Version 7

11/28/2022

Internal Use Only –
This is considered confidential and proprietary and is only intended for use by TourPro customers. Sharing outside of your organization is strictly prohibited and considered a violation of your agreement.

 

Happy Holidays TourPro Land!

We are excited to kick off this new season with TourPro 7. Please review the new updates in version 7. This a major update to the TourPro system building on nearly 240 new features, changes and fixes. Any new feature requests will be added to our consideration at this point so that they can work their way into next years major release of TourPro. Our goal is to do a final update prior to January 1, 2023 to correct any last minute items. Some highlights include:

• Automatically capture Routine Time Overages While Uploading Music
  
• Registration Site
  
  • Import Roster and Routines from an Excel File and Faster assignment of Dancers
    
  • Skinnable Registration Header/Footer
    
  • Ability to just make a payment
    
• Major Speed Increases for Syncing
  
• Graphical Event Stat Charts
  
• Enforceable Deposit Fees
  
• Complete Paypal Merchant Integration
  

  Registration Website
  

 

Registrations

 

Registration / Financial

 

 

 

Registration / Communications

 

Registration/Notes

 

Registration / Attendees

 

Registration / Routines

 

Scheduling

 

Competition

 

Competition / Competition Monitor

 

 

 

Competition / Judging

 

Competition / Reporting / Nominations

 

Event Manager

Registration Dashboard

 

Attendee Lookup and Numbering

 

Registration Check In

 

Awards and Scholarships

 

Coupons / Discounts

 

Back Office

 

Configuration

Preferences

 

General Interface

 

Performance / Speed Improvements

• Syncing improvements from new Score method
  
• Web Version
  
• Archiving of Old Events to reduce file size and speed
  
• Registration Dashboard by Event
  
• If you have a server, some functions will now take place on the server.
  
• Reduced size of the “Owner Pics” on the Account page
  
• On-the-Fly and Presets reporting
  

 

General Fixes

• Added manual support tools installer to Help/Info menu for judge systems
  

 

Web Version (https://yourcompany.mydanceregister.com/tourpro)

The web version is available from any desktop computer or iPad and looks just like the Full desktop version. To access it use the link format show above – just add /tourpro to your Studio registration portal. You will be prompted to log in – it’s the same user name and password you normally use.

 

Mobile Director Version (https://yourcompany.mydanceregister.com/tourpro)

The Mobile Director version is available from any mobile phone and is customized to fit the smaller view. From here you can check city totals, review regitrations and even make minor changes. To access it use the link format show above – just add /tourpro to your Studio registration portal. You will be prompted to log in – it’s the same user name and password you normally use.

 

Judging / Backstage iPad

 

TourPro Mobile App / Web App

 

Hey Everyone,

Just a heads up that that the maintenance has been completed on the sync server so you are free to sync again.  If you get an error, please try fully quitting TourPro and restarting it.  If an issue still persists, please email us at [email protected]

Hey Everyone,

We are preparing our servers and systems to rollout your upgrades to TourPro 7.  We are in the process of performing maintenance and upgrading the sync server and it may be offline for a little while in the early morning of Aug 3rd.

If you receive an error when syncing we recommend you login to the Web version of TourPro at:

https://XXXXX.mydanceregister.com/tourpro – where XXXXX is your companies registration site, and login using your usernames and passwords.

Please let us know if there is anything we can do to assist you while we perform this much needed maintenance.

9/7/2021

New Capabilities / Highlights

• STRIPE Payment Processing – Stripe provides a quick and painless way to get approved for payment processing.  Contact us for more information.
• Company Manual – you can now maintain your procedures within the system so you have one place to keep them!  These documents could be how to setup your judging tables, convention rooms, how to process or handle awards and in what order and more.  Document business practices to make sure your events and staff members are consistent.  You can limit access to each document to just certain types of account in your system.   (Back Office > Company Manuals)

• New System Test capability simulate running a competition critique/sale video record process (2 mins each video) to test hardware, microphones, computers and production equipment in an unattended way.  This is a great feature for testing new systems or equipment.  The testing is found in Competition Monitor / Tools button.
• New Event Media Manager button in Music & Video opens all the routines for the event on the web to allow you review the status, play, and upload.

• Deposits for Attendees – you can now capture the number of attendees similar to routines.  Your pricing can be by Range, Flat Fee, per Attendee, Reservation only, Flat Fee Optional, Range Optional and  Per Attendee Optional.
• Set Up Judging is now FAST!  Creation of scores prior to event is now just a few minutes and sync times should be much faster by re-designing how scores are stored within the system.

 

Registration Website

• Studios can now see any credits if they go to their “My Account” and checkout page.

