover. You will manually add your studios to that event with the TourPro App. Once you sync, they will see the registration in their Open Registrations.

Alternatively, you can add a password to an Event where they can register if they know the password. To do that, click Edit one more time – in Additional Controls -> Web Controls you will find the Password Protect the Event setting.

Added Registration Addon 5160 Label option to Registrations > Summary > Add-ons & Adjustments
as well as Event Check-In under Add-Ons at the bottom

Added Sort Options to Reg List view to sort by Studio Name or Event Start Date

Registrations by Event, or, when viewing a registration by Studio, click the Reg List tab to see the list of registrations.

Account Types that you allow to create accounts can be changed in Preferences, however, this will not disable existing accounts that are no longer allowed. This only changes the New Account Form where a user selects the type of account that they are.

Preferences -> Behavior -> General

Registration / Financial

Limit Routine Fees by Account Type

For each size routine you can specify which account types that combination of size and price are available. This allows you to have different prices for the same size – for example – Independents pay x for a solo, while Studios pay z.

Preferences -> Pricing -> Routine Fees – Select the Tier – For each Group Size, click the Time & Rules column. Select which account type has access to that Size / Price. Make multiple group sizes and apply one account type to each. For example, Solo size, Independent Account Type Limiter. Solo size, Studio Account Type Limiter.

ACH Processing Added for Stripe Users

If you are a Stripe User for Credit Card processing, we can now enable ACH payments.

During payment, the user selects ACH as the payment method.

Instead of going to the Credit Card screen, they will be asked to enter their US bank account information. The Stripe Interface allows them to enter their bank information or select an existing account. Once connected they click to Pay.

ACH can take several days to reconcile the payment – during that time, TourPro assumes the payment is valid. When the final payment is processed, TourPro will finalize the ACH Status. If the status is not approved / successful, it will leave the payment but indicate that it was not approved.

The payment appears in the Summary Tab. The status will say Processing until it has been reconciled. You can check the status at any time by clicking the status (i.e. Processing) in the Summary area. The system will check the status of all outstanding ACH payments daily.

The ACH transaction type has been added to Back Office -> Transaction Reports and the Registration Dashboard (Event Manager -> Registration Dashboard) when clicking in the (i) icon in the Paid column.

Please contact us if you would like to use ACH. Please note there is a .5% platform fee for this option. However, this is still much less than typical credit card fees.

During Checkout

Status Review Flag for Each Registration will let you denote if you have review the registration for errors. If a registration has an error, it will still prevent the user from checking out and will require the registration be closed by you. The Studio can pay for the registration by using the Make a Payment link in the registration site header.

Accepting Payments for registrations in progress can be done with a new preference: “Allow Additional Payments if Event is upcoming and Reg is Open”

Preferences –> Behavior -> Registration


Added Import Notes and Moved Automatic Internal Registration Notes to a new tab. The “History” tab will include the history of opening and closing registrations, importing history with results and other functions.

Registration / Attendees

Added Manual Fee Override and Subtype Selection for Attendees

In the Registration, click on the Attendees Name – click the ellipses (…) next to the Subtype and you can select anything you want!

This will let you also select a type outside of the current category, for example, teacher types for students.

Registration / Routines

Ability to Add Multiple Routines Quickly

From the Routines tab, you can select to add Multi Routines. The system will ask how many placeholders you want to create so you can more quickly add “placeholder” routies.

The Routine tab in a registration will turn blue once music has been uploaded for every routine

Routine Error Updates

  • Combined the messages underneath the Routine Errors tab.
  • Added an “Override Routine Errors” checkbox to permanently allow the routine to skip without error.

Note –

There are 2 kinds of routine errors.

Some errors are displayed immediately, for example, if the Size category needs to be selected, or the Style is missing – the top section displays those immediate errors.

The Routine Makeup Errors are only evaluated during checkout. A Routine Error may become a Routine Makeup Error, but there are other situations that may cause a Routine Makeup Error that can only be checked when the registration is complete.

“Scratch” has been added while editing a routine. If you know about
the scratch prior to the event you can mark it here.


General Competition

Routine Leveling Changes

  • Added support for Special Needs
    • With Auto-Leveling, Special Needs will be treated as a level lower than 1.
  • Added “Must Compete in Level”
    • With Auto-Leveling If you want Special Needs or other level to be required to only compete with others of the same level, checkmark this setting.
  • Supports 7 Levels of Attendee Types plus Special Needs and Virtual for both importing and auto-leveling.
  • Added new automatic leveling option to specify a percentage using the Average method.
  • Automatic leveling now supports different kinds of attendees at different events. For each attendee type, click the “Evaluates To…” and select the specialized division or point scale that person would be assigned if performing a solo.
  • Leveling Options (on the Convention tab or Preferences -> Behavior -> Routine Rules) let you specify which leveling method to use during importing from partners (Specialized Division or Point Scales) and method for assigning the Level –Specialized Division or Point Scale, and Point, Average % or Formula
  • Points – using the points in the level drop down menu – it calculates the number of dancers in that level. The level with the most points wins.
    • 2 Dancers * Level 1 (Beginner) = 2 points
    • 1 Dancer * Level 2 (Intermediate) = 2 points
    • Evaluates to Level 2 Intermediate because it goes to the highest in case of tie
  • Average %
    • Once the specified percentage is obtained by adding the dancers from the higher levels first, then that is the level.
    • 4 Dancers in Level 3 (Advanced),
    • 3 Dancers in Level 2 (Intermediate)
    • 5 Dancers in Level 1 (Beginner)
    • 4 Advanced + 3 Intermediate is ≥ 49% so this would resolve to level 2 (Intermediate).
  • Average Formula
    • Similar to Average % – the difference is if the routine has all three levels (in a three-level system) a mathematical formula is used to determine the result.

Please contact us for help with setting up or changing your leveling.

Automatic Adjudication Only and Extended Scoring

Point Scales can now be configured for Adjudication Only.

Point Scales, Specialized Division and Group Sizes can be configured to automatically enable extended scoring.

Preferences -> Competition, Preferences -> Judging & Awards

Tiebreaking Options

Previously tie breaking of a routine was accomplished by using the Tie Priority in preferences to weigh a Judging Category more heavily. If the total score is the same between routines, it will evaluate which routine has the combined total of the category marked the highest, next highest, and so on to determine the winner.

A new option has been added to exclude one or more judges from tie-breaking. For example, if you want a “lead judge” to be the tie-breaker you could exclude the other 2 judges from the Tie-Breaker.


Schedule Backup / Restore Features

AutoBackup – The system will now automatically make a backup of your performance order whenever you go in to edit the order. You can also click the Backup Now button to do a quick backup before you do anything such as Reorder & Number that may need to be undone.

The Backup History is available with the date and time of the backup, and which computer created the backup.

You can rename the Backup to help identify which backup is which!

Click the View Magnifying Glass to see a quick preview of the performance order that was saved in that backup.

Click the arrow to restore a backup…

There’s also a locking and unlocking History.

Remember – you can also lock the performance order to prevent inadvertent changes from the Performance Order Editor on the top-right side of the screen.

New Sorts Added:

  • Specialized Division (level), Group Size, Subject, Age Division
  • Age Division, Average Age

Adjusted Competition Mini View

  • Shows the color of the Age Division when that is configured in Preferences -> Competition
  • Adjusted display of the routine information

Added Coloration to the Actual vs Estimate schedule button in Block Scheduling Manager to make it obvious when you’ve switched modes.

Actual mode is the start time and dates used when you reflow the times.

Estimate mode allows you to shuffle things around so you can see when things would end by placing “Anchor” times. Estimate mode requires that you Set the Actual Schedule from Estimate to make that timing permanent.

If you are using a server in your office, the speed of
Block creation has been improved by moving the task of creating the blocks to the server. You should not notice any difference other than the speed.

Competition / Competition Monitor

Miscellaneous Additions

  • Added ability for Tabulator to delete nominations.
  • Fixed adding a Judge Note and added Delete button to Judge Notes in Judge Monitor.
  • Added Props information next to the On Deck / Tracker Next button.
  • Added Student Choreography checkbox in the Edit Routine Details popover.

Added Print Individual Dymo Label under Edit Routine Details to print a label with adjudication.
Automatic Updating of Scores When Locking/Unlocking to reduce the need for manual refreshing.

When you click to lock or unlock the scoring, the system will perform the same function as when you click the “Refresh” button on the bottom right and should reduce your need to do so.

Added Routine-specific manual drop of high/low scores to help fine-tune an individual routine.

Click Edit Routine Details inside the Competition Monitor and locate the Ignore High/Low Setting area and Routine Specific High Low number.

Note – the “Remove Judge Scores” must be activated for that Event

Season Control -> Edit Current Season -> Edit Event -> Event Limits and Judging.

Competition / Reporting

New Reports have been added:

Show Order

Schedule Outline – Simple

  • Day and Session Summary
  • #, Studio Code, Routine Name, Perf. Time

Routine and Choreographer 8.5 X 11

  • #, Routine Name, Age Group/Style, Choreographer, Studio

Routine and Choreographer 8.5 X 11 with Soloists

  • #, Routine Name, Soloist, Choreographer, Studio
  • With Category

Announcer 8.5 x 11 – MC/Emcee

  • Performance Order, Routine/Studio, Category, Studio Code, Staging (Entrance/Exit), Props Yes/No with Description, Music Length (as uploaded) and Performance Time

Schedule – Routines Per Session by Studio (DETAIL)

  • Prints a separate page for each studio and routine performance times with place for studio to track Medals and Ranking.

Final Score Summaries

In10sity – Overall Report Descending

ADA – Choreographer

ADA – Medal Standings

ADA – Overalls by Extended

ADA – Overalls – Host

ADA – Overalls – Tab

Announcer – Routines by Style

On The Fly

Grand Champ -> Title Solo

  • total/average top x routines separated by soloist

Modifications to Existing Reports

True Talent report can be modified by the preference setting Preferences->Behavior->Reporting/Printing

NRG Show Order Report Footer has been expanded to 2 lines to account for long descriptions.

Routine and Choreographer 8.5 X 11 will ask if you want to include the Studio

Trophy Labels can be so that your placements can be designated rather than the default

Preferences -> Behavior -> Reporting/Printing

Remember you can click the Enable Custom Lists button to make the drop-down list only contain the reports that are relevant to you. Click Enable Custom Lists, then check the reports that you want to display in the drop down.

Announcer – Routines by Style

Competition Award Presets

Style, Specialized Division and Point Scale options can now select multiple options. Previously only one selection per preset was allowed.

Click on the field and checkmark the ones that you want to include.

New Warning when running a Competition Award Preset – if there are routines that would qualify for the preset, but are not scored yet it will warn you. For example, a routine that should perform Friday night is moved to Saturday and you try to run the report on Friday, it will warn you about the routine that was moved.

*Excludes the setting for Minimum Score

Two New Methods for Top X

There are many different rules for the placement of routines when running your Competition presets. For example, do you always “place” the top 6 – or only the top 5 unless there are 10 in the category?

We’ve added 2 new methods.

– 1,3(5-9),5(10-14),10(15+)

– 1,3(5-9),5(10-14),10(20+)

For example, 1,3(5-9),5(10-14),10(15+)
would place:

1 top placement – if there is at least one routine

3 top placements – if there are at least 5 and less than 10 routines

5 top placements – if there are at least 10 and less than 15 routines

10 top placements – if there are at least 15 routines

Preferences -> Behavior –> Judging/Scoring -> Award Sheet Placement

New Method for Trophy Counts

You can now export a Trophy Count spreadsheet at the bottom of the Award Presets menu. Using Competition Award Presets, the trophies will be counted in the exact way your presets are run.

You can also choose to exclude presets and/or group them on the report. While editing your Presets, find the new button Trophy Count.

iPad Competition Reports can now be sorted by the preset priority rather than creation order.