Preferences > Behavior > Registration

• Studios can be prevented from deleting their registration.  The system will already prevent this when there are financial records.  This new feature always prevents it.

Preferences > Behavior > Registration

• Selectively show/hide the Social Media Links on the New Studio page by Account type

Preferences > Behavior > Registration

• When deposits are configured for attendees, the Studio will see the following (depending on configuration). As shown below we are capturing summary Routine information, and details for Students and Teachers.
• Importing Registrations – Last year we added the capability for Studios to import their Registration from any TourPro Customer.  This year we added:
  • the requested performance order to the import.
  • enhanced enforcement of the deposit / requested number of routines.
  • copying of the same music.

• Waiver status for the event is on the Attendee list, Checkout Page and Event details pages
• Acapella indicator for routines can be managed by the studio when entering Routines.  Routines marked A capella do not require music to be uploaded.
• Company Info > Web Preferences > “hide_acapella” set to 0

• New clothing options for Costume and “custom”.  Custom allows you to put anything.

To Configure – Preferences > Behavior > Registration > Clothing Sizes
For each event – Clothing options

• Ability to show Extended Scores (if there are any) to the score breakdown on the web.  This includes extended score total, as well as the sum of the extended + routine score.
• There is a system-wide timeout that will correctly log people out if more than 20 minutes have passed for security and performance reasons.
• Scratched routines now report as scratched as 0 scores and no breakdowns on the web
• The system can be configured to allow the studio to import past routines, for example, for Nationals.  When importing, the studio can now select all routines in the list with one click.

• When showing judge notes, the display was updated for lengthy notes.
• When uploading Music / Video / Photo, there is now a green button to play the music and each column can be sorted.

• New Studio accounts can be identified as Parent / Student.  In this case it will ask for the associated Studio

o Within TourPro, click the (i) button to see the associated studio

Registrations

• You can now log-in to the Registration site as the studio with 1 click!  Use the Studio Login button on the Studio page, or from the Studio drop down menu.

Registrations by Studio > Studio Login
Registrations by Event > Studio Tab
·       For companies that have multiple Competition / Convention entities, you can now Copy / Paste a Studio from one Database to another.  From the Studio menu, click the Import button then Copy – go to the database that you want the Studio to be copied into and Import – Paste.
·       Enhanced global Note system to auto-stamp date, users name and the note.   Registration notes for an event can also be seen from the Studio notes.  The Note Counter on Registration Viewer shows how many notes there are per registration. This will eliminate sync problems from multiple people editing the single notes field at the same time

• When opening TourPro the system reminds you to close registrations that are still open to make sure the Studio doesn’t make any changes that you don’t know about.  You can now define the number of days before an event to remind you to close registrations

Preferences > Behavior > Registration

• When duplicating a Registration, it will now copy music, photos and video from the original event.
• Completely updated support for Dymo Label Printers and Labels for Studios, Registrations, Scholarship Numbers and Routines – Dymo Labels include: 30336 (1×2.125), 30252 (1.125×3.5), 30572 (1.125×3.5), 1760756 (2.25×4) and 1744907 (4×6.25)

Registration / Financial

• The Reset Pricing button will now ask you which tier to reset the pricing to.

Click Status > Reset Pricing
Click Specify
Select which Pricing Tier to assign

• Simplified the Available/Actual Coupons view to a single tab inside Registration Viewer for quick viewing of active and available coupons on a single screen

• Deposits – you can now allow routine deposits for 0 routines, for example if you have a convention that is also having competition.

Preferences > Company Info > Web Preferences > allow_0_routine_deposit

• Credits for the studio can now be managed directly from the Summary Tab on a registration.

Registration / Communications

• When sending the confirmation email, the 2 Column Schedule is now an option:
• On creation of a new registration, you can now have an email template to automatically send to your customer.  For example, you could send them Instructions for Registration, Competition Rules, COVID policies, etc.

o   Create your template – Event Manager> Form Letters

o   Assign it – Preferences > Behavior > Registration > Email Notifications

• Set to Yes and select the letter from the drop down menu.
• The Scholarship applied amount is now included in the Attendee Details FEE report

• The Student Fee Details report can now be used for Convention as it now includes students without Routines.
• Added number of dancers to Dymo Routine Labels

Registration / Attendees

• Improved status of “Active Scholarships” for students in both Studio and Registration Viewers – their name becomes blue indicating they have an available and not yet used Scholarship.  From Attending Students there will be a warning indicator you can click to see the details.

• Sort by Name of the Attendings in Registrations has been restored
• Deposits / Reservations for Attendees has been added.  In Season Control you will see Attendees as an option, as well as the rule for how to calculate the fee (highest price or combined) and the level of detail (summary only or student / teacher / observer)
• The system will use the event settings from the Attendee Controls  to limit the studios from reserving more than are available.  Configure your event in the Attendee Controls area of the Event Editor.
• During registration the system will limit the studio to the requested number of Students / Teachers / Observers (or Attendees overall combined) in addition to limits placed on individual types in Attendee Subtype Limits and will respect “Sold Out” Attendee types.
• During Checkout, if the Studio has not used all of their attendees the system will put an adjustment on the registration to “give back” those unused attendee spots so they can be reservered by someone else to help ensure that your event is maximized.

Registration / Routines

• Enhanced Data Error / Rule Validation –when a routine is missing data or is not configured properly, the error is now displayed in the following locations.  This is the same error message that the studio receives on the web when editing their Routines:

While Editing the Routine
In the Routine list for the studio
In the Performance Order: When you go to Edit the Performance Order it will warn you
In the Routine List, indicated the red exclamation

 

• Routines now have enhanced indicators for Music, Photo and Video when uploaded.

• Routines Styles can now have a “minimum age” for example so if you want to prevent a 4-year old from doing classical ballet.  This is enforces through the Routine Errors during checkout.

Preferences > Competition > Routine Styles

 

Scheduling

• Reverse Sort and Remove Session button:  In the performance order, click on the session information bar to show a pop-up with these options.

o   Reverse Sort – If you have solo’s competing in the same session as Groups, typically the feature to “Reduce Conflicts” will order the Groups first – you may want the soloists to go first so as not to wear them out prior to their performance. The reverse sort would keep the conflict sort the same, but put the Solo’s first.

o   Remove Session – If you inserted a break but want to remove it, you can now click the Remove Session / Combine with… button to assign all of the routines from that session to the session that you select.  If the system identifies a break between the two sessions it will also delete the break.

• Reorder & Number and other functions on performance order can now preserve the decimal (23.1) placements.  If a decimal is identified during a function it will ask you if you want to keep it.  Please remember to Backup your performance order often in case there are issues until you are confident of using this feature.

• Sessions – Estimate Mode:  A new feature in the Sessions Block Scheduler allows you to quickly schedule your competition.  You assign “Anchor times” to flow your schedule – each session after an anchor automatically times itself based on the estimate times for the routines.  So by setting the start date and start time for each day, and times for just a few of the critical times – you can quickly see how the weekend will flow and make those changes permanent once you are happy.

o   As you assign your blocks to the sessions (or create your session from your blocks), the system is now recording how long each session should take.  This allows it to “schedule itself” based on the time of the previous session and how long it will take.

o   Make sure that the top tab says “Estimate Mode – Switch to Actual Schedule”

o   Each date and time now become an Anchor – simply enter your starting date / time for the first session and watch as the time flows based upon the estimates.  If you need to insert a break, enter an Anchor time for that session.  Enter an anchor date for the first session of the next day, etc.  Move sessions around as needed to get them where they belong.

o   Once you are done, click the “Set Schedule from Estimate” button to “lock in” all the dates and times into the Actual schedule.  From that point forward, switch to the Actual Schedule to make any modifications.

• Multi-Selection capability for Sessions and Blocks:  click the Arrow to select as many sessions / blocks as needed to highlight them (the name of the Session will turn blue), then click the down arrow to move them where you want them. For example, Burns and Tapio are now moved under Robin’s Dance with just one click.

• Ability to copy a Session from one block to all the other displayed blocks.

o   Filter your blocks to make sure you are only looking at the ones that you want to copy the session to.  Click the settings bar on the right – click the “Set All Currently Displayed Blocks” button

• Omit routines from the schedule where the registration has a balance due.  When you click in Sessions to generate the performance order, you will be asked to Include / Exclude Registrations with a Balance Due.
• If you have a consistent manner in which you assign awards or breaks you may want to try the Insert… button.  You can automatically assign session types with some rules.  Note that some of these rules are hard coded so may not work exactly as you would like. If you find yourself doing a lot of repetitive data entry contact us to see if we can help.

• When you delete a session from the Session Editor it will now ask if you want to reassign the routines to a new session.
• When deleting all sessions, you now have the option to delete only the sessions and keep the blocks.  Also, sessions will be recorded in the delete log to prevent them from re-appearing when syncing.
• In Competition Manager> Show Order Reports – new Routine Order Request if you are allowing the Studios to enter their preferred performance order.

Competition

• Set Up Judging is now FAST!  Creation of scores prior to event is now just a few minutes and sync times will be reduced by re-designing how scores are stored within the system.