Previously the reports would be sorted only in the order that the reports were created. If your Award Ceremonies always have the same flow, this allows you to print the reports while the occur, but have them sorted on the iPad in the order you would like to call them out.

To save reports to the iPad: Competition Manager -> Competition Monitor -> Live Reporting

To change the default sort, Preferences -> Behavior -> Reporting / Printing -> iPad Report Sort Priority.

Ability to Recount a Specific Competition Award Preset rather than all of them! The competition award presets can count the number of routines and eligible routines prior to and during competition to help you prepare for the flow of things. If there are minor changes to one or more routines, you can now click just on the impacted reports to run just those rather than recalculating all of them. Simply click on the number in the Count column

New Option for Competition “Scores By Studio”

You can now include only the top x routines in the Omit and Limit function.

Depending on your needs, note that the “On-the-Fly” reports also can do “Grand Champ” reports, which allow you to combine top scoring routines by studio to get the top average scores.

New Report options in “Studio Lists and Letter Codes”

Competition Manager->Studio Lists and Letter Codes

Studio Letter Code and Routine Counts

Letter Code, Studio Name, count for Students, Solos, Groups, Total

Last Routine

Letter Code, Studio Name, Last Routine #

Last Routine with Schedule

Letter Code, Studio Name, Total Students Last Routine # sorted by Session

Competition / Judging

Added “Student Choreo” indicator when the routine is marked as student choreography.

Event Manager

Registration Dashboard

New Routine Places / Pin / Instance Report in Registration Dashboard

Event Manager -> Registration Dashboard -> By Event – Routine Places/Pin/Instance Totals

Instance report will show you how many are in each group size.

Print will show how many based upon placements.

Added ACH totals to registration dashboard

As documented above, ACH is a new option for Stripe users. The Registration Dashboard can display the Total ACH payments by clicking on the (i) icon in the payments column.

Attendee Lookup and Numbering

Reorganized Attendee Lookup Report options to be alphabetical to streamline finding the report you are looking for.

Big 2×2 Number Color Bar
labels will now adjust the size of the name depending on how many letters there are to better fit all names at the maximum size.

Added new Big 2×2 Number Condensed With Age for Scholarship numbering labels.

Improved Search for Events with Similar Names – If you have 2 events with similar names, i.e. Branson, Branson2, the search will now be more specific to find only the city you are looking for.

If you perform a search, then click the Modify Last Find, you will note that the search term is wrapped in a quote (“) – that tells the search to be exact.


Award Nominations & Auditions

Audition Manager

The Audition Manager has been updated for general usability and performance enhancements.

Improved Audition Filtering to include subtype

Added Auto Creation of Award Records from Auditions based on selected round

ability to detect if audition attendee already has that scholarship – Yes

Exlcude Same Scholarship

Exclude More than One

Event Manager -> Award Nominations & Auditions

The Nomination screen will now only show valid filter and reporting options based upon which type of Nomination is selected.

Select Attendees to see:

Attendee Nominations, Assign Awards/ Scholarships

Select Routines to see:

Filter, Print Routine Nominations, Assign Award / Scholarships

Event Manager -> Award Nominations & Auditions

In the Assign Awards / Scholarship screen the system now supports multiple categories at the same time. It now supports any number of nominations for any number of categories.

Award Nominations – the ability to quickly copy and paste the attendee information has been added via the icon to the right of the student info.


This facilitates copy/paste into spreadsheets or word documents… if that’s your jam.

Awards and Scholarships

An award can have up to 4 related awards that are automatically created/updated/deleted.

Think summer, Nationals and cash prize awards…

When assigning the award / scholarship, you will see the system assign the other related awards. If you clear the name of the recipient or reassign it, the related awards will also be updated. The related awards are identified with red “Related” text on the studio selection drop down.

To configure the multiple awards, go to Preferences -> Judging & Awards -> Awards, Markings and Scholarships. Click the “…” and select up to 4 additional awards to be assigned.

Added a notification and short cut in awards to alert when that specific attendee is attending on a scholarship. Click the alert to see the details and a link to see their current scholarship list.

This will help to help to ensure duplicate awards are not given accidentally.

Coupons / Discounts

A Coupon can now require that a deposit has been made against the registration. If a payment has not been made, it will not be applied.

Event Manager –> Coupon Manager -> Edit -> Requires Deposit for Registration

A deposit is indicated on a registration on the Summary tab as a checkbox in the Deposit field

Any Payment can be marked as being the deposit. If they make an online registration or if the Memo has the word deposit it will automatically mark that payment.

A Coupon can now be limited to the First X for the Type “Each Qualifying Attendee” and “Each Routine”

In the example coupon, once the studio registers 5 Students, they will get 2 for free (100% off)

Music & Video

Ability to export all routines with their times and category data

The export includes:

Perf Order, Alternate, Age Category, Specialized Division, Point Scale, Size Category, Style Category, Estimated Length, Uploaded Music Length, Max Time, Pad Time.

Event Manager -> Music & Video -> search -> Print button – > Time Export

Season Control -> Edit the Event -> Deposit Settings

Cleaning the Routine Name of when building routine folders to prevent folder creation errors

Event Manager -> Music & Video -> search ->Create Folders

Back Office

New fields added to the Transaction Report

Added Attendee, Routine, Paid and Balance fields to Transaction Viewer to be available for export as needed.

Back Office -> Transaction Reports

Added ability to search for transactions by city (shows all transactions including failures)

Updated Staff Manager

  • Revised Staff Screen for easier readability
  • Added Printout and Excel Exports for Staff List
  • Miscellaneous usability and format improvements



Added Default Zoom Level on Opening and Starting TourPro. This sets the “magnification” level on the screen to make everything bigger or smaller.

Preferences > Behavior -> General

Consolidated Several Routine Rules

Added the attendee types and group sizes with relevant settings that may apply to automatically determine the routine level.

Added new “50% Rule” checkbox to enable this feature.

Added “Which Method is used to set your Routine Levels” for more accurate Importing.

Added Percentage for Leveling if Average % is used.

Preferences -> Behavior-> Routine Rules

Backstage iPad

The Backstage iPad screen has been refreshed!

The updated screen features more routines per page to allow for less scrolling. As you click on the routine the details for that routine are displayed in the bottom area.

A new “Select Routines” button lets you enter a range of performance numbers, select a session, or “Show All for Event” – click the button for your desired search.

When you click on a routine for example to check them in, the bottom portion populates with that routine so you can update the check-in status (no /yes), Props or Costume Color (so your lighting crew can use a complimentary color), log issues or notes, or see the adjudication.

If you aren’t using a backstage check-in monitor ask us how to set this up! Your dancers can see a tv screen where it tells them if they need to check in or if they already have. From the iPad you click No to get them to show up on the board as Please Check In, and click Yes when they have checked-in.

These changes are all designed to increase responsiveness so you will experience less lagging and a better experience.

Web Version





The web version is available from any desktop computer or iPad and looks just like the Full desktop version. To access it use the link format show above – just add /tourpro to your Studio registration portal. You will be prompted to log in – it’s the same user name and password you normally use.

Updated for Speed! Using the new web version is now almost like working on the local version. There’s only a couple of pages where it take a bit longer like the Registration Summary page – but we’re working on it!

We’ve fixed many of the navigation and printing issues. If you are using the web version and run into any issues, please submit a ticket at [email protected]

This is a great solution if you aren’t near your computer, or have temp staff or team members with limited needs.

Yes… this IS a web browser:

Mobile Director Version





The Mobile Director version is available from any mobile phone and is customized to fit the smaller view. From here you can check city totals, review registrations and even make minor changes. To access it use the link format show above – just add /tourpro to your Studio registration portal. You will be prompted to log in – it’s the same user name and password you normally use.

While the size of the phone makes it difficult to have the entire system at your fingertips, we are adding requested features if possible. For example, if you have the need to adjust a routine price, you can now do that.

If you are using the web version and run into any issues or have specific needs, please submit a ticket at [email protected]

Media Assistant

The TourPro Media Assistant

Added “Jump To ability for Media Assistant Pro Photo mode to quickly jump to an out of order routine.

Improved Media Assistant handling of renaming photo files

Added Mini view to Media Assistant for Recording mode only.

Added Studio Letter Code to Media Assistant Pro Photo Screen

Added Shortcut to Internet Speed Test to help set expectations of upload speeds.

Added Download Latest Media Assistant in preferences to always grab the latest version. Click Settings and Updating, then click the Download Latest Media Assistant button.

Added ability to scratch a routine within the Media Assistant and pre-scratched routines are imported.

Added Finalize Upload tool for uploading to TourPro’s new Zenfolio replacement site. This manages thumbnail and keyword creation for the event.

Fixed lower thirds in Media Assistant and Mimo for showing solo only names.

Fixed Lower Thirds from not showing the list of performers if the performer quantity is greater than a Duo/Trio.

Added Manual Keyworder to Media Assistant to help in the case of assets were uploaded, the keywords were wrong, but you do not have access to the original media to import back into the Media Assistant for Zenfolio users.

Main Menu > Upload Assistant > Zenfolio Tools > Upload Audit and Manual Keyword

Added Media duplication to Recompete routines for helping with Media Assistant and redownloading at a later point in time.

Corrected the auto-creation of the TourPro / AutoSave folder inside the Docs folder for the Media Assistant logs

By |2023-09-13T11:45:41-07:00September 4th, 2023|Uncategorized|Comments Off on Meet TourPro 2024!

Introducing TourPro 7!

Version 7


Internal Use Only –
This is considered confidential and proprietary and is only intended for use by TourPro customers. Sharing outside of your organization is strictly prohibited and considered a violation of your agreement.


Happy Holidays TourPro Land!

We are excited to kick off this new season with TourPro 7. Please review the new updates in version 7. This a major update to the TourPro system building on nearly 240 new features, changes and fixes. Any new feature requests will be added to our consideration at this point so that they can work their way into next years major release of TourPro. Our goal is to do a final update prior to January 1, 2023 to correct any last minute items. Some highlights include:

  • Automatically capture Routine Time Overages While Uploading Music
  • Registration Site
    • Import Roster and Routines from an Excel File and Faster assignment of Dancers
    • Skinnable Registration Header/Footer
    • Ability to just make a payment
  • Major Speed Increases for Syncing
  • Graphical Event Stat Charts
  • Enforceable Deposit Fees
  • Complete Paypal Merchant Integration

    Registration Website

Check for Music Overages and Collect Payment During Upload

  • As the music is uploaded, if the length of the song is longer than your routine limits, it can automatically apply the “Routine Markup.”
    • A dialog box can be displayed with whatever you would like to say.
    • The Music shows that the Routine Markup is applied
    • If the markup cost is enough to make the registration transition to a balance owed amount, the “Pay” button (configurable text) will appear.
    • The Registration will remain closed.


Before Upload


Upload a Song that Triggers Extended Time

After Upload

Import or Copy/Paste into the Roster and Routines

  • Previously, Studios could import a registration from other Competitions that use TourPro. Now if they have an Excel / CSV file as an export they can use that to quickly create the Roster and Routines.



  • They click the “Import Your Students from a File”
  • An example file can be downloaded by following the “Click here to download an empty file you can use as a reference.”
  • They can either click the file via the Choose File button, or, simply copy and paste the contents of the file.
  • The system walks them through the process
    • Select the file, or Copy / Paste
    • Load the file
    • Select the Columns
      • For each field, select which column contains the values for that field. In the example file, the header row matches the columns that are needed.
    • Identify the Date Format
      • Different systems may export the date in a different format – you can select the correct format
    • Import
    • The results are displayed.
    • If there are any errors to what is expected that column will be highlighted.
      • you did not select the correct date format
      • you tried to enter “F” for female rather than the word Female
    • If there are only a few errors it may be faster to fix them, or, fix the spreadsheet and try again.