Competition / Competition Monitor

·       Ability to filter by sessions o   Click the Event Info Button o   Select the Session Filter. o   Select the Session using the Arrow o   The List is filtered with just routines from that Session. o   As the competition continues, when you click the session filter again, it will highlight the session where you were so you can easily select the next session.
·       Ability to set the Judge screen to be filtered by the session for that routine. o   Click Set Judges Filter to this Session. o   Click Clear Judges Filter to remove any filters on the Judges.
·       Ability to see which routine the judges are currently on – in this example, Judge 1 is looking at routine 14.
·       Ability to show the Soloist Name / Gender under the Routine Name. o   In the Tools menu, select “Show Soloist Names”
·       Score categories now sorted by the “Tie-Breaker” score, so the most important categories are at the top.
·       Extended scores can be automatically enabled based on Group Size or Subject o   Behavior > Extended Score Settings Button
·       When creating a recompete routine, the music and uploaded video will now be copied as well so you can redownload the songs with the new performance order.
·       Recompete can now select any session (if the preference is set) and the performance order is set to highest number of that session o   Preferences >Behavior > Judging
·       The name of the “recompete” routines can be change in preferences.
·       New System Test capability simulate running a competition critique/sale video record process (2 mins each video) to test hardware, microphones, computers and production equipment in an unattended way.  This is a great feature for testing new systems or equipment.  The testing is found in Competition Monitor / Tools button.

Competition / Judging

• New “Compare” button on Judge screen will display exactly similar routines as the current routine with scores to allow judges to calibrate their scores for consistency.

o   To disable, Preferences > Behavior > Judging > Hide Judge Comparison Tool.

• The selection of group size is no longer asked when starting Judging.  Instead, the Judge can filter their routine portal to select the session.  (The Monitor can also assign this for the judges)

• Judges can be disabled from entering decimal numbers.

Preferences > Behavior > Judging

• Ability to Hide the Judges Own Scores

Preferences > Behavior > Judging

• Improved the behavior of the Next and Prev button.  If the tabulator sets the judge to a particular routine, clicking the next and previous button will bring them to the next and previous of the new position for greater consistency in operation.
• Improved the Judging Routine list for better performance.
• Judge computers will now automatically filter out scratch routines and routines with no performance order.
• If the judge navigates to a scratch routine all scoring is automatically removed and there are clear indicators that the routine has been scratched.

 

Competition / Reporting

• Competition Award Presets

o   The Routine Counts now use the same script as the presets to help ensure consistency.

o   Routine Markup 2 is now Available

o   Can have 2 limits for top performers – for example, if there are enough to mee the threshold for “Top 20” then it will do that, otherwise it can go to “Top 10”

o   Age Category and Group Size now allow multiple selections on a single preset

• On the Fly Report

o   Routine Markup and Routine Markup 2 can now be selected

o   Spec Division / Level can now be empty in on the fly to support some programs that the Level is optional.

• There is now a button for New Request and Duplicate request in custom score sorter
• BTS Results Report

o   recompete routines can now be included in the report; the system will now give opportunity to exclude them on the report.

o   if there are multiple stages it will ask if you want to combine all routines, or only evaluate the routines in the selected stage for the report.

• Pin report – added option for total dancers in non-solo routines
• Trophy count report:

o   Added ability to run the report without style as an “Overall” count.

o   Added the Group / Solo filtering from Competition Manager

o   Broke out columns for 1,2,3 Place

• ADR Overall Report:  added soloist name
• Schedule Summary – 2 Column

o   added ability to add spacing to a session in the schedule to help trigger a page break.  From the Scheduling Manager, locate the session above where you want to try to trigger a page break – click on the Settings Icon and select the desired rows to add:

• TIU Results by Studio:  added # dancers and hiding if the routine didn’t place
• TIU Results report now has a shipping report feature
• Updated EDC High Point sheet to include groups
• New Announcer 8.5 * 11 – Session Info report
• New WCDE score category report – sorted by performance order then top acts summarized under each section
• Added Scratch Indicator to Running Report
• Added Extended scores to all Studio Score sheets
• Added the Stage and “Doors Open” time on the Epic 2-column
• Added “Special Markings Only by Group” report.  This report limits to only routines with Special markings and organizes by similar routines with Ascending and Descending score options.
• When using the “default” layout for Competition Presets, there are new sort options when you enter “browse” mode.

Event Manager

Attendee Lookup and Numbering

• New button for “Add Criteria” when doing searches
• The age is now the age for event rather than attendee’s actual age
• New ‘Event Gender Report”
• Added Clothing Size Report to Attendee Lookup and Numbering
• Adjusted icon for labels on Big 2X2 Number Condensed
• Increased font size on big2X2 to 150
• Broke out Guardian First / Last name and updated Hotel List those fields
• Added larger Dymo Simple Labels 30324 (2.25 x 2.75″) for Attendee Name, Scholarship Number, Studio and Type

Registration Check In

• In Event Counts here is now a count for the number of Total Dancers in Group Routines (for pin counts) and Unique Dancers (for wrist bands)

• Added the ability to sort the Attendee Add-On report by priority of the addon rather than just alphabetically
• Print/Export attendees – changed the date to be the date for the event

Awards and Scholarships

• New Label 5164 for Big Number and NAME
• Added the Season name in Awards to allow searching by season
• Added red highlighting when the Student was typed rather than selected from the list to help identify data entry problems.
• New report: Student list – can sort 3 ways by Student, Event / Student, Studio Student

Registration Dashboard

• Added Credit/Balance Report for quick viewing of unused credits/balances for found registrations to help with auditing.
• Added new ability to compare detailed financial breakdowns by found set of events, for example, to compare similar cities across multiple seasons, and improved overall report generation speed.  From the Dashboard, if you go to search mode with “Ctrl-F” then enter the name of the Event, then enter on the keyboard to perform the find, the system will search the Events across seasons.  Then, click the Routine or Financial Breakdown button – click Events in the dialog box to limit the report to the “found set” of events.  Your report will have all of the similar events across seasons.

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Media

• When Uploading Critiques, you now have the option to skip any critiques that have been uploaded.  So if your window crashes, you can redrag the entire folder and skip the uploaded ones to get you back to where you were more quickly.

• Throughout the system when a routine is marked as A capella, the uploaded music indicator is set to yes.

 

Event Manager > Music & Video

• New constraints for routines to identify media that was uploaded “on or after”

• New Event Media Manager button opens all of the routines for the event on the web to allow you review the status, play, and upload.

• Fixed Uploaded Media Report to more accurately reflect uploaded photos

• 2 New options for naming of Music Downloads

Preferences > Behavior > MultiMedia

• Added New Interface for Web Judging to review and manage submitted Critiques and quickly add them to the results/critique/scores page online.  When you are doing remote / virtual judging this allows you to review and commit the critiques that are submitted by your judges.

Media Assistant

• Revamped recording process in the Media Assistant.  Previously you would set the routine to record, then move the mouse down to click start recording, then stop recording, them move the mouse back up to where you were.  Now, you can simply click the start button to start and stop recording next to the routine. When the video crew is busy also shooting photos, this will help reduce mouse movement.  The old process still exists.

• Added to Media Assistant the ability to download Critiques by Upload (Routine ID) or Named

• Media Assistant better handling of spaces and other characters in letter codes.
• Added the acapella flag and scratch routine to the Media Assistant

Back Office

• Added Hotel Night Tracking for Staff Rooms in Travel Manager

Back Office > Travel Manager

• Added Waiver Checkbox and Waiver details with sorting by Signed Waiver option to Bulk Attendee Editor

Configuration

 

Season Control

• When changing the tier on an event, it will now allow you to automatically adjust all the fees for the event

• Added the ability to add events with a default tier to help speed up the season setup.  Select the tier, then when you add a location to the season it will adopt that tier

• Enhanced name check to avoid duplicate event names.
• Ability to turn off Cash payment on an event-by-event basis
• Added new “Event Type” drop down in the Season Editor.  In some situations we need to know if it is a National event for certain rules.

Event Editor

• New ability to disable routines for specific account types.  For example, this would let studios register for routines, but disallow Independents.

• The ability to disable the Specialized Division / level for a single event has been restored

Season Control > Edit Event > Additional Controls > “Disable (Spec Division) for this Event

General Interface

• Fixed window management for the Back Button – sometimes clicking back would take you to an unexpected location.
• Added ability to hide 50% column in the Registration Viewer in Preferences > Behavior > Reporting/Printing
• Added “go to last” and “go to first” buttons. For example, if you want to quickly go to the last registration for an event, click the > button.

• Web Version:

o   Fixed Pricing Tier Selector to go to the correct selected tier, and hilight it appropriately

o   Fixed performance order editor when clicking on the session to allow you to select the checkboxes.

• Changing settings in preferences during a season can cause problems.  For example, if you change the name of a level, but your presets use the old name, the preset will no longer work properly. There is a new preference to warn users about changing settings.

Backstage iPad

• Added Scratched Notifications for iPad Backstage check-in and Score screens
• Added costume color to c
• oordinate with MC and tabulator for lighting.

TourPro Mobile App / Web App

• The Events Section / Schedule will now display Session Section and Breaks such as Awards, Judges Breaks.