  • The process is identical
  • The “empty file” is generated on-the-fly to contain the fields that match your system.

From the Roster

Click “Import Your Students from a File”


Import Attendee Data appears

An example CSV file

Paste into the text area, then Load

Next, identify the Field / Column Mapping


Identify the columns and correct date format


Import and voila!

Submit to save changes.





Routines Data import button


The sample file contains only the relevant fields

Warnings for Registrations with Deposits

  • If your event is using deposits, the Studio begins by entering the number of routines they are bringing.
  • When they check out, the system automatically adjusts their “reservation” by the amount of unused routines. This ensures that the event can reach capacity.
  • The “Checkout” button has been renamed to Pay and Submit
  • When they click that, they will receive a warning message that they will forfeit any unused routines.
  • If the system is configured to allow them to Make a Payment, it includes the instruction on how to simply make a payment against the registration without closing it.

Ability for Studio to Make a Payment without closing Registration

  • The Submit button on the Checkout Summary page has been renamed “Pay and Submit”
  • Unless disabled, the Studio can decide if they want to make a Payment Only, or Finalize their Registration
  • Payment Only will take them to enter their credit card information, and leave the registration open.
    • If the “Payment in Full” date has passed, then the Payment Only option will not be available.
  • Finalize Registration will warn the user if they have reserved more routines than they have entered, and upon submission, follow your preferences to Always Close, Keep Open, or Close the Registration if Paid in Full.


Streamlined Dancer Selection for Routines

  • Previously after adding dancers, they would have to go back to the Routine List, find where they left off, then click the Edit button again. Now, there are new Next and Previous buttons. This will greatly speed up adding dancers to the routines.
  • Imagine… you just imported your routines – now go to the first one… add dancers, Next Routine… add dancers, Next Routine… add dancers. It doesn’t get faster!

PayPal Integration

  • Full integration with PayPal has been added, similar to Stripe and Authorize.net

Studio can now Print Routines with/without Fees on the Registration Portal.

While adding routines and also on the checkout page, the studio can now print their routines with and without fees.

Sort Dancers While Adding to Routine

When adding dancers to a routine, you may want to sort them by name or type. You can now shift-click on the column headers to select multiple columns to sort by.


Themed Header / Footer

  • Want to change the black header to a different color, or put in a repeating image? We can now carry your branding even further into the system.

Enforced Deposit Fees

  • When a Studio makes a deposit for 20 routines, but ends up bringing less, you can now apply a penalty for not bringing the number or routines they said they would.
  • The Routine Deposit Penalty will appear on the registration during checkout.
  • Previously the entire deposit would be applied towards the balance, so as long as they brought enough to cover the cost of the balance, there was no real penalty. Now you can charge them for the ones that they didn’t bring.
  • The fee is recalculated every time they check out – so if they do decide to bring more, the amount of the fee will reduce.

Check the “Apply Routine Deposit Penalty during Checkout”


The “Forfeit” fee is applied during checkout.

Event Add-Ons tab added to the detail page


  • Previously they could see the tab during checkout, so we added this to the detail page they can see after a registration is closed.


Reg Cutoff Can Be Renamed

  • If you are showing the Reg Cutoff Column on the New Event tab, you can change the name to something else.


Student Emails can be captured

  • Currently the students “guardian” email can be captured for processing of SmartWaivers. In addition, we’ve added the Student Email address.
  • The student email is also requested while initiating a waiver so as to more accurately and often capture the students email address.

Added Custom Home Page Text

  • The Custom web text by Event (Season Control – Edit the Event – Web Home/Deposit) on both the “Start A New Registration” page and “Open Registrations” page. This text appears under the Event Name

Ability to Not Show Studio Credits When Going to Checkout

  • When clicking the Proceed to Checkout button from the Routines page, the system automatically shows the credits that are available to the studio.
  • The studio still has the opportunity to apply credits by using the Show Credits button.
  • You can prevent the automatic showing of credits by going to:
    • Preferences -> Company Info -> Web Preferences (bottom right)
    • Search for the word credit – set “do_not_prompt_studio_credits” to 1


Ability to Not Show “Recompete” routines in Studio Portal Results

  • If you run “battle” type events, you can prevent the “battle” routines from appearing in the Studio Portal.
  • Season Control -> Edit Event -> Select “Hide Recompete Routines From Results”
  • This is on a per event basis

Events are now listed in ascending order on the Studio’s home page.


Non-Binary can be disabled so it is not an option for attendees on the Registration Site.




New Season Overview Capability

  • From the TourPro Main Screen, click the new Season Overview button.
  • By Season – Review Routine Requests and Registered routines for every event.
  • Detail – Pick which event to show various charts.
  • Attendee Limits/Capacities to Main Menu
  • Confirmed Attendee category to Attendee Capacity Breakdown (Maximum allowed minus available)
  • Routine breakdown by studio – with highlighting and filtering – deposits no actual, or no actual 60 days prior to event








By Seasion


Detail – Pick the Event

Waitlist function

Create an Event to serve as the waitlist. You may want to put the dates in the past if you don’t want the studios to select it. In the configuration for the waitlist event you can also prevent people from adding in their attendees and routines by disabling those in “Additional Controls” while editing the Event.


Create a registration for the Waitlist event.


In Summary -> Agreements and Reservations, select the waitlist for event.



To see the waitlist – go to Registration by Event, select the event. From the magnifying glass, click the “Show Event Waitlist”



The waitlist for that event is displayed.


You can see all the waitlisted registrations and click the Move to Event to move them from the waitlist to the




Fixed the highlighting in registrations for event to highlight the history button correctly if they have other events for the current season


Green indicates they have other registrations for this season – the first number is the number of registrations for this season and the second number is the total registrations in the system.


Click the History button to see the detail.

Registrations by Event – Select the Event – Reg List

Email When Studio Imports from a Partner

You may receive an email notifying you when a Studio has imported their registration from another TourPro customer.


Preferences -> Behavior -> Registration -> Email Notifications

Invoices now include attendee fee total, which includes the sum of competition, convention, and addon fees instead of just an individual’s fees to attend.



Registration / Financial


Add-ons and Adjustments can now apply to a specific category (Student, Teacher, Observer or Routines) to adjust amount owed by category. This allows for an adjustment of fees to be calculated against before coupons are run OR for a manual adjustment of fees without the need to override any particular object such as the routine fee.

Ability to track attendee deposits by specific type.

If you select a type of deposit required for Attendees, you have the option to select All Student Types (All Teacher Types, All Observer Types). Previously you could only select the total number of Students / Teachers / Observers. This feature combined with the attendee limits will allow you to discontinue reservations for specific attendee types. Previously the studio would only know a particular type was sold out when trying to add the attendee as the specified type. Now, if there is a reservation, it will save that number of student types for the Studio. Combined with the feature below, you have full visibility and control of all attendee subtypes.


Registration Website will Show

Updated Agreements and Reservations Screen


Registrations -> Summary Tab


  • Is updated to a card view rather than popover to improve performance
  • Now stores the “Waitlist For” selection
  • When making a registration for an event that has reservations, the system will automatically take you to this screen to enter the limits for the new registration
  • Now shows breakdown of Attendee Types if configured

The number of routines allowed can now be set based on the number of attendees they are bringing. For example, if they are bringing 10 attendees then they are allowed 20 routines, but if they are bringing 50 attendees they can be allowed 100 routines. The system will limit them, but you can always override by setting a value in the Registration Summary -> Agreements & Reservations.


As they add or remove attendees, the limits are automatically recalculated.

Preferences -> Pricing -> Deposit Quantity Rules


Season Control -> Edit Current Season -> Edit Event

Select Allowed Routines Based on Attendee Count

If you do Conventions and take Deposits but want to allow 0 Routines?

The “Cash/Check” option can be renamed to “Convention Only”

Set Web-Preferences “Allow Studio to enter 0 Routines for Deposit” to 1

Competition Exempt.

You can select if a particular attendee type should be Competition Exempt – they will not be available during selection of dancers in the routine. For example one-day participants or based on age.


Preferences -> Pricing -> Tiers & Attendee Fees -> select the Attendee Fee -> select Comp Exempt.


Exclude Attendee types by Account type.

In the same area you can also exclude the specific type of attendee for specific account types.

Automatic Routine Leveling based on Dancers in the Routine

If you are still having your studios select the level of the routine, there are new options for the system to automatically select the level for them. Please contact us for assistance if you are interested in this feature.


Sending Invoices Prior to Registration Close… When sending an invoice to a registration that is not closed, the system will update the pricing before sending the invoice. However, please note that if you send an invoice prior to payment and closing of the registration the interim invoice may not reflect the final amounts.




Registration / Communications

Form Letters/Templates

(Event Manager -> Form Letters)

  • Insert Merge Code drop down menu
  • Added Used, Available, Not Yet Available and Expired credit tags to form letters allowing for clear communication of an accounts credit availability. Note that they can also see their credits from their Account page if this is enabled.

Fixed 5160 Routine Labels for 3 across and 10 down printing

– Registrations by Studio -> Communications -> Labels



Registration Notes now automatically logs every time the registration is open / closed along with the total fees at the time and whether or not the Checkout Rules were run. This can be disabled in Preferences -> Behavior -> Registration

Added sticky note capability to the registration notes to keep the most important notes at the top of the list. Click on the Star icon to denote it as a Sticky Note.


Registration / Attendees

Added Attendee Email field to Attendee/Attending Records. Click on the attendee and go to the Waiver tab.


To enable attendee emails, go to Preferences -> General -> Web Preferences. Search for email


You can configure the system to collect the Student (teacher/observer) email on the Registration screens and also during the waiver process.


Corrected a display issue with fee override dialog boxes for teachers and observers to show Fee and Discount simultaneously.


  • Click on the Fee to display the Override.

Attendee Errors can now be seen in Season Registration List View for quick auditing.


Registrations by Event -> Reg List




Registration / Routines

Minimum Age for a Group Size – you can now enter a minimum age of the performer for a routine size – i.e. no 6 year old in a group.



Preferences -> Competition -> Routine Group Sizes…

Automatic Detection of “Too Similar” Routine for a Dancer – This preference will disallow the same dancer from performing in two routines of the same age, size and genre. For example, if you are in one Teen Jazz Small Group you may not perform in another Teen Jazz Small Group.


Preferences -> Behavior -> Routine Rules

Minimum Number of Routines Per Registration – this setting will let you set a minimum number of routines that each registration is required to register.


Season Control à Edit the Event -> Event Limits and Judging.



Date Warning – Added warning on the Session builder if a sessions date is set to something outside of the event’s start and end dates

Schedule Lock – Checkmark this when you are ready to freeze the schedule and performance order.

  • When you enter the Performance Order Editor, the system will automatically check and restore the routine’s performance order, date, time and session, as well as the Session information for the Event.
  • You will be unable to click on many of the feature items – simply unlock and then re-lock once any needed changes are complete.

Competition Manager – Edit Existing Performance Order


Color Coding is added to the Age Category – simply set the color in your preferences.


Preferences -> Competition -> Competition Age Divisions


In the Performance order Editor the Age Division will show the color of the Age Division.


The Show Planning Aid will now support events where Specialized Divisions (Levels) are not used.

Competion Manager -> Create Performance Order / Schedule -> Blocks -> Reports -> Show Planning Aid

Added new sort: AgeDiv-AvgAge




Competition / Competition Monitor

Quickly “Average” a Missing Judges Scores

Ever had a missing judge and had to calculate and enter their scores while they were absent? Click this button to quickly “average” a judges score based on the scores that have been entered.


In the Tools menu, click “Enable Judge Average Score”

On the right side above Set to Record, click the Fill-in Missing Judge Score. Make sure you do this after all judges have completed their scoring.

Mobile App Updates for the Tracker and Streaming can be updated from within the Competition Monitor.


Under Tools, click to Enable Tracker


The Tracker Menu Appears


Set the Timezone


As you “Set to Record” the system will automatically follow along.


You can now also set the Streaming Links from this menu.


With these changes, the “Live” system is only needed for Voting within the app if you use that feature.


This requires that the tabulator is configured with two internet connections. Please contact us for assistance.

Added Routine Makeup Errors to the Competition Monitor to help the Tabulator catch accidental errors.




Competition / Judging

“Easy Tap” button allows judges to quickly set the routine score in the range they desire – i.e. Platinum. Once they have the initial score they can adjust using the arrows or by entering a specific score.


To enable this,

Preferences -> Behavior -> Judging -> Enable Tap Score -> “Easy Tap”





In Preferences – >Judging & Awards –> Judging

You will find the Judging Categories, and Designations. The system will automatically set the values that the judges will be assigning based upon the percentages of each category.


When you click the icon, the system will refresh all of the settings. Click on the to see the settings for each Adjudication level.





For example, my Diamond level would assign the following scores for each score category depending on if they select High Med or Low.




If you wish to always set a particular category to the highest level, locate the … icon in the Judging Categories area. Select “EasyTap-Always Give High Score for this Category. For example, some areas of the country usually give a 10 for “Appearance.”



If the automatic generation of the values does not work for you, click the “Do Not Automatically Refresh Individual Scores” at the top of the Designation Table. You can then manually enter the scores you would like the judges to give for each designation and range.







Tabulator / Judge Messaging with Specific Judges


The Tabulator can now communicate to a selected judge and the judges can now communicate to the Tabulator without including the other Judges.


From Tabulator – Click the Judge Message button to display a list of the current judges.


In the top, you can enter a message to send, then click the Send Message button to send that message to a specific judge. Or, Send to All to send to everyone.











To clear a message, click on the blue highlight.





From the Judge – the Tab Message will turn blue when they receive a message, or they can click the button to send a message to the Tabulator



The most recent message is displayed in a “texting” view – they can also just click the Yes No Ok button to send that.













Compare Button has been moved to the lower area to make it more visible.


This button shows the Judges how they ranked similar routines and optionally the total score.


Preferences -> Behavior -> Judging/Scoring


Locate the Hide Judge Comparision Tool setting.

You can either check to hide the feature, or, click to select the criteria to determine the routines to Compare. For example, if you select Age-GroupSize, then routines of the same Age category and Group size would be displayed.


To hide the routine total score, select a setting that is indicated with “Hide Totals”


iPad Performance Improvements


The interface and scripts have been adjusted to improve the speed when judging.


Please remember the Tabulator computer should always be plugged directly into the router.


To improve performance further, you may also want to use iPad – ethernet wired adapters.



Click Show Routine Overall to see the Total Score


Click Score History to show recent routines in order. Use Next / Previous buttons to navigate as desired showing 10 routines at a time.

Nominations Button On Tabulator shows the count of nominations for a routine. Click on the button to show the detail of the nominations

Quickly Show Unscored Routines – click on the Filter area on the top left corner of the tabulator, then “Show Unscored Routine List”


This opens a new window with just the unscored routines and will not interrupt the tabulator screen.

When Connecting an iPad, the menu has been adjusted to more clearly identify the intended action.

Ability to Assign Nominations for Particular Judges with Fast Data Entry Screen


Competition Monitor -> Tools

Nomination Method – Specific Categories for Each Judge


The Nominations button appears.



In each column, select the Judge(s) that should be allowed to nominate for the items beneath the Judge Selection.


For example, Judge 1 will be able to select Technique Overall and Choreography


And Judge 2 will be able to select Second Overall


You may also enter a range of routine numbers to limit force the selection within the range.


Click the Save button at the bottom of the page.



On the Judges screen, the Nominate button appears in blue.



Click on the Nominate button and the entry screen appears.

The first category is automatically selected.


Click on the Routine # entry box (top right) then search. If the routine fits the criteria (size, age, level, etc) then it will automatically be added as a Nomination.


Continue by clicking each category until complete.




Preferences -> Judging & Awards -> Awards, Markings and Scholarships

  • Click the Pencil icon
  • Click the Nomination Rules tab
  • For any items that are required, checkmark only those items. For example, in this example they would need to be a Shooting Star Level. You can pick from Level, Size, Age, or Genre, and you can pick multiple items, for example, all groups.











Competition / Reporting / Nominations

New Combined Report

You can now select multiple Award Presets and combine them into a single report. This is useful if you have a number of reports with just the “top 1” and you want to combine them into as few pages as possible.


  • Select the Combined Report checkbox next to the presets that you want to combine.
  • To quickly select many, click on the first, then click on the triangle of the last report you want to select to quickly checkmark them.
  • Click the Create Combined Report button
  • The list of presets are displayed – you can sort, exclude, or use the QuickSort column to quickly identify the order you would like to print the reports.
  • When you click Go, each preset it run and the results are displayed on the format of report you selected (Simple or Detailed).


Competition Manager-> Competition Award Presets

Saved Report Results

Every time that a report is run, the results are now saved. You can see what the result were at a specific point, and you can also combine reports into one PDF for posting on the web.



Competition Manager-> Competition Award Presets


The entire list of reports that were run are displayed with the date/time of the last time they were printed.


Click the Print icon to reprint that report.


You can also click the Combined Report column and select the desired order to create one big PDF file of all the results in the order you like.

New Show Order Reports

  • Schedule Outline Detailed
  • Schedule Outline REVEL
  • Schedule Outline NYCDA 2 Column
  • Virtual Critique Show Order Report
    • Export this as Excel and send to judges to remotely critique user uploaded videos
  • Title Solo Stat Report
    • Schol #, Gender, Name, Age, #



Remember you can click the Enable Custom Lists button to make the drop-down list only contain the reports that are relevant to you.

True Talent – Results by Category report can be run by “Overall” or by “Detail”

  • Overall will combine genres so it is run by Level/Age/Size
  • Detail include genres so it is run by Level/Age/Size/Genre


This is a powerful report in that you can use it to run your entire event.

  • Ability to sort by performance order / order of occurrence or by your preferences
  • Ability to show/hide scores
  • Ability to show/hide unplaced routines

New Options to Identify the Number of Top Scores for Reports


  1. Ability to Enter a Top X on the Preset Screen
  • In Award Presets there is a new Print column to enter how many routines you would like in your top x.
  • The best way to use this is go to your Award Presets
  • Click Count Routines / Set Eligible and Last
  • Click Find – Select Eligible
  • Click Sort – Select Last Routine
  • The list of your presets are now presented in order of performance with the number of eligible routines per reports.



  1. You can also edit the Preset and click the 2nd Limit button. You can adjust the report to select the top x routines in several ways.
    1. If there are at least x routines…

      For example, normally you would run Top 10 but if there are 50 in the category then you want to do top 20.

    2. If the type of event is (from Season Editor)….

      For example, perhaps for Nationals you do top 20, but normally you do top 10.

    3. You can also specify the system to ask you how many while the preset is being run.


From the Preset Editor…

Shortcut to run the On-The-Fly for the current routine division.


In the Competition Monitor/Tabulator screen, there is a button to “Run On the Fly for this Group” in the Edit Routine Details pop-over.


Click this button to find all similar routines and populate the On The Fly report with the results. From there you can print.


This also works well with the feature below – Custom Competition Categories

Custom Competition Categories

In Edit Existing Performance Order you can set a “Comp Group” for just that routine.


You can type in the Override whatever you want. On subsequent routines, the name you entered will become an option. The category you enter will appear on selected reports. Use this with the On The Fly capability to report on your subset of routines.

New Report Options for On The Fly

Competition Monitor /Tabulator -> On The Fly



The “Grand Champ” report is typically a Studio Competition report, for example, “the top 5 scoring routines from all studios”


If you have a need for a special “dance off” contact us for assistance.


On The Fly Report Presets

Competition Monitor /Tabulator -> On The Fly


If there are searches that you often do, you can save them as a preset.


For example if I’m looking for my Junior Solos, I can configure the search. Then… click the Presets button, and “Save Current Selections as Preset.


Give it a name you will recognize…


And it will appear when you select Presets.



If you want to delete the preset – click the


If you want to resave the preset with updated selections click the


Nominations Filtering / Printing / Assignment Enhancements


Event Manager -> Award Nominations & Auditions


  • You can now select multiple nominations at the same time to filter results.


  • Most reports have been slightly reformatted to support section headers for each nomination category.


  • To print a range or all nominations use the buttons on the left. To print the filtered list, select the report format on the right, then Print Filtered List


  • Assignment of Nominations from the portal on the left has been optimized for data entry. Click on the routine to add a nomination, then the Nomination data entry box appears. The location of the routine in the left portal remains where you left off; previously you would have to scroll back to where you were.





Added “AgeDiv, Subject, Group, PointScale” as a new option for displaying routine summary in reports.


Preferences-> Behavior-> Reporting/Printing

New Method to Sync and Load Scores

Previously all scores were synced as individual records when you did a sync. Given 500 routines, with 5 categores and 3 judges, on average 7500 score records would need to be created and synced across all devices – this took a long time. Now we are generating “score packets” that contain all the scores in a single file that syncs in seconds. The scores are unpacked and updated automatically.


There are a few things that you need to know.

  • When you exit the Competition Monitor / Tabulator, a copy of all the scores are saved.
  • When you enter the Competition Monitor, the system evaluates all of the scores that it knows about, and automatically merges based on the last modification date.
  • Whenever you are presented with a dialog box, you will select the default option.
  • At the bottom of the Competition Manager you will see the Local Event Score Loader. Generally you should not need to go into this utility. You can see for each event which ones you have scores on your computer and which ones there are scores available. You can click on the Score Snapshot link to see all of the versions.
  • Scores need to be processed on our server to become available. We run the process regularly, but scores will not be instantly published.



The same rules apply for multi-room events – create the scores on the “master” room, then sync. With the second room, sync to download the score records. As the competition continues, you can sync as needed to copy the updated scores from one room to the other.




If your system does not have any scores for that event it will ask you to Load them.


If you have updated scores that need to be save, it will ask you to save them now. Generally click Save Now.


If the scores on your computer our not current it will ask if you would like to update them. Generally click Continue



General Improvements

  • Award Presets now will always use the tie breaker score to put the “Technically higher” scoring routine (whether tie breaks are used or not) higher on the report. So while two routines may tie, the one on top performed better based on the tie break categories.
  • Improved Running Presets from an iPad
  • Improved overall performance of running Award Presets, especially when calculating and breaking ties
  • Improved performance of “On-the-Fly” report.


Event Manager

Registration Dashboard

Added Export feature in Registration Dashboard by Reg


Default export contains:

Unique key Registration

Unique key Studio

Date Registration Created

Studio Name

Studio Owner First / Last Name

Studio City, State

Email address

Phone 1, 2

Social Media Website

Total Routines

Total Students

Total Teachers

Total Observers

Total Fee

Remaining Balance

Added Multi-Reg flag in Registration Dashboard to show if a studio has registered more than once in a found set (e.g for the season)


Attendee Lookup and Numbering

Added support for searching Attendee lookup for attendees with addons

In Find mode, click the Attendee Addons button

New Reports / Labels

  • Teacher Thank Yous report


  • 4×6 style Dymo labels for scholarship numbers



  • Big 2X2 Number Condensed Small Logo


    (Multiple Scholarship Numbers)

  • Big 2X2 Number Color Bar
    • Adds a color bar at the top of the logo
  • Big 2X2 Number Condensed Small Logo
    • Biggest possible number by making the logo a bit smaller


Ability to Exclude Attendees if they are dancing below their specified age range.