General Fixes

• Session and Blocks will now be purged when they are 2 years old to reduce sync time and increase performance.
• Improved finding of routines for reports where event names had special characters (*,@,#)
• Added coupons to the audit delete log to make sure they do not return during sync.
• When adding pricing Tiers you should no longer need to click the refresh the pricing button.
• Fixed minor problem when reflowing Performance Order Times
• Renaming of Events now carry through properly to all registrations
• Adjusted coupons for cases when applying when the fees are over a certain value.
• Improved error trapping for invalid characters in Event Add Ons to ensure they are applied correctly.
• Strengthened application of coupons to retain certain registration errors
• Corrected Routine checking to only look at levels when the preference is set.
• Corrected Website Data Display error it would show the attending list rather than the students within the routine.
• Corrected the ability to sometimes get past the routine page with a routine error.
• Adjusted Average Age for solos
• If a routine was imported, then deleted it could no longer be imported.  Corrected this to allow re-importation.
• When there is a limit on the number of solos the system now includes the setting from either the system preferences or the event, whichever is in force for the error message.
• Fixed Form Letter rendering problem where a Form Letter would not show properly
• Fixed “ghost” playing of user videos when the popover was closed and video wasn’t stopped before closing.
• Fixed initial search of custom score sorter with multiple values
• Fixed Studio Score Sheets report to more accurately find studios with unique characters in their studio name
• Fixed the check when doing a credit card payment to ensure balance is greater than the amount.
• Updated certain fields that were not showing the Age / Category if the studio was a school.  The system now looks at the assigned age category to determine whether or not to show it rather than the account type.
• Added waivers by Event to be scanned for missing waivers during sync.

Hey Everyone!

Get ready, you are about to be on the latest… Introducing TourPro 6.  This version includes an insane number of new features and abilities that will make this next season as smooth as possible!

We are currently archiving your past seasons to make TourPro faster.  This locks past seasons from being changed and improves overall performance.  We have backups and if you wish or need for a copy of your system before the upgrade we are more than happy to provide you one upon request.

Syncing this weekend may be slower while your system pulls in the archived records so give it a little bit of time.

Your registration sites will not experience any interruptions, and infact, they will become faster (as if that was possible).  You will receive a new download link to get TourPro 6 as soon as your upgrade is completed and once upgraded we will post here in TourPro News the latest information for you to browse.

As always, if there’s anything you need don’t hesitate to reach out!

All the best and we can’t wait to see what you do with TourPro 6 this season!

<3 Team TourPro

Hey Everyone!

Congratulations on getting through a challenging Regional and Nationals season and good luck to those who are jumping into their final Nationals and events.   We are, as always, here to help you as you need but have a revision of our support processes.  We have been actively updating our support systems to help turn around support questions, tickets and issues for you to have a faster and easer overall experience each and every year.  To help us we ask that you and your team members use the following support methods moving forward in order to expedite your needs.

 

As we go into the next season we have a few new updates to share with you.  Please take the time to read these over

 

New Phone Who Dis?

We ask that any calls for support go through our overall support line – 888-444-1975.  This support line goes to our whole team instead of individuals in the team and allows us to organize all of the requests and get you responses more quickly.

Free the Chat!

We love the speed of texting and are doing everything we can to improve communication and response time via Text Chat!  We have added a new real-time (free of course) chat system you can use with us via our new chat portal which is available for you at https://www.tourprosoftware.com (and will directly in the lower right hand corner of our site and will be available in the TourPro app starting in August under Help/Info on the main menu.

This service will be available as our default method of communication with you moving forward.  These will be prioritized over text messages to individual TourPro team members to make sure your questions/issues get resolved quickly please use this method to chat with us!

Chat Support Icon

 

 

 

 

Chat Window

 

 

 

 

 

 

 

 

 

 

On the TourPro Main Menu under Help/Info are also quick email templates for General Questions, Support, Feature Requests and Bug Reports

 

 

 

 

 

 

 

 

 

 

 

 

Chat and phone support will be available from 9a – 5pm PST durning normal business days.  You can use the chat system to leave a message or create a ticket after hours as well.  Support questions or issues after hours will be answered the next business day or as soon as possible.  Support questions that need immediate response, but are not of an emergency nature after hours are subject to emergency fee rates.

Development Schedule Overview

We have been actively updating and improving TourPro with over 200 new features and fixes since last September.  As a reminder we have a yearly two release cycle.

 

January to July (Summer Major Release) 
We take this time to build out new features and fixes for release in August/September in time for your registration. No major upgrades will be pushed to you during this window, only specific fixes upon request or as needed.   We ask that you submit any feature requests in no later than April/May in order to be considered for the release in August/September.  The later Feature Requests are sent during this time, the less likely they are to be included in the Winter release.  We strive to build it right the first time, and the more time we have the more reliable we can make new features out of the gate.