In find mode, use the Add Criteria button, click Omit, then select Yes to Attending Below Age


Registration Check In

Added Preference controls to set the default sort when using Event Check-In.


Preferences -> Behavior -> General


Awards and Scholarships

Fixed Display issue in the Awards screen for the Award Recipient due to new addition of including attendees age in their full name for display in other reports/screens


Prevent the same Attendee from receiving more than 1 scholarship in the same season. Select Preferences -> Behavior -> Judging / Scoring and select Any Scholarship. This will highlight any Award/Scholarship assigned to the same attendee on the Award Screen.

“Search by Session” in Awards & Scholarships. If the current event is using Sessions, you can quickly search for awards for that session.


Exclude individual Attendees when Assigning Scholarships Numbers

In the registration locate the Attendee – click on their name and select “Sch Number Exemption”.


When assigning scholarship numbers, the person will be automatically excluded even if they are in the found set.


Coupons / Discounts

New Options include the ability to reduce the amount of the Grand Total options:

  • Less Credits
  • Less Deposit
  • Less Deposit and Credits


  • Should set on event for amount


Event Manager -> Coupon Manager




If you are using one of the “less Deposit” options but are only taking Reservations, you can specify an amount to subtract from the Grand Total amount.


Season Control -> Edit the Event -> Deposit Settings


Limit all coupons from being applied to registrations that are below a specified dollar amount.


Preferences -> Registration -> Payment/Deposit Setting -> Minimum Balance Required to Apply Coupons.

Reapply Manually Applied Coupons Automatically – Normally coupons that are not Auto-Applied are not recalculated unless you remove and reapply them. This new option allows this to be managed automatically.

Multi City Discounts for Conventions

Preferences -> Pricing – Select a pricing tier


You can enable an automatic discount that is applied per attendee for the selected attendee type.


  • The discount is applied during checkout. The system automatically checks the students for all attendance of the season and retroactively adjusts all registrations.
  • You can enter a percent to apply on the fees for the second, or third and subsequent events.
  • You can specify how to manage scholarships, and if the attendee type counts towards eligibility for the season – for example, a “one-day” may not count.


Back Office

New fields added to the Transaction Report

Added Attendee, Routine, Paid and Balance fields to Transaction Viewer to be available for export as needed


Back Office -> Transaction Reports

Updated Staff Manager

Reorganized Staff Manager for clarity.

Blue indicates a local account.




Updated Email Configuration

Combined two popovers into a unified page for configuration.


On the left, set which emails should be sent. In the middle columns, define additional / alternate email addresses. On the right, some emails can use a template – select which one – or… configure the default / additional message via the popup box.


Preferences -> Behavior -> Registration -> Email Notifications



Added Default Zoom Level on Opening and Starting TourPro. This sets the “magnification” level on the screen to make everything bigger or smaller.


Preferences > Behavior


General Interface


Performance / Speed Improvements

  • Syncing improvements from new Score method
  • Web Version
  • Archiving of Old Events to reduce file size and speed
  • Registration Dashboard by Event
  • If you have a server, some functions will now take place on the server.
  • Reduced size of the “Owner Pics” on the Account page
  • On-the-Fly and Presets reporting


General Fixes

  • Added manual support tools installer to Help/Info menu for judge systems


Web Version (https://yourcompany.mydanceregister.com/tourpro)

The web version is available from any desktop computer or iPad and looks just like the Full desktop version. To access it use the link format show above – just add /tourpro to your Studio registration portal. You will be prompted to log in – it’s the same user name and password you normally use.


The web version supports most functions with the exception of Judging and some printing functions. We’ve recently:


  • Made massive speed improvements.
  • Corrected printing for the vast majority of TourPro screens
  • Added the ability to send invoice from web version with the ability to select a template or write your own message

Mobile Director Version (https://yourcompany.mydanceregister.com/tourpro)

The Mobile Director version is available from any mobile phone and is customized to fit the smaller view. From here you can check city totals, review regitrations and even make minor changes. To access it use the link format show above – just add /tourpro to your Studio registration portal. You will be prompted to log in – it’s the same user name and password you normally use.


Judging / Backstage iPad

Update iPad dialog screen when opening to provide more clarity on the mode: Judging, Admin, Backstage


TourPro Mobile App / Web App

For Virtual Events in Live Convention Manager, added ability to paste in a list of guests to quickly build a list.


By |2022-11-28T20:50:49-08:00November 28th, 2022|Uncategorized|Comments Off on Introducing TourPro 7!

Sync Maintenance Completed

Hey Everyone,

Just a heads up that that the maintenance has been completed on the sync server so you are free to sync again.  If you get an error, please try fully quitting TourPro and restarting it.  If an issue still persists, please email us at [email protected]

By |2022-08-03T14:04:48-07:00August 3rd, 2022|Uncategorized|Comments Off on Sync Maintenance Completed

Preparing for TourPro 7 and Sync Server Upgrade

Hey Everyone,

We are preparing our servers and systems to rollout your upgrades to TourPro 7.  We are in the process of performing maintenance and upgrading the sync server and it may be offline for a little while in the early morning of Aug 3rd.

If you receive an error when syncing we recommend you login to the Web version of TourPro at:

https://XXXXX.mydanceregister.com/tourpro – where XXXXX is your companies registration site, and login using your usernames and passwords.

Please let us know if there is anything we can do to assist you while we perform this much needed maintenance.

By |2022-08-03T00:18:01-07:00August 3rd, 2022|Uncategorized|Comments Off on Preparing for TourPro 7 and Sync Server Upgrade

TourPro 6 Pre-Season Update!

If you like 6, you’ll love some of the new features we snuck in there during the last few months that will help you through this season!  This will be our last planned update, but as usual we may find things that you just can’t live without.

Copy/Paste this URL into your browser if you would like to have them in a separate window:


Once you receive your update, the following features will be available.  How do you know?  On the main TourPro screen you can see the version – anything that is the same or higher than the one below will have these features. 

New Capabilities / Highlights

  • Assign awards to routines based on Score Preset Reports – increase speed and accuracy!
  • Update the TourPro App Tracker directly from TourPro or the Media Assistant – no more Live App!
  • Show the Judges a count-down timer to prompt for more timely score entry!
  • Sticky Notes on Studios!
  • More easily add studio to discount coupons from the Studio screen
  • And more!

Registration Website

  • Added new coupon Savings Condition: Grand Total of all fees less deposit.
    • This will subtract the deposit amount that was paid from the grand total before applying the discount.
    • NOTE: if the deposit has not yet been paid, the discount will not exclude that amount.

  • Moved the configurable Web text as shown in Red below from inside of the instructions are on the right to just above the routines for much better visibility.

  • Fixed coupon conditions “For Every” and “When Studio Registration Fees are more than…”
  • When showing the list of scores, a new preference allow you to include the category total for each score, for example: Judge 1 Technique 35 (40)
    • Preferences -> Behavior -> Judging/Scoring
  • Gender has been changed from Other to Non-Binary
  • Fixed importing of routines to ensure that “re-compete” and Special Markings for the routine are cleared.


  • Enhanced Notes for both the Studio and Registrations.
    • Studio page now shows both Studio and Registration Notes
    • A Studio Note can be a “sticky” note – a sticky note is always sorted to the top. If there is a sticky note on a studio, the notes tab will have 3 asterisks *** indicating an important note.
    • In Registrations, the Notes tab will also show the asterisks. Each tab will turn red if there are any notes in that category.

  • Easily add coupons that specify a particular studio directly on the Studio. If you have a loyalty program you may be giving the studio a percentage off of their registrations – you can use this feature to manage studios easily rather than going to the coupon.
    • On the bottom of the studio viewer there is a coupon button. If any are assigned to the studio the button will turn blue.
    • Click on the button to see the coupons that are available with a studio condition.
    • Click on Add or Remove to add the coupon.
    • Note that the coupon may be inactive. Use the coupon manager to activate it.

  • New Coupon savings condition –  “Grand Total of all fees less deposit” – if there is a PAID deposit for the registration, the discount is not applied on the amount of the payment for the deposit.
  • Updated the Registration List Tab
    • In Registrations by Event, Reg List tab, the History button has been corrected and updated.
    • If the Studio has other registrations for the currently selected season, the button will be Green. The count of registrations is also displayed.
    • In this example Augusta West has a total of 8 registrations and 3 are in the currently selected season.

    • Click on the button to see the history
  • Auto-Selected Event or Attendee Add-ons.
    • If you have a fee that you want to apply to all registrations that is not an attendance or routine fee, you can now attach an additional fee to the registration automatically.
    • Event Add On

When editing your event, add the Add On and mark it as “Auto Add” and make sure Enabled is Yes

      • During Checkout, the add on is added to the registration and may not be deleted by the studio

    • Attendee Add-Ons
      • Attendee Add Ons are similar – however, they CAN be deleted by the studio.
      • Mark the Add On as “Auto Add” and make sure that “Enabled” is Yes.

      • When adding the Attendee to the event, the add on is automatically added, but can be removed.

  • Leave a specified Registration open during checkout.
    • You have several options for registration management during checkout – close them, leave them open, or close if they are paid in full. A new setting allows you to always leave a single registration open. This is helpful if they regularly call you to re-open their registration to make changes.
    • In the registration click on the status area and click the “Keep Open” checkbox.

  • Added the showing of non-approved credit card transaction for deposits.
  • Fixed scrolling in the Observer’s Tab
  • Fixed adding new people in the Roster error messages to enter the birthday
  • Check for multiple “reservations” by the same studio.
    • If you have a problem with the same studio taking up multiple spots for reservations but they end up cancelling most of them, you can now get better insight.
    • Go to Event Manager -> Registration Dashboard -> “Event” -> Routine Breakdown

    • Click Requests

    • Click Studio

    • The system will show the total number of registrations for the season (3), event detail, and will highlight:
      • Red – any reservations that do not have a deposit and do not have any actual attendees / routines
      • Yellow – same as red, except they paid a deposit


  • Assisted assignment of Awards for All Routines on your Presets! See below under Awards for how to configure and assign awards.  When you run a Score Preset, it now records every instance of the results.  This can be used at a later time to both audit what was run onsite and process each preset by awarding routines with your awards / scholarships based upon your event rules.

Competition / Competition Monitor

  • Ability to show dancer name / gender in monitor
  • If you use the TourPro App, the Tracker status can now be updated directly via the Judge Monitor, Music & Video screens and Media Assistant. See below under the TourPro App for more. Note: the computer must have internet access.
    • In the Tools menu, set Enable Tracker to Yes.  The Tracker menu will appear.

    • The fields are the same as in the Live web based system.
    • Make sure to enter the Timezone.  If desired, enter the Next Award and Break, Message (Alert).
    • When you click “Set to Record” it will populate the Current Routine with that routine, and the Next with the next routine in the performance order.

    • If you want to change the next routine click the Tracker Next button.  It will remain green indicating that is the next routine.

    • When you click Start Recording, the system will update the App with the information from the tracker drop down.  You can also click the Update Tracker Now button to send an update for the Message or Award / Break times.
    • Note: You do not have to be recording from the Judge monitor – an optional setting allows you to use the Set to Record and Start Recording buttons as triggers only.  Click the “Use Record Button as Trigger” in Tools menu for this purpose.


  • The costume color will now appear in the Judge Monitor if it is selected by the backstage monitor
    • Select in backstage app

      • It appears in Routine Details.

      • As well as in the Music & Video

  • You can now select only specified Nominations to be available to the Judges to limit selection during certain parts of the event.
    • In the Tools menu, click the ones that are currently to be voted upon and they will be available to select in the judges screen.  Once the desired selections are highlighted in green, click the Save button to send to the Judges.
    • Note that the preference in Behavior / Judging / Scoring -> Enable Judge Routine Nominations should be set to No, otherwise they will continue to see all possible Nomination categories.

    • The Judge navigates to the Routine to Nominate, then clicks the Nominate button. The available nominations appear.  Nominations awarded by that Judge for that routine appear on the left, all nominations for that Judge are presented on the right.

Competition / Judging

  • Countdown timer on Judge Screen!
    • You can now trigger a “Time Remaining” count down to remind Judges to enter their scores in a timely manner. The system uses either the system preferences or time entered on the routine, and when approximately 1/3 of the time has elapsed it turns yellow, and then red at 2/3.
    • These two preferences work together in Preferences -> Behavior -> Judging Scoring


Competition / Reporting

  • New Workflow Features in Competition Award Presets.  If you click Routine Counts, then Find Eligible, then Sort by Last Routine Number, you will have a nice working list of your reports to print.  When you print the report,
    • Find now can quickly find Presets that are Eligible, Selected, or Eligible and Omitting Complete / Printed.

    • Sort can sort the presets by the Last Routine Number.   (You must run the “Routine Counts” first.)


  • When you print, the preset will indicate that it was printed.  You can click on the word, to cycle from Printed to Complete to blank.  Use the Find button to Omit the ones that you want.

  • SB – Overall Report – the header will now automatically be renamed to “- Top X” where x is the highest number of the placements.  If this needs to be changed, while in Preview Mode, click command-B to go into Browse mode.  Then click the red button to correct.
  • In Competition Manager -> Show Order Reports, the Virtual Critique Report will list the URLs for virtual judging and upload status.

Event Manager

  • Dymo Labels have been fixed for newer model printers (4XL/Duo 450) in the Registration Viewer for Attendee Labels, Sch Numbers and Summary Labels.
  • Added 4x Dymo Label Styles To Attendee Lookup and Numbering for Duplicate Numbers.
  • Fixed colored scholarship numbers and to work and when doing multiple copies for printers that support it.

Awards and Scholarships

  • When you go into Awards and Scholarships, the system will now automatically limit the found set to to Awards for the current event.
  • Defaults have been added for new Awards – select the Default Event and/or Award and they will be automatically assigned when clicking the New button.

  • The same award for the same person in the same season can be easily identified, and can be prevented when using the assigning of awards using presets.  Preferences->Behavior -> Judging / Scoring -> “Disallow same scholarship for the same person for the same season.  When this is set to Yes, the system will highlight duplicates in red.  In the Assigning of awards using presets, the routine will be highlighted in Yellow.
  • Assigning Awards/Scholarships using Competition Award Presets
    • Every time that you run a preset, the results are now stored and can be retrieved to assign awards to be viewed in the studios online portal and for your own records.
    • The Competition Award Presets can be configured so that you can process the award that are relevant for that preset.
    • During or after the event, you can process awards using the presets to automatically identify the type of award to be given and create an Award record.
      • Configure the award / scholarships to be given
        • Competition Manager -> Award Presets -> Click the Pencil Icon to Edit -> Award Assignments button.
        • You may select either by Placement or by Adjudicated Result:
          • By Placement
            • You may have 3 different “sets” of award settings, based upon how many routines placed on the report.  For example, if there is only one routine, the possible awards may be different then if there are ten routines.
            • For each set:
              • enter the minimum number of routines required to enable that reward set
              • you can enter up to three different awards:
                • enter the place(s) that will receive the award, separated with a comma
                • for each level, select the award that they receive
                • in the example below, if there was 1 routine, 1st place would receive the High Voltage award.  If there were 5 routines but less than 10, 1st would receive the America Foundation, 2nd the Ascension, and 3rd the A Test Rising Start.  If there are 10 Routines, 1st would receive 100 Dollars Off, while 2nd and 3rd the Ascension Routine, and 5th the 100 Dollars Off.

        • By Adjudicated Result
          • Select up to 3 different levels and the award that is assigned.  Every routine on the report will be given the award.

  • Process the Awards / Assign an Award to the Routine
    • When you are ready to assign the awards, select Process Presets from Competition Manager -> Competition Award Presets

    • For the selected event, you will see the list of presets that were run. 
    • Click on a preset to see all of the times that one was run.  You can click on the version of the report that you want to see the results and assign the awards.

    • In this example, Just a Cowboy was the only routine and received 1st place.  Based on the preset, they are eligible for the “High Voltage” award.  Click the Commit Awards to create an award record.

    • The routine / award is now highlighted in green, as well as the Commit Awards button indicating that the awards for this preset / report instance has been completed.  The star in the processed column in the top left portal shows that this preset has been processed.
    • Use the “Next Preset” button to rapidly progress through each Preset.  It will automatically select the next available preset, select the most recent version of the report, and assign the potential award to the routine.  Confirm that it looks good, then click Commit Awards.  Click Next Preset to go to the next.
  • Nominations have been improved to allow assignment of Awards for both Routines and Attendees.  Use the filter to find the award you are are going to process, then click the Assign Awards / Scholarships button.
  • Awards can be included and appear as expense items on the simple P&L.
    • In preferences / Judging & Awards / Awards, Markings and Scholarships, checkmark the Award as an Expense item.  Awards given after you mark them will appear.


Event Manager > Music & Video

You can now update the Mobile App Tracker section from Music & Video.  Note: the computer must have internet access.

    • In the Utilities menu, set Enable Tracker to Yes.  The Tracker menu will appear.

    • The fields are the same as in the Live web based system.
    • Make sure to enter the Timezone.  If desired, enter the Next Award and Break, Message (Alert).
    • When you click “Set to Record” it will populate the Current Routine with that routine, and the Next with the next routine in the performance order.

    • If you want to change the next routine click the Tracker Next button.  It will remain green indicating that is the next routine.

    • When you click Start Recording, the system will update the App with the information from the tracker drop down.  You can also click the Update Tracker Now button to send an update for the Message or Award / Break times.

Media Assistant

You can now update the Mobile App Tracker section from the Media Assistant.  Note: the computer must have internet access.

    • In the Tracker menu, set Enable Tracker to Yes.

    • The fields are the same as in the Live web based system.
    • Make sure to enter the Timezone.  If desired, enter the Next Award and Break, Message (Alert).
    • When you click “Set to Record” it will populate the Current Routine with that routine, and the Next with the next routine in the performance order.

    • If you want to change the next routine click the Tracker Next button.  It will remain green indicating that is the next routine.

    • When you click Start Recording, the system will update the App with the information from the tracker drop down.  You can also click the Update Tracker Now button to send an update for the Message or Award / Break times.


  • Added performance order to the popover in Media Manager 3 to show routine number for easier announcing
  • Setup Media Assistant to use new media environment for faster downloading and better sharing
  • Pro Photo Mode for Media Assistant – this allows you to now shoot your camera tethered to a computer, and shoot every photo into it.  The photographer simply clicks start and stop for routines they are shooting.  This provides you with a complete timeline of the event for reference but also allows for automatic organization of the image folder.  Click one button and watch 10,000+ images land in their own routine folders, or studio and then routine folders in seconds.  This reduces the overall number of clicks Photographers have to do between numbers.

General Interface

  • Open chat in Web Version of TourPro now opens in a new browser tab instead of in the app, allowing you to keep your place when engaging in a support conversation.
  • Applied new look to Tabs to make them stand out more

TourPro Mobile App / Web App

  • Changed the method of importing routines into the Live app to improve reliability.
By |2021-11-29T13:16:52-08:00November 19th, 2021|Uncategorized|Comments Off on TourPro 6 Pre-Season Update!

Welcome to TourPro 6!


New Capabilities / Highlights

  • STRIPE Payment Processing – Stripe provides a quick and painless way to get approved for payment processing.  Contact us for more information.
  • Company Manual – you can now maintain your procedures within the system so you have one place to keep them!  These documents could be how to setup your judging tables, convention rooms, how to process or handle awards and in what order and more.  Document business practices to make sure your events and staff members are consistent.  You can limit access to each document to just certain types of account in your system.   (Back Office > Company Manuals)

  • New System Test capability simulate running a competition critique/sale video record process (2 mins each video) to test hardware, microphones, computers and production equipment in an unattended way.  This is a great feature for testing new systems or equipment.  The testing is found in Competition Monitor / Tools button.
  • New Event Media Manager button in Music & Video opens all the routines for the event on the web to allow you review the status, play, and upload.

  • Deposits for Attendees – you can now capture the number of attendees similar to routines.  Your pricing can be by Range, Flat Fee, per Attendee, Reservation only, Flat Fee Optional, Range Optional and  Per Attendee Optional.
  • Set Up Judging is now FAST!  Creation of scores prior to event is now just a few minutes and sync times should be much faster by re-designing how scores are stored within the system.


Registration Website

  • Studios can now see any credits if they go to their “My Account” and checkout page.

Preferences > Behavior > Registration

  • Studios can be prevented from deleting their registration.  The system will already prevent this when there are financial records.  This new feature always prevents it.

Preferences > Behavior > Registration

  • Selectively show/hide the Social Media Links on the New Studio page by Account type

Preferences > Behavior > Registration

  • When deposits are configured for attendees, the Studio will see the following (depending on configuration). As shown below we are capturing summary Routine information, and details for Students and Teachers.
  • Importing Registrations – Last year we added the capability for Studios to import their Registration from any TourPro Customer.  This year we added:
    • the requested performance order to the import.
    • enhanced enforcement of the deposit / requested number of routines.
    • copying of the same music.
  • Waiver status for the event is on the Attendee list, Checkout Page and Event details pages
  • Acapella indicator for routines can be managed by the studio when entering Routines.  Routines marked A capella do not require music to be uploaded.
  • Company Info > Web Preferences > “hide_acapella” set to 0

  • New clothing options for Costume and “custom”.  Custom allows you to put anything.
To Configure – Preferences > Behavior > Registration > Clothing Sizes


For each event – Clothing options


  • Ability to show Extended Scores (if there are any) to the score breakdown on the web.  This includes extended score total, as well as the sum of the extended + routine score.
  • There is a system-wide timeout that will correctly log people out if more than 20 minutes have passed for security and performance reasons.
  • Scratched routines now report as scratched as 0 scores and no breakdowns on the web
  • The system can be configured to allow the studio to import past routines, for example, for Nationals.  When importing, the studio can now select all routines in the list with one click.

  • When showing judge notes, the display was updated for lengthy notes.
  • When uploading Music / Video / Photo, there is now a green button to play the music and each column can be sorted.

  • New Studio accounts can be identified as Parent / Student.  In this case it will ask for the associated Studio

o Within TourPro, click the (i) button to see the associated studio


  • You can now log-in to the Registration site as the studio with 1 click!  Use the Studio Login button on the Studio page, or from the Studio drop down menu.
Registrations by Studio > Studio Login
Registrations by Event > Studio Tab
·       For companies that have multiple Competition / Convention entities, you can now Copy / Paste a Studio from one Database to another.  From the Studio menu, click the Import button then Copy – go to the database that you want the Studio to be copied into and Import – Paste.
·       Enhanced global Note system to auto-stamp date, users name and the note.   Registration notes for an event can also be seen from the Studio notes.  The Note Counter on Registration Viewer shows how many notes there are per registration. This will eliminate sync problems from multiple people editing the single notes field at the same time
  • When opening TourPro the system reminds you to close registrations that are still open to make sure the Studio doesn’t make any changes that you don’t know about.  You can now define the number of days before an event to remind you to close registrations

Preferences > Behavior > Registration

  • When duplicating a Registration, it will now copy music, photos and video from the original event.
  • Completely updated support for Dymo Label Printers and Labels for Studios, Registrations, Scholarship Numbers and Routines – Dymo Labels include: 30336 (1×2.125), 30252 (1.125×3.5), 30572 (1.125×3.5), 1760756 (2.25×4) and 1744907 (4×6.25)

Registration / Financial

  • The Reset Pricing button will now ask you which tier to reset the pricing to.
Click Status > Reset Pricing
Click Specify
Select which Pricing Tier to assign
  • Simplified the Available/Actual Coupons view to a single tab inside Registration Viewer for quick viewing of active and available coupons on a single screen

  • Deposits – you can now allow routine deposits for 0 routines, for example if you have a convention that is also having competition.