 

Aug/Sept to December (Winter Minor Release) 
You will be pushed the Summer release at this time to get all of the new features that have been worked on during the Summer Release.  Minor fixes may be pushed to you during this time as we work out any kinks that may exist in the Summer release.  This release is intended to be a minor update and you will receive a final update in December for use for the season starting in January in which we repeat this cycle.

 

New Season Processes and Rule Changes

As we know the world constantly changes and we change with it, we ask that if there are any significant changes to your rules, scoring, judging etc… that you reach out to us proactively and include us in some of these thoughts.  While we are always thinking a few steps ahead, to know where you are looking to make changes gives us a head start on making sure the system has the ability or capacity or that it may have it already and can help improve on what you are considering doing.  The sooner we know about unique things you are planning, the more reliable we can make those workflows for you during the season.

 

We want to thank you for all of the amazing feedback this past season(s) and we have never been more proud of TourPro than we are now.  Major improvements to the site, add-on tools, media management and infrastructure we feel has made TourPro the best in the industry, and we have you to thank.

 

Enjoy your Summer and we look forward to the seasons to come!

As always – you can email us at [email protected] if you need anything!

-Team TourPro

Hey Everyone!

We have identified a few items we would like to bring to your attention to make sure your events go smoothly.  There are a couple of app updates we want to make you aware of before your next event.

iPads

Be sure to update all of your iPads to the latest iOS (14) and be sure to have FileMaker Go 19 installed on all of your iPads.  This version works the best with TourPro 5 that you have installed on your systems.

mimoLive Update

In testing we have discovered some installations of MIMO have been freezing on startup.  It looks like it’s something on MIMOs end but is a quick fix.  MIMO released version 5.10 and you can update it one of two ways:

Managed Software Center

From Managed Software Center in your Applications in your Mac ->  Open it and click “Updates” in the tool bar, then click the Plus button next to mimoLive 5.10.0 and then click Update after it refreshes.

Manually

To manually download and install mimoLive 5.10 go here: mimoLive 5.10 then click “Download mimoLive” and then Accept & Download at the bottom of the agreement. MIMO will be saved to your downloads folder, decompress it if you need to and then drag and drop it to your Macs Applications folder.  When prompted to ovewrite, say yes.  Then Launch MIMO and confirm the latest version is shown here:

 

 

Updating Focusrite Scarlett Firmware

 

We have seen some Focusrite audio interfaces freeze during use.  This is related to an older firmware that may be on the device itself.  To fix this download and install the latest Focusrite software here: Latest Focusrite Driver for Mac

Once installed go to your Applications folder and find “Focusrite Control” and open it with your interface plugged in and powered on.  If your device needs an update, it will prompt at that moment to update the firmware otherwise you will see the regular Focusrite Control screen below.  If it does not, then your device is already up to date.

If you have any questions or issues please contact Chad at [email protected]

Version 5 Rocks!  And we have a few more updates to make it even better.  These features are now available – if you have any questions please let us know!

Covid-19 Features

• Let the Studio identify their preferred performance order!  Rather than getting spreadsheets from the Studio and hand manipulating on the back-end, simply have them number their own routines!  Once you are ready to generate the performance order, turn off this feature, and use the new sorting options (by Studio/ Requested Order) to finish your Performance Order in a few clicks.  (Season Control / Edit Button (in the popover: “Allow Studio to Enter their Own Performance Order” or while editing the Event in Additional Controls)
• WebJudge – Added new web viewer for better performance
• Live!  – if you are running virtual events, this new capability allows you to register your kids for virtual attendance and allow them to attend via livestream.  The system prevents more than one user from using the same keyword.
• Added People count in Session scheduling so you can see both the number of routines, and number of unique individuals in that session to help with capacity/dressing room planning.

Web Registrations

• Invoices!  You can send a copy of an Invoice with the Email the Studio receives when closing the registration or on demand.  Choose from a simple summary or summary plus attendees, routines, add-ons and transactions.
• A registration can now be kept open after it has been paid.  This would allow the studio to go back and make changes without asking you to re-open it.  When you are ready, then you can turn off that feature, and close all the open registrations.  (Season Control / Edit Button (in the popover: “Keep Registrations Open during payment” or while editing the Event in Additional Controls).
• When a new Studio account is added, or when the Studio is approved, you can assign an email letter template to be automatically be sent.  They will receive an additional customized email as you define in your letter templates. (Preferences / Registration / Scheduling / Studio Email messages button)
• Additional checking when a registration is closed from anywhere in the system to make sure that it checks the rules and other important items.
• Entrance / Exit notes and Special Division / Level can now be identified as mandatory fields when adding multiple routines.
• Added filtering onto Start a Registration to prevent past Events from appearing.
• Added a double-check during checkout to make sure the number of routines does not exceed the number of reserved routines.
• Added secondary address with the ability to select which one is the primary address.
• A Registration’s Routine tab now changes Blue IF a registrations routines all have music uploaded and (if you’re using it) the number of routines match the number of routine requests.  This is purely a visual feature to help let you know if all the music is ready to be downloaded or not when managing registrations.