Preferences > Company Info > Web Preferences > allow_0_routine_deposit

  • Credits for the studio can now be managed directly from the Summary Tab on a registration.

Registration / Communications

  • When sending the confirmation email, the 2 Column Schedule is now an option:
  • On creation of a new registration, you can now have an email template to automatically send to your customer.  For example, you could send them Instructions for Registration, Competition Rules, COVID policies, etc.

o   Create your template – Event Manager> Form Letters

o   Assign it – Preferences > Behavior > Registration > Email Notifications

  • Set to Yes and select the letter from the drop down menu.
  • The Scholarship applied amount is now included in the Attendee Details FEE report

  • The Student Fee Details report can now be used for Convention as it now includes students without Routines.
  • Added number of dancers to Dymo Routine Labels

Registration / Attendees

  • Improved status of “Active Scholarships” for students in both Studio and Registration Viewers – their name becomes blue indicating they have an available and not yet used Scholarship.  From Attending Students there will be a warning indicator you can click to see the details.

  • Sort by Name of the Attendings in Registrations has been restored
  • Deposits / Reservations for Attendees has been added.  In Season Control you will see Attendees as an option, as well as the rule for how to calculate the fee (highest price or combined) and the level of detail (summary only or student / teacher / observer)
  • The system will use the event settings from the Attendee Controls  to limit the studios from reserving more than are available.  Configure your event in the Attendee Controls area of the Event Editor.
  • During registration the system will limit the studio to the requested number of Students / Teachers / Observers (or Attendees overall combined) in addition to limits placed on individual types in Attendee Subtype Limits and will respect “Sold Out” Attendee types.
  • During Checkout, if the Studio has not used all of their attendees the system will put an adjustment on the registration to “give back” those unused attendee spots so they can be reservered by someone else to help ensure that your event is maximized.

Registration / Routines

  • Enhanced Data Error / Rule Validation –when a routine is missing data or is not configured properly, the error is now displayed in the following locations.  This is the same error message that the studio receives on the web when editing their Routines:
While Editing the Routine


In the Routine list for the studio


In the Performance Order:

When you go to Edit the Performance Order it will warn you

In the Routine List, indicated the red exclamation



  • Routines now have enhanced indicators for Music, Photo and Video when uploaded.

  • Routines Styles can now have a “minimum age” for example so if you want to prevent a 4-year old from doing classical ballet.  This is enforces through the Routine Errors during checkout.

Preferences > Competition > Routine Styles



  • Reverse Sort and Remove Session button:  In the performance order, click on the session information bar to show a pop-up with these options.

o   Reverse Sort – If you have solo’s competing in the same session as Groups, typically the feature to “Reduce Conflicts” will order the Groups first – you may want the soloists to go first so as not to wear them out prior to their performance. The reverse sort would keep the conflict sort the same, but put the Solo’s first.

o   Remove Session – If you inserted a break but want to remove it, you can now click the Remove Session / Combine with… button to assign all of the routines from that session to the session that you select.  If the system identifies a break between the two sessions it will also delete the break.

  • Reorder & Number and other functions on performance order can now preserve the decimal (23.1) placements.  If a decimal is identified during a function it will ask you if you want to keep it.  Please remember to Backup your performance order often in case there are issues until you are confident of using this feature.

  • Sessions – Estimate Mode:  A new feature in the Sessions Block Scheduler allows you to quickly schedule your competition.  You assign “Anchor times” to flow your schedule – each session after an anchor automatically times itself based on the estimate times for the routines.  So by setting the start date and start time for each day, and times for just a few of the critical times – you can quickly see how the weekend will flow and make those changes permanent once you are happy.

o   As you assign your blocks to the sessions (or create your session from your blocks), the system is now recording how long each session should take.  This allows it to “schedule itself” based on the time of the previous session and how long it will take.

o   Make sure that the top tab says “Estimate Mode – Switch to Actual Schedule”

o   Each date and time now become an Anchor – simply enter your starting date / time for the first session and watch as the time flows based upon the estimates.  If you need to insert a break, enter an Anchor time for that session.  Enter an anchor date for the first session of the next day, etc.  Move sessions around as needed to get them where they belong.

o   Once you are done, click the “Set Schedule from Estimate” button to “lock in” all the dates and times into the Actual schedule.  From that point forward, switch to the Actual Schedule to make any modifications.

  • Multi-Selection capability for Sessions and Blocks:  click the Arrow to select as many sessions / blocks as needed to highlight them (the name of the Session will turn blue), then click the down arrow to move them where you want them. For example, Burns and Tapio are now moved under Robin’s Dance with just one click.

  • Ability to copy a Session from one block to all the other displayed blocks.

o   Filter your blocks to make sure you are only looking at the ones that you want to copy the session to.  Click the settings bar on the right – click the “Set All Currently Displayed Blocks” button

  • Omit routines from the schedule where the registration has a balance due.  When you click in Sessions to generate the performance order, you will be asked to Include / Exclude Registrations with a Balance Due.
  • If you have a consistent manner in which you assign awards or breaks you may want to try the Insert… button.  You can automatically assign session types with some rules.  Note that some of these rules are hard coded so may not work exactly as you would like. If you find yourself doing a lot of repetitive data entry contact us to see if we can help.

  • When you delete a session from the Session Editor it will now ask if you want to reassign the routines to a new session.
  • When deleting all sessions, you now have the option to delete only the sessions and keep the blocks.  Also, sessions will be recorded in the delete log to prevent them from re-appearing when syncing.
  • In Competition Manager> Show Order Reports – new Routine Order Request if you are allowing the Studios to enter their preferred performance order.


  • Set Up Judging is now FAST!  Creation of scores prior to event is now just a few minutes and sync times will be reduced by re-designing how scores are stored within the system.

Competition / Competition Monitor

·       Ability to filter by sessions

o   Click the Event Info Button

o   Select the Session Filter.

o   Select the Session using the Arrow

o   The List is filtered with just routines from that Session.

o   As the competition continues, when you click the session filter again, it will highlight the session where you were so you can easily select the next session.


·       Ability to set the Judge screen to be filtered by the session for that routine.

o   Click Set Judges Filter to this Session.

o   Click Clear Judges Filter to remove any filters on the Judges.

·       Ability to see which routine the judges are currently on – in this example, Judge 1 is looking at routine 14.


·       Ability to show the Soloist Name / Gender under the Routine Name.

o   In the Tools menu, select “Show Soloist Names”

·       Score categories now sorted by the “Tie-Breaker” score, so the most important categories are at the top.
·       Extended scores can be automatically enabled based on Group Size or Subject

o   Behavior > Extended Score Settings Button

·       When creating a recompete routine, the music and uploaded video will now be copied as well so you can redownload the songs with the new performance order.
·       Recompete can now select any session (if the preference is set) and the performance order is set to highest number of that session

o   Preferences >Behavior > Judging

·       The name of the “recompete” routines can be change in preferences.
·       New System Test capability simulate running a competition critique/sale video record process (2 mins each video) to test hardware, microphones, computers and production equipment in an unattended way.  This is a great feature for testing new systems or equipment.  The testing is found in Competition Monitor / Tools button.

Competition / Judging

  • New “Compare” button on Judge screen will display exactly similar routines as the current routine with scores to allow judges to calibrate their scores for consistency.

o   To disable, Preferences > Behavior > Judging > Hide Judge Comparison Tool.

  • The selection of group size is no longer asked when starting Judging.  Instead, the Judge can filter their routine portal to select the session.  (The Monitor can also assign this for the judges)

  • Judges can be disabled from entering decimal numbers.

Preferences > Behavior > Judging

  • Ability to Hide the Judges Own Scores

Preferences > Behavior > Judging

  • Improved the behavior of the Next and Prev button.  If the tabulator sets the judge to a particular routine, clicking the next and previous button will bring them to the next and previous of the new position for greater consistency in operation.
  • Improved the Judging Routine list for better performance.
  • Judge computers will now automatically filter out scratch routines and routines with no performance order.
  • If the judge navigates to a scratch routine all scoring is automatically removed and there are clear indicators that the routine has been scratched.


Competition / Reporting

  • Competition Award Presets

o   The Routine Counts now use the same script as the presets to help ensure consistency.

o   Routine Markup 2 is now Available

o   Can have 2 limits for top performers – for example, if there are enough to mee the threshold for “Top 20” then it will do that, otherwise it can go to “Top 10”

o   Age Category and Group Size now allow multiple selections on a single preset

  • On the Fly Report

o   Routine Markup and Routine Markup 2 can now be selected

o   Spec Division / Level can now be empty in on the fly to support some programs that the Level is optional.

  • There is now a button for New Request and Duplicate request in custom score sorter
  • BTS Results Report

o   recompete routines can now be included in the report; the system will now give opportunity to exclude them on the report.

o   if there are multiple stages it will ask if you want to combine all routines, or only evaluate the routines in the selected stage for the report.

  • Pin report – added option for total dancers in non-solo routines
  • Trophy count report:

o   Added ability to run the report without style as an “Overall” count.

o   Added the Group / Solo filtering from Competition Manager

o   Broke out columns for 1,2,3 Place

  • ADR Overall Report:  added soloist name
  • Schedule Summary – 2 Column

o   added ability to add spacing to a session in the schedule to help trigger a page break.  From the Scheduling Manager, locate the session above where you want to try to trigger a page break – click on the Settings Icon and select the desired rows to add:

  • TIU Results by Studio:  added # dancers and hiding if the routine didn’t place
  • TIU Results report now has a shipping report feature
  • Updated EDC High Point sheet to include groups
  • New Announcer 8.5 * 11 – Session Info report
  • New WCDE score category report – sorted by performance order then top acts summarized under each section
  • Added Scratch Indicator to Running Report
  • Added Extended scores to all Studio Score sheets
  • Added the Stage and “Doors Open” time on the Epic 2-column
  • Added “Special Markings Only by Group” report.  This report limits to only routines with Special markings and organizes by similar routines with Ascending and Descending score options.
  • When using the “default” layout for Competition Presets, there are new sort options when you enter “browse” mode.

Event Manager

Attendee Lookup and Numbering

  • New button for “Add Criteria” when doing searches
  • The age is now the age for event rather than attendee’s actual age
  • New ‘Event Gender Report”
  • Added Clothing Size Report to Attendee Lookup and Numbering
  • Adjusted icon for labels on Big 2X2 Number Condensed
  • Increased font size on big2X2 to 150
  • Broke out Guardian First / Last name and updated Hotel List those fields
  • Added larger Dymo Simple Labels 30324 (2.25 x 2.75″) for Attendee Name, Scholarship Number, Studio and Type

Registration Check In

  • In Event Counts here is now a count for the number of Total Dancers in Group Routines (for pin counts) and Unique Dancers (for wrist bands)

  • Added the ability to sort the Attendee Add-On report by priority of the addon rather than just alphabetically
  • Print/Export attendees – changed the date to be the date for the event

Awards and Scholarships

  • New Label 5164 for Big Number and NAME
  • Added the Season name in Awards to allow searching by season
  • Added red highlighting when the Student was typed rather than selected from the list to help identify data entry problems.
  • New report: Student list – can sort 3 ways by Student, Event / Student, Studio Student

Registration Dashboard

  • Added Credit/Balance Report for quick viewing of unused credits/balances for found registrations to help with auditing.
  • Added new ability to compare detailed financial breakdowns by found set of events, for example, to compare similar cities across multiple seasons, and improved overall report generation speed.  From the Dashboard, if you go to search mode with “Ctrl-F” then enter the name of the Event, then enter on the keyboard to perform the find, the system will search the Events across seasons.  Then, click the Routine or Financial Breakdown button – click Events in the dialog box to limit the report to the “found set” of events.  Your report will have all of the similar events across seasons.






  • When Uploading Critiques, you now have the option to skip any critiques that have been uploaded.  So if your window crashes, you can redrag the entire folder and skip the uploaded ones to get you back to where you were more quickly.

  • Throughout the system when a routine is marked as A capella, the uploaded music indicator is set to yes.


Event Manager > Music & Video

  • New constraints for routines to identify media that was uploaded “on or after”

  • New Event Media Manager button opens all of the routines for the event on the web to allow you review the status, play, and upload.

  • Fixed Uploaded Media Report to more accurately reflect uploaded photos

  • 2 New options for naming of Music Downloads

Preferences > Behavior > MultiMedia

  • Added New Interface for Web Judging to review and manage submitted Critiques and quickly add them to the results/critique/scores page online.  When you are doing remote / virtual judging this allows you to review and commit the critiques that are submitted by your judges.

Media Assistant

  • Revamped recording process in the Media Assistant.  Previously you would set the routine to record, then move the mouse down to click start recording, then stop recording, them move the mouse back up to where you were.  Now, you can simply click the start button to start and stop recording next to the routine. When the video crew is busy also shooting photos, this will help reduce mouse movement.  The old process still exists.

  • Added to Media Assistant the ability to download Critiques by Upload (Routine ID) or Named

  • Media Assistant better handling of spaces and other characters in letter codes.
  • Added the acapella flag and scratch routine to the Media Assistant

Back Office

  • Added Hotel Night Tracking for Staff Rooms in Travel Manager

Back Office > Travel Manager

  • Added Waiver Checkbox and Waiver details with sorting by Signed Waiver option to Bulk Attendee Editor



Season Control

  • When changing the tier on an event, it will now allow you to automatically adjust all the fees for the event

  • Added the ability to add events with a default tier to help speed up the season setup.  Select the tier, then when you add a location to the season it will adopt that tier

  • Enhanced name check to avoid duplicate event names.
  • Ability to turn off Cash payment on an event-by-event basis
  • Added new “Event Type” drop down in the Season Editor.  In some situations we need to know if it is a National event for certain rules.

Event Editor

  • New ability to disable routines for specific account types.  For example, this would let studios register for routines, but disallow Independents.

  • The ability to disable the Specialized Division / level for a single event has been restored

Season Control > Edit Event > Additional Controls > “Disable (Spec Division) for this Event

General Interface

  • Fixed window management for the Back Button – sometimes clicking back would take you to an unexpected location.
  • Added ability to hide 50% column in the Registration Viewer in Preferences > Behavior > Reporting/Printing
  • Added “go to last” and “go to first” buttons. For example, if you want to quickly go to the last registration for an event, click the > button.

  • Web Version:

o   Fixed Pricing Tier Selector to go to the correct selected tier, and hilight it appropriately

o   Fixed performance order editor when clicking on the session to allow you to select the checkboxes.

  • Changing settings in preferences during a season can cause problems.  For example, if you change the name of a level, but your presets use the old name, the preset will no longer work properly. There is a new preference to warn users about changing settings.

Backstage iPad

  • Added Scratched Notifications for iPad Backstage check-in and Score screens
  • Added costume color to c
  • oordinate with MC and tabulator for lighting.

TourPro Mobile App / Web App

  • The Events Section / Schedule will now display Session Section and Breaks such as Awards, Judges Breaks.

General Fixes

  • Session and Blocks will now be purged when they are 2 years old to reduce sync time and increase performance.
  • Improved finding of routines for reports where event names had special characters (*,@,#)
  • Added coupons to the audit delete log to make sure they do not return during sync.
  • When adding pricing Tiers you should no longer need to click the refresh the pricing button.
  • Fixed minor problem when reflowing Performance Order Times
  • Renaming of Events now carry through properly to all registrations
  • Adjusted coupons for cases when applying when the fees are over a certain value.
  • Improved error trapping for invalid characters in Event Add Ons to ensure they are applied correctly.
  • Strengthened application of coupons to retain certain registration errors
  • Corrected Routine checking to only look at levels when the preference is set.
  • Corrected Website Data Display error it would show the attending list rather than the students within the routine.
  • Corrected the ability to sometimes get past the routine page with a routine error.
  • Adjusted Average Age for solos
  • If a routine was imported, then deleted it could no longer be imported.  Corrected this to allow re-importation.
  • When there is a limit on the number of solos the system now includes the setting from either the system preferences or the event, whichever is in force for the error message.
  • Fixed Form Letter rendering problem where a Form Letter would not show properly
  • Fixed “ghost” playing of user videos when the popover was closed and video wasn’t stopped before closing.
  • Fixed initial search of custom score sorter with multiple values
  • Fixed Studio Score Sheets report to more accurately find studios with unique characters in their studio name
  • Fixed the check when doing a credit card payment to ensure balance is greater than the amount.
  • Updated certain fields that were not showing the Age / Category if the studio was a school.  The system now looks at the assigned age category to determine whether or not to show it rather than the account type.
  • Added waivers by Event to be scanned for missing waivers during sync.
By |2021-09-06T22:39:59-07:00September 6th, 2021|Uncategorized|Comments Off on Welcome to TourPro 6!

TourPro 6 Rolling Out!

Hey Everyone!

Get ready, you are about to be on the latest… Introducing TourPro 6.  This version includes an insane number of new features and abilities that will make this next season as smooth as possible!

We are currently archiving your past seasons to make TourPro faster.  This locks past seasons from being changed and improves overall performance.  We have backups and if you wish or need for a copy of your system before the upgrade we are more than happy to provide you one upon request.

Syncing this weekend may be slower while your system pulls in the archived records so give it a little bit of time.

Your registration sites will not experience any interruptions, and infact, they will become faster (as if that was possible).  You will receive a new download link to get TourPro 6 as soon as your upgrade is completed and once upgraded we will post here in TourPro News the latest information for you to browse.

As always, if there’s anything you need don’t hesitate to reach out!

All the best and we can’t wait to see what you do with TourPro 6 this season!

<3 Team TourPro

By |2021-08-28T20:20:29-07:00August 28th, 2021|Uncategorized|Comments Off on TourPro 6 Rolling Out!

New TourPro Support Systems and Procedures

Hey Everyone!

Congratulations on getting through a challenging Regional and Nationals season and good luck to those who are jumping into their final Nationals and events.   We are, as always, here to help you as you need but have a revision of our support processes.  We have been actively updating our support systems to help turn around support questions, tickets and issues for you to have a faster and easer overall experience each and every year.  To help us we ask that you and your team members use the following support methods moving forward in order to expedite your needs.


As we go into the next season we have a few new updates to share with you.  Please take the time to read these over


New Phone Who Dis?

We ask that any calls for support go through our overall support line – 888-444-1975.  This support line goes to our whole team instead of individuals in the team and allows us to organize all of the requests and get you responses more quickly.

Free the Chat!

We love the speed of texting and are doing everything we can to improve communication and response time via Text Chat!  We have added a new real-time (free of course) chat system you can use with us via our new chat portal which is available for you at https://www.tourprosoftware.com (and will directly in the lower right hand corner of our site and will be available in the TourPro app starting in August under Help/Info on the main menu.

This service will be available as our default method of communication with you moving forward.  These will be prioritized over text messages to individual TourPro team members to make sure your questions/issues get resolved quickly please use this method to chat with us!

Chat Support Icon





Chat Window











On the TourPro Main Menu under Help/Info are also quick email templates for General Questions, Support, Feature Requests and Bug Reports













Chat and phone support will be available from 9a – 5pm PST durning normal business days.  You can use the chat system to leave a message or create a ticket after hours as well.  Support questions or issues after hours will be answered the next business day or as soon as possible.  Support questions that need immediate response, but are not of an emergency nature after hours are subject to emergency fee rates.

Development Schedule Overview

We have been actively updating and improving TourPro with over 200 new features and fixes since last September.  As a reminder we have a yearly two release cycle.


January to July (Summer Major Release) 
We take this time to build out new features and fixes for release in August/September in time for your registration. No major upgrades will be pushed to you during this window, only specific fixes upon request or as needed.   We ask that you submit any feature requests in no later than April/May in order to be considered for the release in August/September.  The later Feature Requests are sent during this time, the less likely they are to be included in the Winter release.  We strive to build it right the first time, and the more time we have the more reliable we can make new features out of the gate.


Aug/Sept to December (Winter Minor Release) 
You will be pushed the Summer release at this time to get all of the new features that have been worked on during the Summer Release.  Minor fixes may be pushed to you during this time as we work out any kinks that may exist in the Summer release.  This release is intended to be a minor update and you will receive a final update in December for use for the season starting in January in which we repeat this cycle.


New Season Processes and Rule Changes

As we know the world constantly changes and we change with it, we ask that if there are any significant changes to your rules, scoring, judging etc… that you reach out to us proactively and include us in some of these thoughts.  While we are always thinking a few steps ahead, to know where you are looking to make changes gives us a head start on making sure the system has the ability or capacity or that it may have it already and can help improve on what you are considering doing.  The sooner we know about unique things you are planning, the more reliable we can make those workflows for you during the season.


We want to thank you for all of the amazing feedback this past season(s) and we have never been more proud of TourPro than we are now.  Major improvements to the site, add-on tools, media management and infrastructure we feel has made TourPro the best in the industry, and we have you to thank.


Enjoy your Summer and we look forward to the seasons to come!

As always – you can email us at [email protected] if you need anything!

-Team TourPro

By |2021-07-21T12:18:41-07:00June 23rd, 2021|Uncategorized|Comments Off on New TourPro Support Systems and Procedures

iPad/MIMO/Focusrite Software Update Notice

Hey Everyone!

We have identified a few items we would like to bring to your attention to make sure your events go smoothly.  There are a couple of app updates we want to make you aware of before your next event.


Be sure to update all of your iPads to the latest iOS (14) and be sure to have FileMaker Go 19 installed on all of your iPads.  This version works the best with TourPro 5 that you have installed on your systems.

mimoLive Update

In testing we have discovered some installations of MIMO have been freezing on startup.  It looks like it’s something on MIMOs end but is a quick fix.  MIMO released version 5.10 and you can update it one of two ways:

Managed Software Center

From Managed Software Center in your Applications in your Mac ->  Open it and click “Updates” in the tool bar, then click the Plus button next to mimoLive 5.10.0 and then click Update after it refreshes.


To manually download and install mimoLive 5.10 go here: mimoLive 5.10 then click “Download mimoLive” and then Accept & Download at the bottom of the agreement. MIMO will be saved to your downloads folder, decompress it if you need to and then drag and drop it to your Macs Applications folder.  When prompted to ovewrite, say yes.  Then Launch MIMO and confirm the latest version is shown here:



Updating Focusrite Scarlett Firmware


Scarlett 18i8 | Focusrite

We have seen some Focusrite audio interfaces freeze during use.  This is related to an older firmware that may be on the device itself.  To fix this download and install the latest Focusrite software here: Latest Focusrite Driver for Mac

Once installed go to your Applications folder and find “Focusrite Control” and open it with your interface plugged in and powered on.  If your device needs an update, it will prompt at that moment to update the firmware otherwise you will see the regular Focusrite Control screen below.  If it does not, then your device is already up to date.

If you have any questions or issues please contact Chad at [email protected]

By |2021-03-10T11:09:04-08:00March 8th, 2021|Uncategorized|Comments Off on iPad/MIMO/Focusrite Software Update Notice
Go to Top