Scheduling

• Fixed sort by Studio with Reduce Conflicts selected.
• Added sorts to allow for Studio / Requested Order, Requested Order / Studio.
• Revamped Session / Block interface and added new drop-down filtering for blocks to more quickly find what you are looking for!

TourPro Interface

• Registration Summary Tab has been cleaned up to make it easier to read and pop-overs more obvious.
• Fixed Add Teacher and Add Observer.
• Added cloning of Pricing Tiers.
• Optimized numerous screens to clean up appearance and make buttons more pronounced to put more information at your fingertips.

Waivers

• New waiver report (Event Manager / Registration Check-In / Waiver Report ).
• New Waiver count Detail and Highlighting if all Waivers are not complete.

Media Assistant

• The new Version of the Media Assistant combines both the Zenfolio Assistant with the ability to have a “stand-alone” copy of TourPro Media functions for video – this frees up one of the hosted users so you can add another iPad for backstage, or a show status monitor!
• Media Assistant doesn’t need to synchronize like TourPro so updating for an event takes 15-30 seconds per event.  For all those who setup and sync last minute, you just got your minute back!
• Added Age / Level / Group Size / Style to routine list.

TourPro Mobile App

• The TourPro app can now show only the Studio Letter code rather than the Studio Name
• Updated app updating pages on server for faster more reliable performance.

Room Capacity Management

• Removed ability to add a “sold out” attendee to a routine
• Corrected possibility of premature “selling out”
• Setting “Allow Current Registrations to Check Out” should be selected  to allow a registration on the Web Portal to check out with the Attendees/Levels that they have already selected before the event was sold out.   (Season Control / Edit the Event / Additional Controls/ General Tab)
• Ability to copy Limits from another event (Season Control / Edit the Event / Additional Controls/ Attendee Subtype Limits / Copy limits from: dropdown / button)

Scholarships

• Scholarships can now be managed through Event Manager / Awards and Scholarships.
  • Entering a scholarship here can be presented to the studio for the individual in a tailored list of scholarships
  • They can be set to expire, and can be set for one, two or any number of uses
  • The history of the usage of the scholarship is maintained
  • In Preferences / Judging & Awards / Awards, Markings and Scholarships – the “default” expiration date and number of uses can be assigned to pre-populate the awarded scholarship.
• When enforcing scholarships (Preferences / Behavior / Registration / Scheduling / Do you want to enforce Scholarships?) by the previous method, or by the new Awards method, the Scholarship button will only appear on the web if the attendee has unused scholarships, or, for any “open” scholarships.
• New “Open” scholarships have been added to the Event (Season Control / Edit Event / Scholarships / Open checkbox) so that any attendee can select the open scholarship.
• Changed all scholarship numbering to black, with the ability to color code by Attendee types (Preferences / Convention / Color drop down on the right)
• New Reports: Scholarship List by Age Category and Simple Scholarship List in Attendee Lookup.
• Fixed “?” in Make Multiple Copies of Scholarships
• Added more rigorous checking for duplicates / highlighting for duplicate numbers; updating numbering to disallow duplicate numbers.

Nominations

• New Ability to Filter Nominations for an event by Nomination and Session, and ability to assign awards directly from the Nominations area.

Reporting

• On-the-Fly report can now hide scores if you want to use that to post results.
• Time added as new option to Backstage report
• New reports in Event Manager / Attendee Lookup
  • “Audition List Simple”
  • Big 2X2 Lower includes Name and Logo
• Competition Routine Summary now does it’s last sort by performance order.
• Added “Label – Routine Pin and Score” report to Final Score Summaries.
• New Labels 5160 in the Show Order Reports.
• New Export Studio Info button in Account Viewer / Reports to export all your relevant studio info / emails for the found set or all studios.
• In Reg Dashboard, added Studio Name sort when going to Routine Request Report
• Added Routine Group Sizes by Studio in Show Order Reports
• Registrations by Event / Communications Tab:
  • Fixed spacing issues with the Summary Label 5163
  • Updates to the Envelop / Labels 5164

Media

• Fixed Missing Music filter in the TourPro App
• Checking for Support files when starting TourPro and auto installing (Requires internet connection)

International Support

• Web Portal can now use alternative date formats (dd/mm/yy)
• Added GST Tax support